Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1126590 44646 4/18/2023 9:13:44 AM 4/18/2023 9:13:45 AM IVR call: balance Received call for balance for account 10442189 undefined 7 2 32519 78
1126585 44645 4/18/2023 9:09:16 AM 4/18/2023 9:09:17 AM IVR call: balance Received call for balance for account 10398719 undefined 7 2 32518 78
1126584 44644 4/18/2023 9:08:07 AM 4/18/2023 9:08:08 AM IVR call: balance Received call for balance for account 10398719 undefined 7 2 32518 78
1126583 44643 4/18/2023 9:07:01 AM 4/18/2023 9:07:02 AM IVR call: balance Received call for balance for account 10398719 undefined 7 2 32518 78
1126580 44642 4/18/2023 9:02:32 AM 4/18/2023 9:02:33 AM IVR call: balance Received call for balance for account 10113970 undefined 7 2 6200 78
1126560 44640 4/18/2023 8:43:03 AM 4/18/2023 8:43:05 AM IVR call: balance Received call for balance for account 10169561 undefined 7 2 6220 78
1126551 44639 4/18/2023 8:36:13 AM 4/18/2023 8:36:38 AM IVR call: meter-reading Received call for meter-reading for account 10366320 Meter reading: [432542] Meter type: [water] 10 2 16951 81
1126549 44638 4/18/2023 8:34:29 AM 4/18/2023 8:34:30 AM IVR call: balance Received call for balance for account 10009322 undefined 7 2 8510 78
1126525 44636 4/18/2023 8:16:47 AM 4/18/2023 8:16:48 AM IVR call: balance Received call for balance for account 10014979 undefined 7 2 5906 78
1126510 44635 4/18/2023 7:59:57 AM 4/18/2023 7:59:58 AM IVR call: balance Received call for balance for account 10241640 undefined 7 2 31302 78
44634 4/18/2023 7:53:58 AM 4/18/2023 7:54:40 AM REVERSING DOG TAX 2022/12 A QUERY HAS BEEN RECEIVED&nbsp;<div>WE WAITING FOR INSPECTION REPORT</div> 30 3 32514 239 2 11 73 145520 3290 3290
44632 4/18/2023 7:49:36 AM 4/18/2023 7:50:15 AM REVERSING DOG TAX 2022/12 A QUERY HAS BEEN RECEIVED<div>WE WAITING FOR A INSPECTION REPORT&nbsp;</div> 30 3 32512 239 2 11 73 145519 3290 3290
1126505 44633 4/18/2023 7:48:10 AM 4/18/2023 7:48:11 AM IVR call: balance Received call for balance for account 10400287 undefined 7 2 4786 78
1126498 44631 4/18/2023 7:43:33 AM 4/18/2023 7:43:49 AM IVR call: statement Received call for statement for account 10398977 sent message: 40477 8 2 7040 79
1126497 44630 4/18/2023 7:42:31 AM 4/18/2023 7:42:32 AM IVR call: balance Received call for balance for account 10398977 undefined 7 2 7040 78
1126492 44629 4/18/2023 7:39:59 AM 4/18/2023 7:40:00 AM IVR call: balance Received call for balance for account 10241762 undefined 7 2 30842 78
44628 4/18/2023 7:34:35 AM 4/18/2023 7:34:38 AM WATER CAN YOU PLEASE SPLIT THE CONSUMPTION FOR THE PERIOD 2021/12/07 - 2022//05/07. 6 3 32510 114 17 2 23 1 112 201
44627 4/18/2023 7:29:35 AM 4/18/2023 7:29:38 AM dog tax please reverse dog tax consumer does not have a dog. 6 3 32509 112 5 2 23 11 72 203
1126456 44626 4/18/2023 7:24:02 AM 4/18/2023 7:24:24 AM IVR call: statement Received call for statement for account 10161626 sent message: 40471 8 2 32508 79
1126450 44625 4/18/2023 7:21:45 AM 4/18/2023 7:25:32 AM IVR call: statement Received call for statement for account 10348194 sent message: 40472 8 2 32507 79