Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1131165 45005 4/24/2023 5:24:10 AM 4/24/2023 5:24:11 AM IVR call:? Received call for ? for account 10028632 5894
1131162 45004 4/24/2023 5:21:39 AM 4/24/2023 5:21:39 AM IVR call:? Received call for ? for account 10028632 5894
1131150 45003 4/24/2023 5:01:03 AM 4/24/2023 5:01:04 AM IVR call: balance Received call for balance for account 10028632 undefined 7 2 5894 78
1131149 45002 4/24/2023 4:58:37 AM 4/24/2023 4:58:37 AM IVR call:? Received call for ? for account 10028632 5894
1131083 45001 4/23/2023 2:50:54 PM 4/23/2023 2:50:55 PM IVR call: balance Received call for balance for account 10283466 undefined 7 2 19150 78
1131082 45000 4/23/2023 2:49:20 PM 4/23/2023 2:49:21 PM IVR call: balance Received call for balance for account 10440128 undefined 7 2 32395 78
1131081 44999 4/23/2023 2:44:56 PM 4/23/2023 2:44:57 PM IVR call: balance Received call for balance for account 10013100 undefined 7 2 4271 78
44998 4/23/2023 1:44:28 PM 4/23/2023 1:44:31 PM Account not Received I am not receiving any rates accounts by post or email. I do receive a reminder by telephone. I need a hard copy of my account as proof of residence. 23 3 32626 5 2 23 8 50 3336
1131041 44997 4/23/2023 1:27:04 PM 4/23/2023 1:27:23 PM IVR call: statement Received call for statement for account 10024880 sent message: 40708 8 2 6098 79
1130970 44995 4/23/2023 10:56:02 AM 4/23/2023 10:56:03 AM IVR call: balance Received call for balance for account 10012096 undefined 7 2 935 78
1130948 44994 4/23/2023 10:27:19 AM 4/23/2023 10:27:20 AM IVR call: balance Received call for balance for account 10298370 undefined 7 2 10729 78
1130901 44993 4/23/2023 8:43:32 AM 4/23/2023 8:43:52 AM IVR call: meter-reading Received call for meter-reading for account 10396698 Meter reading: [0322940] Meter type: [water] 10 2 3909 81
1130798 44992 4/23/2023 6:24:35 AM 4/23/2023 6:24:36 AM IVR call: balance Received call for balance for account 10358312 undefined 7 2 16173 78
1130793 44991 4/23/2023 5:49:56 AM 4/23/2023 5:49:57 AM IVR call: balance Received call for balance for account 10323637 undefined 7 2 5851 78
1130788 44990 4/23/2023 5:47:52 AM 4/23/2023 5:47:53 AM IVR call: balance Received call for balance for account 10323637 undefined 7 2 5851 78
1130773 44989 4/23/2023 4:29:09 AM 4/23/2023 4:29:10 AM IVR call: balance Received call for balance for account 10024880 undefined 7 2 6098 78
1130719 44988 4/22/2023 2:10:22 PM 4/22/2023 2:10:23 PM IVR call: balance Received call for balance for account 10436272 undefined 7 2 23903 78
1130659 44987 4/22/2023 12:20:28 PM 4/22/2023 12:20:44 PM IVR call: meter-reading Received call for meter-reading for account 10269049 Meter reading: [0130] Meter type: [water] 10 2 23070 81
1130636 44986 4/22/2023 11:13:51 AM 4/22/2023 11:13:52 AM IVR call: balance Received call for balance for account 10400826 undefined 7 2 21096 78
44984 4/22/2023 8:23:30 AM 4/22/2023 8:23:32 AM Water query High water bill in April 2023 5 2 9124 34 77 34