Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 36410 | 4/25/2023 9:56:47 AM | 4/25/2023 9:56:53 AM | backcharge policy to be implemented | On the September 2022 account water meters appeared. On the October 2022 account the water meter 150106796 had a 1071KL water back charge from March 2016. On the December 2022 account the water meter 140325248 had a 2418KL back charge since April 2017. please implement 6 month policy back charge on these two water meters. | 23 | 3 | 30443 | 15 | 2 | 23 | 1 | 101 | 2940 | ||||||||||||||||||||||||||||
| 1133018 | 45192 | 4/25/2023 9:53:40 AM | 4/25/2023 9:53:41 AM | IVR call: balance | Received call for balance for account 10443105 undefined | 7 | 2 | 31888 | 78 | ||||||||||||||||||||||||||||||||
| 1133013 | 45191 | 4/25/2023 9:53:21 AM | 4/25/2023 9:53:36 AM | IVR call: statement | Received call for statement for account 10441573 sent message: 40841 | 8 | 2 | 32672 | 79 | ||||||||||||||||||||||||||||||||
| 36410 | 4/25/2023 9:50:31 AM | 4/25/2023 9:50:34 AM | Additional charges on Sep 22 account | On the September 2022 account there were three additional water charges (Water-Charge Augst 2022), Bill-August & Sept) and Reversalwabill 202208) Please advise what these charges were for and reverse if necessary. | 23 | 3 | 32671 | 15 | 2 | 23 | 1 | 50 | 2940 | ||||||||||||||||||||||||||||
| 1132989 | 45189 | 4/25/2023 9:45:39 AM | 4/25/2023 9:45:42 AM | IVR call: balance | Received call for balance for account 10022865 undefined | 7 | 2 | 6727 | 78 | ||||||||||||||||||||||||||||||||
| 1132986 | 45188 | 4/25/2023 9:45:22 AM | 4/25/2023 9:45:41 AM | IVR call: statement | Received call for statement for account 10307642 sent message: 40838 | 8 | 2 | 5668 | 79 | ||||||||||||||||||||||||||||||||
| 1132977 | 45187 | 4/25/2023 9:43:53 AM | 4/25/2023 9:44:11 AM | IVR call: statement | Received call for statement for account 10416084 sent message: 40837 | 8 | 2 | 32670 | 79 | ||||||||||||||||||||||||||||||||
| 1132972 | 45186 | 4/25/2023 9:42:07 AM | 4/25/2023 9:42:08 AM | IVR call: balance | Received call for balance for account 10441070 undefined | 7 | 2 | 29260 | 78 | ||||||||||||||||||||||||||||||||
| 1132968 | 45185 | 4/25/2023 9:41:53 AM | 4/25/2023 9:42:07 AM | IVR call: statement | Received call for statement for account 10022865 sent message: 40836 | 8 | 2 | 6727 | 79 | ||||||||||||||||||||||||||||||||
| 42352 | 4/25/2023 9:39:45 AM | 4/25/2023 9:39:51 AM | Credit ot be transferred | Credit on closed accounts 10020389 and 10406888 to be tranferred to account number 10418604 which is the account number for the consolidated new Erf. | 23 | 3 | 3694 | 5 | 2 | 23 | 6 | 122 | 3229 | ||||||||||||||||||||||||||||
| 1132959 | 45184 | 4/25/2023 9:38:46 AM | 4/25/2023 9:39:00 AM | IVR call: statement | Received call for statement for account 10010710 sent message: 40832 | 8 | 2 | 6044 | 79 | ||||||||||||||||||||||||||||||||
| 1132957 | 45183 | 4/25/2023 9:37:27 AM | 4/25/2023 9:37:41 AM | IVR call: statement | Received call for statement for account 10443709 sent message: 40831 | 8 | 2 | 32669 | 79 | ||||||||||||||||||||||||||||||||
| 1132954 | 45182 | 4/25/2023 9:36:09 AM | 4/25/2023 9:36:10 AM | IVR call: balance | Received call for balance for account 10443709 undefined | 7 | 2 | 32669 | 78 | ||||||||||||||||||||||||||||||||
| 42352 | 4/25/2023 9:29:37 AM | 4/25/2023 9:29:40 AM | Refund to owner, property sold | Please refund the credits to owner Febmon Investments Pty Ltd on account numbers 10040965,10040966 and 10040967. The original bank guarentee to be released and if lost, a letter is to be issued confirming that the guarentee has been lost and that it is no longer required. | 23 | 3 | 32668 | 5 | 2 | 23 | 6 | 122 | 3229 | ||||||||||||||||||||||||||||
| 1132927 | 45181 | 4/25/2023 9:23:40 AM | 4/25/2023 9:23:41 AM | IVR call: balance | Received call for balance for account 10064357 undefined | 7 | 2 | 5927 | 78 | ||||||||||||||||||||||||||||||||
| 1132921 | 45180 | 4/25/2023 9:20:48 AM | 4/25/2023 9:21:06 AM | IVR call: statement | Received call for statement for account 10440979 sent message: 40827 | 8 | 2 | 31325 | 79 | ||||||||||||||||||||||||||||||||
| 1132909 | 45179 | 4/25/2023 9:18:51 AM | 4/25/2023 9:18:53 AM | IVR call: balance | Received call for balance for account 20091664 undefined | 7 | 2 | 5948 | 78 | ||||||||||||||||||||||||||||||||
| 1132904 | 45178 | 4/25/2023 9:14:11 AM | 4/25/2023 9:14:12 AM | IVR call: balance | Received call for balance for account 10384189 undefined | 7 | 2 | 7573 | 78 | ||||||||||||||||||||||||||||||||
| 1132903 | 45177 | 4/25/2023 9:13:09 AM | 4/25/2023 9:13:10 AM | IVR call: balance | Received call for balance for account 10384189 undefined | 7 | 2 | 7573 | 78 | ||||||||||||||||||||||||||||||||
| 42352 | 4/25/2023 9:08:15 AM | 4/25/2023 9:08:19 AM | Water meter incorrect on BCm account | Water meter was changed at the property to SN210900948. Since the Roadworks on settlers way, this water meter is totally missing. There is no water meter anymore. Please advise where the meter is for this property as this meter was for unit 1 at 6 Dirkie Uys Street. | 23 | 3 | 12955 | 17 | 2 | 23 | 1 | 112 | 3229 |