Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1135427 45449 4/27/2023 8:28:04 AM 4/27/2023 8:28:23 AM IVR call: statement Received call for statement for account 10016013 sent message: 40979 8 2 6219 79
1135426 45448 4/27/2023 8:26:57 AM 4/27/2023 8:26:58 AM IVR call: balance Received call for balance for account 10016013 undefined 7 2 6219 78
1135407 45447 4/27/2023 7:19:39 AM 4/27/2023 7:19:40 AM IVR call: balance Received call for balance for account 10400630 undefined 7 2 25691 78
1135376 45446 4/27/2023 5:58:30 AM 4/27/2023 5:58:31 AM IVR call: balance Received call for balance for account 10426018 undefined 7 2 9590 78
1135375 45445 4/27/2023 5:58:21 AM 4/27/2023 5:59:00 AM IVR call: statement Received call for statement for account 10249290 sent message: 40978 8 2 6173 79
1135373 45444 4/27/2023 5:57:31 AM 4/27/2023 5:57:32 AM IVR call: balance Received call for balance for account 10249290 undefined 7 2 6173 78
1135370 45443 4/27/2023 5:56:21 AM 4/27/2023 5:56:39 AM IVR call: statement Received call for statement for account 10249290 sent message: 40977 8 2 6173 79
1135367 45441 4/26/2023 10:47:20 PM 4/26/2023 10:47:21 PM IVR call: balance Received call for balance for account 10351926 undefined 7 2 27857 78
1135365 45440 4/26/2023 9:32:17 PM 4/26/2023 9:32:18 PM IVR call: balance Received call for balance for account 10273547 undefined 7 2 9048 78
17762 4/26/2023 7:17:03 PM 4/26/2023 7:22:29 PM Sewer Pans Overcharge 3 Park Gates Erf ELM 14966 known as 3 Park Gates sewer pan queries: (Ref Nr 39770 dated 07/03/2022) Sewer Pan backdated and overcharged first raised with BCMM 02/12/2021 and followed up now the 15th time. Outcomes Desired for Sewer Pans for 3Park Gates Account nr 10278686 i. Refund the R18114.15 overcharged. ii. Only charge for 4 sewer pans as per approved building plans & inspection done by BCMM staff. BCMM Teams Meeting dated 15 March2023 Conclusion: This matter was to be attended to by Nolusindiswa Nyamana 23 3 19224 5 2 23 93 56 1088
1135361 45439 4/26/2023 6:54:45 PM 4/26/2023 6:54:46 PM IVR call: balance Received call for balance for account 10006754 undefined 7 2 5646 78
1135358 45438 4/26/2023 6:38:27 PM 4/26/2023 6:38:28 PM IVR call: balance Received call for balance for account 10351116 undefined 7 2 6554 78
1135353 45437 4/26/2023 6:29:39 PM 4/26/2023 6:29:40 PM IVR call: balance Received call for balance for account 10013380 undefined 7 2 6370 78
1135352 4/26/2023 6:28:37 PM 4/26/2023 6:28:38 PM IVR call:? Received call for ? for account undefined
1135351 4/26/2023 6:27:39 PM 4/26/2023 6:27:39 PM IVR call:? Received call for ? for account undefined
1135348 45436 4/26/2023 6:25:28 PM 4/26/2023 6:25:29 PM IVR call: balance Received call for balance for account 10013380 undefined 7 2 6370 78
1135347 45435 4/26/2023 6:24:38 PM 4/26/2023 6:24:57 PM IVR call: statement Received call for statement for account 10160389 sent message: 40971 8 2 5936 79
1135339 45434 4/26/2023 6:17:53 PM 4/26/2023 6:17:54 PM IVR call: balance Received call for balance for account 10160389 undefined 7 2 5936 78
1135338 45433 4/26/2023 6:17:39 PM 4/26/2023 6:17:40 PM IVR call: balance Received call for balance for account 10378684 undefined 7 2 4060 78
1135326 45432 4/26/2023 6:07:21 PM 4/26/2023 6:07:22 PM IVR call: balance Received call for balance for account 10024880 undefined 7 2 6098 78