Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1128065 44758 4/19/2023 11:09:04 AM 4/19/2023 11:09:19 AM IVR call: statement Received call for statement for account 10211590 sent message: 40564 8 2 4132 79
1128063 44757 4/19/2023 11:07:09 AM 4/19/2023 11:07:10 AM IVR call: balance Received call for balance for account 10365129 undefined 7 2 5376 78
1128057 44756 4/19/2023 11:00:31 AM 4/19/2023 11:00:32 AM IVR call: balance Received call for balance for account 10443043 undefined 7 2 32553 78
1128030 44754 4/19/2023 10:33:55 AM 4/19/2023 10:34:15 AM IVR call: statement Received call for statement for account 10129588 sent message: 40563 8 2 32554 79
1128029 44753 4/19/2023 10:33:45 AM 4/19/2023 10:33:46 AM IVR call: balance Received call for balance for account 10443043 undefined 7 2 32553 78
1128020 44752 4/19/2023 10:28:35 AM 4/19/2023 10:28:36 AM IVR call: balance Received call for balance for account 10416112 undefined 7 2 4509 78
1128017 44751 4/19/2023 10:26:12 AM 4/19/2023 10:26:13 AM IVR call: balance Received call for balance for account 10437903 undefined 7 2 25751 78
1127961 44750 4/19/2023 9:54:00 AM 4/19/2023 9:54:01 AM IVR call: balance Received call for balance for account 10198545 undefined 7 2 4193 78
1127954 44749 4/19/2023 9:49:05 AM 4/19/2023 9:49:06 AM IVR call: balance Received call for balance for account 10442378 undefined 7 2 32552 78
18503 4/19/2023 9:48:31 AM 5/23/2023 10:57:16 AM Over charged water 9 Celestina Bella Water meter reading: Curr = 1897 Prev = 1281 Cons = 616 R 163.18 p/kl!!!! Reading dates: Curr 14/03/2022 Prev 07/02/2022 WATER 616 kl is incorrect. Water meter reading as at 18-04-2023 is 1494. Please correct the overcharge. 23 3 18009 17 3 23 1 111 1200
1127951 44748 4/19/2023 9:47:29 AM 4/19/2023 9:47:30 AM IVR call: balance Received call for balance for account 10442378 undefined 7 2 32552 78
1127945 44747 4/19/2023 9:44:30 AM 4/19/2023 9:44:31 AM IVR call: balance Received call for balance for account 10442378 undefined 7 2 32552 78
1127936 44746 4/19/2023 9:39:32 AM 4/19/2023 9:40:18 AM IVR call: statement Received call for statement for account 10005815 sent message: 40559 8 2 2683 79
1127930 44745 4/19/2023 9:31:55 AM 4/19/2023 9:32:16 AM IVR call: statement Received call for statement for account 10329813 sent message: 40558 8 2 32551 79
1127919 44744 4/19/2023 9:26:36 AM 4/19/2023 9:26:37 AM IVR call: balance Received call for balance for account 10385586 undefined 7 2 32155 78
1127916 44743 4/19/2023 9:25:29 AM 4/19/2023 9:25:30 AM IVR call: balance Received call for balance for account 10177499 undefined 7 2 15110 78
1127913 44742 4/19/2023 9:23:48 AM 4/19/2023 9:23:49 AM IVR call: balance Received call for balance for account 10387469 undefined 7 2 15106 78
1127911 44741 4/19/2023 9:22:21 AM 4/19/2023 9:22:39 AM IVR call: statement Received call for statement for account 10413048 sent message: 40557 8 2 32550 79
44740 4/19/2023 9:21:49 AM 4/19/2023 9:21:52 AM Incorrect Meter Number Incorrect Meter Number 22 3 32549 207 17 4 23 1 112 1208
1127881 44739 4/19/2023 9:06:51 AM 4/19/2023 9:07:06 AM IVR call: statement Received call for statement for account 10359129 sent message: 40553 8 2 8487 79