Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1132501 45136 4/25/2023 7:01:55 AM 4/25/2023 7:01:56 AM IVR call: balance Received call for balance for account 10409317 undefined 7 2 13090 78
1132495 45135 4/25/2023 7:00:27 AM 4/25/2023 7:00:45 AM IVR call: statement Received call for statement for account 10351599 sent message: 40808 8 2 32653 79
1132493 45134 4/25/2023 6:59:59 AM 4/25/2023 7:00:01 AM IVR call: balance Received call for balance for account 10396966 undefined 7 2 29184 78
1132482 45133 4/25/2023 6:57:33 AM 4/25/2023 6:57:34 AM IVR call: balance Received call for balance for account 10244369 undefined 7 2 5941 78
45132 4/25/2023 6:54:36 AM 4/25/2023 6:54:39 AM water water works report submitted by consumer 6 3 32652 110 17 2 23 1 96 205
1132466 45131 4/25/2023 6:52:14 AM 4/25/2023 6:52:35 AM IVR call: meter-reading Received call for meter-reading for account 10217524 Meter reading: [06371459] Meter type: [water] 10 2 4264 81
1132459 45130 4/25/2023 6:49:23 AM 4/25/2023 6:49:25 AM IVR call: balance Received call for balance for account 10350124 undefined 7 2 5912 78
1132442 45129 4/25/2023 6:41:16 AM 4/25/2023 6:41:38 AM IVR call: statement Received call for statement for account 10298354 sent message: 40801 8 2 5930 79
1132410 45127 4/25/2023 6:20:57 AM 4/25/2023 6:20:58 AM IVR call: balance Received call for balance for account 10027956 undefined 7 2 6389 78
1132408 45126 4/25/2023 6:19:54 AM 4/25/2023 6:19:55 AM IVR call: balance Received call for balance for account 10027956 undefined 7 2 6389 78
1132395 45125 4/25/2023 6:12:04 AM 4/25/2023 6:12:05 AM IVR call: balance Received call for balance for account 10373795 undefined 7 2 32176 78
1132393 45124 4/25/2023 6:11:22 AM 4/25/2023 6:11:24 AM IVR call: balance Received call for balance for account 10442337 undefined 7 2 32649 78
1132390 45123 4/25/2023 6:10:34 AM 4/25/2023 6:10:35 AM IVR call: balance Received call for balance for account 10442337 undefined 7 2 32649 78
1132363 45122 4/25/2023 5:56:46 AM 4/25/2023 5:56:47 AM IVR call: balance Received call for balance for account 10350765 undefined 7 2 3948 78
1132362 45121 4/25/2023 5:55:56 AM 4/25/2023 5:55:57 AM IVR call: balance Received call for balance for account 10350765 undefined 7 2 3948 78
1132361 45120 4/25/2023 5:55:22 AM 4/25/2023 5:55:23 AM IVR call: balance Received call for balance for account 10420659 undefined 7 2 8971 78
1132355 45119 4/25/2023 5:52:29 AM 4/25/2023 5:52:43 AM IVR call: statement Received call for statement for account 20078977 sent message: 40800 8 2 14490 79
1132321 45118 4/25/2023 4:20:13 AM 4/25/2023 4:20:28 AM IVR call: statement Received call for statement for account 10037289 sent message: 40799 8 2 7325 79
1132320 45117 4/25/2023 4:19:31 AM 4/25/2023 4:19:32 AM IVR call: balance Received call for balance for account 10037289 undefined 7 2 7325 78
1132319 45116 4/25/2023 3:52:39 AM 4/25/2023 3:52:40 AM IVR call: balance Received call for balance for account 10342525 undefined 7 2 10591 78