Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1127373 | 44704 | 4/18/2023 5:32:50 PM | 4/18/2023 5:32:51 PM | IVR call: balance | Received call for balance for account 10111516 undefined | 7 | 2 | 9872 | 78 | ||||||||||||||||||||||||||||||||
| 1127293 | 44703 | 4/18/2023 4:29:40 PM | 4/18/2023 4:29:54 PM | IVR call: statement | Received call for statement for account 10364782 sent message: 40521 | 8 | 2 | 21237 | 79 | ||||||||||||||||||||||||||||||||
| 1127292 | 44702 | 4/18/2023 4:28:40 PM | 4/18/2023 4:28:41 PM | IVR call: balance | Received call for balance for account 10364782 undefined | 7 | 2 | 21237 | 78 | ||||||||||||||||||||||||||||||||
| 1127287 | 44701 | 4/18/2023 4:21:11 PM | 4/18/2023 4:21:12 PM | IVR call: balance | Received call for balance for account 10011122 undefined | 7 | 2 | 30632 | 78 | ||||||||||||||||||||||||||||||||
| 1127286 | 44700 | 4/18/2023 4:20:13 PM | 4/18/2023 4:20:15 PM | IVR call: balance | Received call for balance for account 10177734 undefined | 7 | 2 | 30638 | 78 | ||||||||||||||||||||||||||||||||
| 44699 | 4/18/2023 3:09:18 PM | 4/18/2023 3:09:21 PM | Electricity | Please assist me. Stop the 80% deductions of units purchased. | 23 | 3 | 32537 | 5 | 2 | 23 | 2 | 50 | 3329 | ||||||||||||||||||||||||||||
| 18503 | 4/18/2023 2:47:52 PM | 4/18/2023 2:47:55 PM | Duplicate account | Ideal Court #1 - Account 10416360 has been created as a duplicate of account 10278242. Please close account 10416360, and carry the credit as well as our payment of R17601.86 on 21-07-2022 over to account 10278242. | 23 | 3 | 21603 | 5 | 2 | 23 | 8 | 50 | 1200 | ||||||||||||||||||||||||||||
| 44697 | 4/18/2023 2:28:10 PM | 4/18/2023 2:28:13 PM | 6 months policy adjustment | 6 months adjustment policy meter not read since 2022/07/15 till 2023/03/06. | 30 | 3 | 32536 | 141 | 3 | 1 | 101 | 239 | |||||||||||||||||||||||||||||
| 1127157 | 44696 | 4/18/2023 2:18:11 PM | 4/18/2023 2:18:23 PM | IVR call: statement | Received call for statement for account 10345193 sent message: 40514 | 8 | 2 | 16739 | 79 | ||||||||||||||||||||||||||||||||
| 44694 | 4/18/2023 1:38:13 PM | 4/18/2023 1:38:16 PM | six moths | <div>2017/09/12 3 6995.000 1.00000 130.000 C 2017/10/22 </div><div>2016/08/12 3 6865.000 1.00000 10.000 C 2016/09/24<br><br>2019/04/30 3 246.000 1.00000 204.000 C 2019/05/25 </div><div>2017/10/19 3 42.000 1.00000 12.000 C 2017/11/25<br><br>2021/01/19 3 416.000 1.00000 118.000 C 2021/02/23 </div><div>2020/01/15 3 298.000 1.00000 20.000 C 2020/02/23</div> | 6 | 3 | 32534 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | |||||||||||||||||||||||||||
| 1127072 | 44695 | 4/18/2023 1:34:20 PM | 4/18/2023 1:34:21 PM | IVR call: balance | Received call for balance for account 10440234 undefined | 7 | 2 | 29579 | 78 | ||||||||||||||||||||||||||||||||
| 43695 | 4/18/2023 1:32:51 PM | 4/18/2023 1:32:55 PM | WATER LEAK IN HOUSE NO. 30 MLAWU ROAD, BISHO CENTRAL, BISHO, ERF 375 BISHO - ACCOUNT NO. 20542719 | We refer to the above mentioned matter and note that every time the writer purchases electricity, a sum equivalent to 80% is deducted from the money paid for electricity. Kindly confirm why this is the case when our matter has not been resolved yet, as same creates an unnecessary inconvenience. | 23 | 3 | 18942 | 17 | 3 | 23 | 1 | 96 | 3289 | ||||||||||||||||||||||||||||
| 1127052 | 44693 | 4/18/2023 1:08:55 PM | 4/18/2023 1:09:15 PM | IVR call: statement | Received call for statement for account 10037220 sent message: 40505 | 8 | 2 | 6211 | 79 | ||||||||||||||||||||||||||||||||
| 1127051 | 44692 | 4/18/2023 1:07:42 PM | 4/18/2023 1:07:44 PM | IVR call: balance | Received call for balance for account 10037220 undefined | 7 | 2 | 6211 | 78 | ||||||||||||||||||||||||||||||||
| 1127050 | 44691 | 4/18/2023 1:07:21 PM | 4/18/2023 1:07:22 PM | IVR call: balance | Received call for balance for account 20429791 undefined | 7 | 2 | 6207 | 78 | ||||||||||||||||||||||||||||||||
| 1127046 | 44690 | 4/18/2023 1:05:51 PM | 4/18/2023 1:06:06 PM | IVR call: statement | Received call for statement for account 10424441 sent message: 40504 | 8 | 2 | 18523 | 79 | ||||||||||||||||||||||||||||||||
| 1127045 | 44689 | 4/18/2023 1:03:34 PM | 4/18/2023 1:03:50 PM | IVR call: statement | Received call for statement for account 10424441 sent message: 40503 | 8 | 2 | 18523 | 79 | ||||||||||||||||||||||||||||||||
| 1127042 | 44688 | 4/18/2023 1:02:10 PM | 4/18/2023 1:02:11 PM | IVR call: balance | Received call for balance for account 10389761 undefined | 7 | 2 | 4231 | 78 | ||||||||||||||||||||||||||||||||
| 1127029 | 44686 | 4/18/2023 12:49:54 PM | 4/18/2023 12:49:55 PM | IVR call: balance | Received call for balance for account 10182897 undefined | 7 | 2 | 21674 | 78 | ||||||||||||||||||||||||||||||||
| 1127006 | 44685 | 4/18/2023 12:31:37 PM | 4/18/2023 12:31:38 PM | IVR call: balance | Received call for balance for account 10037957 undefined | 7 | 2 | 4966 | 78 |