Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1126214 | 44604 | 4/17/2023 5:09:19 PM | 4/17/2023 5:09:20 PM | IVR call: balance | Received call for balance for account 10187306 undefined | 7 | 2 | 2294 | 78 | ||||||||||||||||||||||||||||||||
| 1126198 | 44603 | 4/17/2023 4:43:26 PM | 4/17/2023 4:43:27 PM | IVR call: balance | Received call for balance for account 10349504 undefined | 7 | 2 | 12802 | 78 | ||||||||||||||||||||||||||||||||
| 1126181 | 44602 | 4/17/2023 4:27:10 PM | 4/17/2023 4:27:11 PM | IVR call: balance | Received call for balance for account 10182900 undefined | 7 | 2 | 25695 | 78 | ||||||||||||||||||||||||||||||||
| 1126161 | 44601 | 4/17/2023 4:20:36 PM | 4/17/2023 4:20:37 PM | IVR call: balance | Received call for balance for account 10028645 undefined | 7 | 2 | 20214 | 78 | ||||||||||||||||||||||||||||||||
| 1126092 | 44600 | 4/17/2023 3:25:29 PM | 4/17/2023 3:26:03 PM | IVR call: statement | Received call for statement for account 10024764 sent message: 40452 | 8 | 2 | 22779 | 79 | ||||||||||||||||||||||||||||||||
| 1126083 | 44599 | 4/17/2023 3:13:03 PM | 4/17/2023 3:13:31 PM | IVR call: meter-reading | Received call for meter-reading for account 10367388 Meter reading: [032061215914] Meter type: [water] | 10 | 2 | 8798 | 81 | ||||||||||||||||||||||||||||||||
| 1126049 | 44598 | 4/17/2023 2:34:39 PM | 4/17/2023 2:34:40 PM | IVR call: balance | Received call for balance for account 10364203 undefined | 7 | 2 | 14364 | 78 | ||||||||||||||||||||||||||||||||
| 1126044 | 44597 | 4/17/2023 2:28:08 PM | 4/17/2023 2:28:25 PM | IVR call: statement | Received call for statement for account 10344701 sent message: 40451 | 8 | 2 | 27724 | 79 | ||||||||||||||||||||||||||||||||
| 44596 | 4/17/2023 1:57:34 PM | 4/17/2023 1:57:37 PM | water | consumer billed on two meters ,asked to bring photo of water | 6 | 3 | 32495 | 110 | 4 | 2 | 23 | 1 | 113 | 205 | |||||||||||||||||||||||||||
| 1126011 | 44595 | 4/17/2023 1:55:48 PM | 4/17/2023 1:55:49 PM | IVR call: balance | Received call for balance for account 10024426 undefined | 7 | 2 | 31675 | 78 | ||||||||||||||||||||||||||||||||
| 1126009 | 44594 | 4/17/2023 1:54:39 PM | 4/17/2023 1:54:40 PM | IVR call: balance | Received call for balance for account 10024426 undefined | 7 | 2 | 31675 | 78 | ||||||||||||||||||||||||||||||||
| 1125954 | 44593 | 4/17/2023 1:14:07 PM | 4/17/2023 1:14:27 PM | IVR call: statement | Received call for statement for account 10074154 sent message: 40442 | 8 | 2 | 23465 | 79 | ||||||||||||||||||||||||||||||||
| 15810 | 4/17/2023 1:13:21 PM | 4/17/2023 1:13:24 PM | WATER ACCOUNT METER READING : ACCOUNT NUMBER 10365550 | In January 2023, the BCMM account for the above erf was charged at R78 099.29. A new meter had been installed by the BCMM and this account now reflected this huge amount. Interim meter readings were previously charged and paid timeously, and the old meter was not updated. Please assist urgently, as per the attachments. Thank you, Leigh | 23 | 3 | 31486 | 17 | 2 | 23 | 1 | 112 | 539 | ||||||||||||||||||||||||||||
| 1125950 | 44592 | 4/17/2023 1:08:45 PM | 4/17/2023 1:09:47 PM | IVR call: statement | Received call for statement for account 10169242 sent message: 40438 | 8 | 2 | 32493 | 79 | ||||||||||||||||||||||||||||||||
| 1125944 | 44591 | 4/17/2023 1:00:36 PM | 4/17/2023 1:00:37 PM | IVR call: balance | Received call for balance for account 10182006 undefined | 7 | 2 | 32250 | 78 | ||||||||||||||||||||||||||||||||
| 1125938 | 44590 | 4/17/2023 12:52:57 PM | 4/17/2023 12:53:10 PM | IVR call: statement | Received call for statement for account 10434170 sent message: 40437 | 8 | 2 | 23192 | 79 | ||||||||||||||||||||||||||||||||
| 1125935 | 44589 | 4/17/2023 12:50:01 PM | 4/17/2023 12:50:24 PM | IVR call: statement | Received call for statement for account 10247136 sent message: 40436 | 8 | 2 | 8346 | 79 | ||||||||||||||||||||||||||||||||
| 1125918 | 44588 | 4/17/2023 12:42:54 PM | 4/17/2023 12:42:55 PM | IVR call: balance | Received call for balance for account 10160153 undefined | 7 | 2 | 15518 | 78 | ||||||||||||||||||||||||||||||||
| 44586 | 4/17/2023 12:38:03 PM | 4/17/2023 12:38:06 PM | billing for 2 water meters | Billing for 2 water meters. | 6 | 3 | 32489 | 21 | 17 | 2 | 23 | 1 | 111 | 21 | |||||||||||||||||||||||||||
| 1125909 | 44587 | 4/17/2023 12:37:47 PM | 4/17/2023 12:38:05 PM | IVR call: statement | Received call for statement for account 20136731 sent message: 40434 | 8 | 2 | 32491 | 79 |