Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
43063 4/20/2023 10:01:08 AM 4/20/2023 10:01:11 AM Wrong refuse charges 57 Currie Street: I believe the 2x weekly charge for refuse collection is incorrect. The tariff charged is not on the published Tariff Book for '23/'24. 23 3 29706 5 2 23 4 50 3261
1129079 44836 4/20/2023 9:54:49 AM 4/20/2023 9:54:50 AM IVR call: balance Received call for balance for account 10075322 undefined 7 2 11448 78
44835 4/20/2023 9:52:15 AM 4/20/2023 9:52:17 AM 6 months adjustment policy 6 months adjustment policy meter no read since 2022/04/01 till 2023/02/05. 30 3 32581 141 3 1 101 239
1129063 44834 4/20/2023 9:48:33 AM 4/20/2023 9:48:57 AM IVR call: statement Received call for statement for account 10442727 sent message: 40605 8 2 32580 79
44833 4/20/2023 9:45:34 AM 4/20/2023 9:45:37 AM WATER DUPLICATION OF METERS PLEASE CLOSE ONE. 6 3 32579 114 17 2 23 1 112 201
44832 4/20/2023 9:42:50 AM 4/20/2023 9:42:53 AM water, refuse charged double 2nd account was erroneously opened - 10312683 and water, refuse are double charged 23 3 32578 39 15 2 23 1 50 39
44831 4/20/2023 9:37:43 AM 4/20/2023 9:37:45 AM WATER SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK 6 3 32577 114 17 2 23 1 96 201
1129035 44830 4/20/2023 9:36:10 AM 4/20/2023 9:36:12 AM IVR call: balance Received call for balance for account 20146835 undefined 7 2 7191 78
1129001 44829 4/20/2023 9:23:47 AM 4/20/2023 9:23:48 AM IVR call: balance Received call for balance for account 10427827 undefined 7 2 32576 78
44827 4/20/2023 9:22:54 AM 4/20/2023 9:22:57 AM WATER BILL_AUGUST CHARGED ON THE 20220924 WAS NEVER REVERSE STILL PENDING PLEASE ASSIST. 6 3 32575 114 17 2 23 1 112 201
1128990 44828 4/20/2023 9:21:24 AM 4/20/2023 9:21:42 AM IVR call: statement Received call for statement for account 10427827 sent message: 40595 8 2 32576 79
1128978 44826 4/20/2023 9:15:59 AM 4/20/2023 9:16:00 AM IVR call: balance Received call for balance for account 10389898 undefined 7 2 32574 78
1128973 44825 4/20/2023 9:10:19 AM 4/20/2023 9:10:19 AM IVR call:? Received call for ? for account 10074351 32573
1128969 44824 4/20/2023 9:08:14 AM 4/20/2023 9:08:15 AM IVR call: balance Received call for balance for account 10059725 undefined 7 2 17256 78
1128963 44823 4/20/2023 9:03:22 AM 4/20/2023 9:03:23 AM IVR call: balance Received call for balance for account 10341974 undefined 7 2 15658 78
1128962 44822 4/20/2023 9:03:14 AM 4/20/2023 9:03:15 AM IVR call: balance Received call for balance for account 10108347 undefined 7 2 9124 78
1128961 44821 4/20/2023 9:01:06 AM 4/20/2023 9:01:27 AM IVR call: statement Received call for statement for account 10108347 sent message: 40594 8 2 9124 79
1128958 44820 4/20/2023 9:00:39 AM 4/20/2023 9:00:40 AM IVR call: balance Received call for balance for account 10427375 undefined 7 2 6813 78
44818 4/20/2023 8:59:39 AM 4/20/2023 8:59:42 AM water query h/c high consumption  6 3 32571 89 17 4 23 1 111 187
1128952 44819 4/20/2023 8:59:07 AM 4/20/2023 8:59:08 AM IVR call: balance Received call for balance for account 10093638 undefined 7 2 32572 78