Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1130037 44933 4/21/2023 10:48:34 AM 4/21/2023 10:48:50 AM IVR call: statement Received call for statement for account 10272364 sent message: 40665 8 2 32440 79
41026 4/21/2023 10:45:06 AM 4/21/2023 10:45:44 AM consumer fixed the leak submitted plumbers report consumer fixed the leak 6 3 31391 150 17 2 23 1 96 903 903
1130028 44931 4/21/2023 10:41:22 AM 4/21/2023 10:41:24 AM IVR call: balance Received call for balance for account 10063455 undefined 7 2 21881 78
44930 4/21/2023 10:36:03 AM 4/21/2023 10:36:25 AM water meter reading on the system differs from that on the photo brought in by consumer,also reading differs 6 3 32611 110 17 2 23 1 111 205 205
14126 4/21/2023 10:35:53 AM 4/21/2023 10:35:54 AM Services still billed to old owner account Electricity and water services still being billed to old owner account, 10354553. Services to be transferred onto new owner account, 10437519 23 3 32610 5 2 23 6 122 408
1130023 44929 4/21/2023 10:34:21 AM 4/21/2023 10:34:22 AM IVR call: balance Received call for balance for account 10283198 undefined 7 2 21421 78
14126 4/21/2023 10:24:06 AM 4/21/2023 10:24:07 AM Charges on old owner account Electricity basic and water still charged on old owner account, 10394157, services to be transferred to new owner account 10438223 23 3 32605 5 2 23 6 122 408
1129991 44928 4/21/2023 10:19:59 AM 4/21/2023 10:20:24 AM IVR call: statement Received call for statement for account 10006715 sent message: 40656 8 2 20168 79
1129990 44927 4/21/2023 10:18:41 AM 4/21/2023 10:18:42 AM IVR call: balance Received call for balance for account 10006715 undefined 7 2 20168 78
18503 4/21/2023 10:07:29 AM 4/21/2023 10:07:31 AM Drakensberg Court Body Corporate The water meter on the account is not the correct water meter. In fact, there is no such water meter at the complex. New Water Meter number as attached is C-CRA0968 23 3 32608 17 2 23 1 112 1200
1129971 44926 4/21/2023 9:56:35 AM 4/21/2023 9:56:36 AM IVR call: balance Received call for balance for account 10112111 undefined 7 2 21623 78
44925 4/21/2023 9:49:10 AM 4/21/2023 9:49:13 AM water split consumption to be applied on the old meter 6 3 32607 110 17 2 23 1 112 205
1129920 44924 4/21/2023 9:13:56 AM 4/21/2023 9:14:21 AM IVR call: statement Received call for statement for account 10387920 sent message: 40650 8 2 31941 79
1129914 44923 4/21/2023 9:11:28 AM 4/21/2023 9:11:29 AM IVR call: balance Received call for balance for account 10387920 undefined 7 2 31941 78
1129913 44922 4/21/2023 9:11:17 AM 4/21/2023 9:11:18 AM IVR call: balance Received call for balance for account 10439121 undefined 7 2 31785 78
1129910 44921 4/21/2023 9:10:09 AM 4/21/2023 9:10:10 AM IVR call: balance Received call for balance for account 10387920 undefined 7 2 31941 78
1129909 44919 4/21/2023 9:08:13 AM 4/21/2023 9:08:14 AM IVR call: balance Received call for balance for account 10387920 undefined 7 2 31941 78
1129835 44918 4/21/2023 8:19:45 AM 4/21/2023 8:19:47 AM IVR call: balance Received call for balance for account 10440112 undefined 7 2 32592 78
1129825 44917 4/21/2023 8:16:14 AM 4/21/2023 8:16:15 AM IVR call: balance Received call for balance for account 10286290 undefined 7 2 24215 78
1129822 44916 4/21/2023 8:11:23 AM 4/21/2023 8:11:24 AM IVR call: balance Received call for balance for account 10440645 undefined 7 2 29848 78