Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 42352 | 4/21/2023 12:47:02 PM | 4/21/2023 12:47:05 PM | Incorrect amount of PANS charged | Number of PANS being charged on account is 28 however there is only 26 PANS. | 23 | 3 | 12911 | 5 | 2 | 23 | 93 | 56 | 3229 | ||||||||||||||||||||||||||||
| 42352 | 4/21/2023 12:35:26 PM | 4/21/2023 12:35:29 PM | Incorrect tarriff | Water domestic being charged however this property is a commercial proeprty, please amend water charge. | 23 | 3 | 32619 | 15 | 2 | 23 | 1 | 50 | 3229 | ||||||||||||||||||||||||||||
| 42352 | 4/21/2023 12:21:48 PM | 4/21/2023 12:21:50 PM | Bulk meters on account | BCm account reflects 3x bulk water meters (202019345, 202019329, 202019315). This does not seem correct as we cannot find these meters on the property. Please could a BCM representative meet us on site to show us where these meters are situated. On this erf is a single double storey construction which would normally only have 1x bulk water meter. | 23 | 3 | 32617 | 17 | 2 | 23 | 1 | 112 | 3229 | ||||||||||||||||||||||||||||
| 44947 | 4/21/2023 12:18:20 PM | 4/21/2023 12:18:22 PM | LATE TERMINATION | PLEASE TRANSFER WATER AVAIL TO THE NEW OWNERS ACCOUNT . | 6 | 3 | 32618 | 114 | 5 | 2 | 23 | 6 | 122 | 201 | |||||||||||||||||||||||||||
| 1130141 | 44946 | 4/21/2023 12:05:56 PM | 4/21/2023 12:06:13 PM | IVR call: statement | Received call for statement for account 10377941 sent message: 40681 | 8 | 2 | 8340 | 79 | ||||||||||||||||||||||||||||||||
| 1130140 | 44945 | 4/21/2023 12:04:51 PM | 4/21/2023 12:05:11 PM | IVR call: statement | Received call for statement for account 10361945 sent message: 40680 | 8 | 2 | 23142 | 79 | ||||||||||||||||||||||||||||||||
| 1130129 | 44944 | 4/21/2023 11:53:30 AM | 4/21/2023 11:53:45 AM | IVR call: statement | Received call for statement for account 10169561 sent message: 40676 | 8 | 2 | 6220 | 79 | ||||||||||||||||||||||||||||||||
| 1130128 | 44943 | 4/21/2023 11:52:26 AM | 4/21/2023 11:52:27 AM | IVR call: balance | Received call for balance for account 10169561 undefined | 7 | 2 | 6220 | 78 | ||||||||||||||||||||||||||||||||
| 1130118 | 44942 | 4/21/2023 11:46:22 AM | 4/21/2023 11:46:47 AM | IVR call: statement | Received call for statement for account 10066085 sent message: 40675 | 8 | 2 | 15696 | 79 | ||||||||||||||||||||||||||||||||
| 1130105 | 44941 | 4/21/2023 11:40:30 AM | 4/21/2023 11:40:47 AM | IVR call: statement | Received call for statement for account 10441194 sent message: 40674 | 8 | 2 | 32616 | 79 | ||||||||||||||||||||||||||||||||
| 1130104 | 44940 | 4/21/2023 11:39:48 AM | 4/21/2023 11:39:51 AM | IVR call: balance | Received call for balance for account 10441194 undefined | 7 | 2 | 32616 | 78 | ||||||||||||||||||||||||||||||||
| 1130103 | 44939 | 4/21/2023 11:38:59 AM | 4/21/2023 11:39:00 AM | IVR call: balance | Received call for balance for account 10441194 undefined | 7 | 2 | 32616 | 78 | ||||||||||||||||||||||||||||||||
| 1130087 | 44938 | 4/21/2023 11:32:56 AM | 4/21/2023 11:33:13 AM | IVR call: statement | Received call for statement for account 10272364 sent message: 40672 | 8 | 2 | 32440 | 79 | ||||||||||||||||||||||||||||||||
| 14126 | 4/21/2023 11:16:24 AM | 4/21/2023 11:16:26 AM | High water charge | High water charge on November 2021 account. Attached plumbers report and image of the pipe. | 23 | 3 | 15853 | 17 | 2 | 23 | 1 | 96 | 408 | ||||||||||||||||||||||||||||
| 44935 | 4/21/2023 11:09:00 AM | 4/21/2023 11:09:03 AM | WATER QUERY | INCORRECT READINGS. | 23 | 3 | 32615 | 32 | 17 | 3 | 23 | 1 | 111 | 32 | |||||||||||||||||||||||||||
| 1130062 | 44937 | 4/21/2023 11:08:23 AM | 4/21/2023 11:08:47 AM | IVR call: meter-reading | Received call for meter-reading for account 10442695 Meter reading: [06882146] Meter type: [water] | 10 | 2 | 32614 | 81 | ||||||||||||||||||||||||||||||||
| 1130060 | 44936 | 4/21/2023 11:08:02 AM | 4/21/2023 11:08:03 AM | IVR call: balance | Received call for balance for account 10437331 undefined | 7 | 2 | 20054 | 78 | ||||||||||||||||||||||||||||||||
| 14126 | 4/21/2023 11:03:04 AM | 4/21/2023 11:03:06 AM | Incorrect Fire Tarriff | Fire levy domestic on BCM account however all services are commercial/business, please correct to fire levy small business | 23 | 3 | 26992 | 5 | 2 | 23 | 3 | 50 | 408 | ||||||||||||||||||||||||||||
| 14126 | 4/21/2023 10:50:40 AM | 4/21/2023 10:50:42 AM | Refuse charged on owner and body corporate account | Refuse charged on owner account 10381264, this is a body corporate and should not be charged refuse. The Spriko refuse is charged on the body corporate account, 10281455 | 23 | 3 | 10466 | 5 | 2 | 23 | 4 | 120 | 408 | ||||||||||||||||||||||||||||
| 1130043 | 44934 | 4/21/2023 10:50:31 AM | 4/21/2023 10:51:16 AM | IVR call: meter-reading | Received call for meter-reading for account 10442695 Meter reading: [6882146] Meter type: [water] | 10 | 2 | 32614 | 81 |