Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1128951 44817 4/20/2023 8:57:31 AM 4/20/2023 8:57:32 AM IVR call: balance Received call for balance for account 10186437 undefined 7 2 9220 78
1128947 44816 4/20/2023 8:56:45 AM 4/20/2023 8:56:46 AM IVR call: balance Received call for balance for account 10360238 undefined 7 2 32560 78
1128938 44815 4/20/2023 8:54:45 AM 4/20/2023 8:55:01 AM IVR call: statement Received call for statement for account 10360238 sent message: 40591 8 2 32560 79
1128925 44814 4/20/2023 8:46:36 AM 4/20/2023 8:46:37 AM IVR call:? Received call for ? for account 10382306 32570
44812 4/20/2023 8:30:11 AM 4/20/2023 8:30:14 AM six months policy 2022/11/15 3 2037.000 1.00000 95.000 C MR 2022/12/24 ZZZZZZ<div>2021/12/09 3 1942.000 1.00000 28.000 C MR<br>2021/08/19 3 1914.000 1.00000 98.000 C MRS 2021/09/25 ZZZZZZ</div><div>2020/10/05 3 1816.000 1.00000 29.000 C 2020/11/21<br>2020/07/19 3 1787.000 1.00000 161.000 C 2020/08/22&nbsp;</div><div>2019/01/21 3 1626.000 1.00000 86.000 C 2019/02/23 ZZZZZZ</div><div>2018/03/30 3 1540.000 1.00000 9.000 C<br><br>2018/01/25 3 1520.000 1.00000 105.000 C 2018/02/24 ZZZZZZ</div><div>2017/05/24 3 1415.000 1.00000 2.000 C 2017/06/24<br><br></div> 6 3 32569 89 15 4 23 1 101 187
1128867 44813 4/20/2023 8:27:20 AM 4/20/2023 8:27:20 AM IVR call:? Received call for ? for account 10280087 8504
1128848 44811 4/20/2023 8:18:34 AM 4/20/2023 8:19:07 AM IVR call: statement Received call for statement for account 10357234 sent message: 40588 8 2 32566 79
1128810 44810 4/20/2023 8:05:05 AM 4/20/2023 8:05:06 AM IVR call: balance Received call for balance for account 10416282 undefined 7 2 10162 78
1128806 44809 4/20/2023 8:04:17 AM 4/20/2023 8:04:18 AM IVR call: balance Received call for balance for account 10416282 undefined 7 2 10162 78
1128801 44808 4/20/2023 8:03:48 AM 4/20/2023 8:03:49 AM IVR call: balance Received call for balance for account 10283721 undefined 7 2 4341 78
1128795 44807 4/20/2023 8:02:29 AM 4/20/2023 8:02:30 AM IVR call: balance Received call for balance for account 10283243 undefined 7 2 7200 78
1128761 44806 4/20/2023 7:53:20 AM 4/20/2023 7:53:21 AM IVR call: balance Received call for balance for account 10037220 undefined 7 2 6211 78
1128745 44805 4/20/2023 7:48:04 AM 4/20/2023 7:48:05 AM IVR call: balance Received call for balance for account 10037220 undefined 7 2 6211 78
16905 4/20/2023 7:45:17 AM 4/20/2023 7:45:21 AM INCORRECT METER THE INCORRECT METER WAS LOADED ON ACCOUNT 10021767. METER NO: 16782942 BELONGS TO CREWE PRIMARY SCHOOL. RICKY FROM WATERWORX HAS CONFIRMED THAT THIS METER IS SUPPOSE TO BE ON ACCOUNT 10021769. 23 3 32567 17 2 23 1 112 793
1128733 44804 4/20/2023 7:44:05 AM 4/20/2023 7:44:06 AM IVR call: balance Received call for balance for account 20087234 undefined 7 2 5626 78
1128730 44803 4/20/2023 7:43:34 AM 4/20/2023 7:43:52 AM IVR call: statement Received call for statement for account 10396700 sent message: 40584 8 2 32568 79
1128718 44802 4/20/2023 7:42:19 AM 4/20/2023 7:42:43 AM IVR call: statement Received call for statement for account 10396700 sent message: 40583 8 2 32568 79
1128716 44801 4/20/2023 7:42:07 AM 4/20/2023 7:42:09 AM IVR call: balance Received call for balance for account 10394270 undefined 7 2 87 78
1128711 44800 4/20/2023 7:41:08 AM 4/20/2023 7:41:09 AM IVR call: balance Received call for balance for account 10396700 undefined 7 2 32568 78
1128692 44799 4/20/2023 7:32:10 AM 4/20/2023 7:32:11 AM IVR call: balance Received call for balance for account 10374289 undefined 7 2 5529 78