Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44624 | 4/18/2023 7:17:27 AM | 4/18/2023 7:17:30 AM | water query | reading charged for 2022/06 till 2022/12 is not the same as the one on the system | 6 | 3 | 32506 | 110 | 17 | 2 | 23 | 1 | 111 | 205 | |||||||||||||||||||||||||||
| 44622 | 4/18/2023 7:06:45 AM | 4/18/2023 7:06:48 AM | Double account on ONE erf | We are getting 3 account on this one erf. Please advise | 23 | 3 | 32505 | 5 | 2 | 23 | 8 | 50 | 3323 | ||||||||||||||||||||||||||||
| 1126420 | 44623 | 4/18/2023 7:01:11 AM | 4/18/2023 7:01:12 AM | IVR call: balance | Received call for balance for account 10028724 undefined | 7 | 2 | 1587 | 78 | ||||||||||||||||||||||||||||||||
| 16905 | 4/18/2023 6:58:02 AM | 4/18/2023 6:58:05 AM | INCORRECT READING TAKEN | PLEASE SEE ATTACHED WATER METER READING THAT WAS SENT TO BCM TO LOAD ONTO THE BCM ACCOUNT. THE INCORRECT READING WAS LOADED. | 23 | 3 | 13272 | 17 | 2 | 23 | 1 | 111 | 793 | ||||||||||||||||||||||||||||
| 44621 | 4/18/2023 6:57:40 AM | 4/18/2023 6:59:56 AM | REVERSING DOG TAX | A QUERY HAS BEEN RECEIVED <div>WE HAVE SENT THE DEPARTMENT FOR SITE INSPECTION </div><div>WAITING FOR INSPECTION REPORT</div> | 30 | 3 | 32504 | 239 | 2 | 11 | 73 | 145513 | 3290 | 3290 | |||||||||||||||||||||||||||
| 44620 | 4/18/2023 6:53:26 AM | 4/18/2023 6:54:01 AM | REVERSING DOG TAX 2022/12 | A QUERY HAS BEEN RECEIVED<div>WE HAVE SENT THE DEPARTMENT FOR SITE INSPECTION </div><div>WAITING FOR INSPECTION REPORT</div> | 30 | 3 | 32501 | 239 | 2 | 11 | 73 | 145511 | 3290 | 3290 | |||||||||||||||||||||||||||
| 44617 | 4/18/2023 6:38:22 AM | 4/18/2023 6:41:21 AM | REVERSING DOG TAX 2022/12 | A QUERY HAS BEEN RECEIVED <div>WE HAVE SENT THE DEPARTMENT FOR SITE INSPECTION</div><div>WAITING FOR INSPECTION REPORT</div> | 30 | 3 | 32497 | 239 | 2 | 11 | 73 | 145510 | 3290 | 3290 | |||||||||||||||||||||||||||
| 1126359 | 44616 | 4/18/2023 6:25:37 AM | 4/18/2023 6:25:56 AM | IVR call: statement | Received call for statement for account 10430015 sent message: 40460 | 8 | 2 | 23216 | 79 | ||||||||||||||||||||||||||||||||
| 1126355 | 44615 | 4/18/2023 6:20:46 AM | 4/18/2023 6:21:19 AM | IVR call: statement | Received call for statement for account 10280087 sent message: 40459 | 8 | 2 | 8504 | 79 | ||||||||||||||||||||||||||||||||
| 20643 | 4/18/2023 6:16:36 AM | 4/18/2023 6:16:39 AM | I Am not receiving Bill on Email | I am having to request my bill via email every month since February. i Do not know why this seems to happen every year around this time. Missing March Bill | 23 | 3 | 20436 | 15 | 2 | 23 | 1 | 50 | 1580 | ||||||||||||||||||||||||||||
| 1126343 | 44614 | 4/18/2023 6:15:32 AM | 4/18/2023 6:15:33 AM | IVR call: balance | Received call for balance for account 10198162 undefined | 7 | 2 | 14680 | 78 | ||||||||||||||||||||||||||||||||
| 1126340 | 44613 | 4/18/2023 6:12:30 AM | 4/18/2023 6:12:51 AM | IVR call: statement | Received call for statement for account 10408690 sent message: 40456 | 8 | 2 | 5427 | 79 | ||||||||||||||||||||||||||||||||
| 1126336 | 44612 | 4/18/2023 6:11:02 AM | 4/18/2023 6:11:04 AM | IVR call: balance | Received call for balance for account 10408690 undefined | 7 | 2 | 5427 | 78 | ||||||||||||||||||||||||||||||||
| 1126317 | 44611 | 4/18/2023 5:57:20 AM | 4/18/2023 5:57:37 AM | IVR call: statement | Received call for statement for account 10421607 sent message: 40455 | 8 | 2 | 29152 | 79 | ||||||||||||||||||||||||||||||||
| 1126312 | 44610 | 4/18/2023 5:55:33 AM | 4/18/2023 5:55:49 AM | IVR call: statement | Received call for statement for account 10369079 sent message: 40454 | 8 | 2 | 29151 | 79 | ||||||||||||||||||||||||||||||||
| 1126285 | 44609 | 4/18/2023 5:03:26 AM | 4/18/2023 5:03:27 AM | IVR call:? | Received call for ? for account 10007548 | 7442 | |||||||||||||||||||||||||||||||||||
| 1126284 | 44608 | 4/18/2023 5:02:26 AM | 4/18/2023 5:02:27 AM | IVR call: balance | Received call for balance for account 10007548 undefined | 7 | 2 | 7442 | 78 | ||||||||||||||||||||||||||||||||
| 1126264 | 44607 | 4/17/2023 11:04:29 PM | 4/17/2023 11:04:30 PM | IVR call: balance | Received call for balance for account 10437738 undefined | 7 | 2 | 29410 | 78 | ||||||||||||||||||||||||||||||||
| 1126263 | 44606 | 4/17/2023 11:02:51 PM | 4/17/2023 11:03:16 PM | IVR call: statement | Received call for statement for account 10437738 sent message: 40453 | 8 | 2 | 29410 | 79 | ||||||||||||||||||||||||||||||||
| 1126260 | 44605 | 4/17/2023 7:12:11 PM | 4/17/2023 7:12:12 PM | IVR call: balance | Received call for balance for account 10228557 undefined | 7 | 2 | 5398 | 78 |