Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1136194 45546 4/28/2023 9:48:06 AM 4/28/2023 9:48:07 AM IVR call: balance Received call for balance for account 10441391 undefined 7 2 29793 78
1136192 45545 4/28/2023 9:46:56 AM 4/28/2023 9:46:57 AM IVR call: balance Received call for balance for account 10291003 undefined 7 2 9092 78
1136184 45544 4/28/2023 9:44:15 AM 4/28/2023 9:44:17 AM IVR call: balance Received call for balance for account 10291003 undefined 7 2 9092 78
1136157 45543 4/28/2023 9:29:22 AM 4/28/2023 9:29:23 AM IVR call: balance Received call for balance for account 10393643 undefined 7 2 28306 78
1136155 45542 4/28/2023 9:28:59 AM 4/28/2023 9:29:19 AM IVR call: statement Received call for statement for account 20082645 sent message: 41031 8 2 15885 79
1136151 45541 4/28/2023 9:25:30 AM 4/28/2023 9:25:45 AM IVR call: statement Received call for statement for account 10262036 sent message: 41030 8 2 22614 79
1136135 45540 4/28/2023 9:20:13 AM 4/28/2023 9:20:14 AM IVR call: balance Received call for balance for account 10262036 undefined 7 2 22614 78
1136120 45539 4/28/2023 9:09:56 AM 4/28/2023 9:09:57 AM IVR call: balance Received call for balance for account 10160416 undefined 7 2 3933 78
1136118 45538 4/28/2023 9:08:59 AM 4/28/2023 9:09:00 AM IVR call: balance Received call for balance for account 10160416 undefined 7 2 3933 78
1136114 45537 4/28/2023 9:07:10 AM 4/28/2023 9:07:11 AM IVR call: balance Received call for balance for account 10206864 undefined 7 2 5207 78
1136111 45536 4/28/2023 9:06:11 AM 4/28/2023 9:06:45 AM IVR call: statement Received call for statement for account 10412449 sent message: 41029 8 2 4957 79
1136102 45534 4/28/2023 9:03:10 AM 4/28/2023 9:03:11 AM IVR call: balance Received call for balance for account 10263636 undefined 7 2 20680 78
1136080 45533 4/28/2023 8:53:14 AM 4/28/2023 8:53:15 AM IVR call: balance Received call for balance for account 10101591 undefined 7 2 6514 78
1136073 45532 4/28/2023 8:48:30 AM 4/28/2023 8:48:46 AM IVR call: statement Received call for statement for account 10443626 sent message: 41026 8 2 32733 79
45466 4/28/2023 8:46:41 AM 4/28/2023 8:46:44 AM Water query  consumer submitted water query. meter is running at all times the red numbers  6 3 21065 100 17 4 23 1 96 176
1136069 45531 4/28/2023 8:40:08 AM 4/28/2023 8:40:09 AM IVR call: balance Received call for balance for account 10402495 undefined 7 2 4105 78
43384 4/28/2023 8:38:01 AM 4/28/2023 8:38:04 AM Statement Incorrect On April 4th 2023 I made a payment into my BCM Rates account of ZAR 13,885.98 . My most recent statement shows a payment of ZAR 400 on April 12th 2023. Please kindly correct my statement to show my payment of ZAR 13,885.98. I will then be able to pay the most recent invoice. 23 3 32144 5 2 23 8 50 3276
45530 4/28/2023 8:34:24 AM 4/28/2023 8:35:03 AM WATER LEAK WATER LEAK FIXED DATED OUT  28/06/23 23 3 32732 164 17 3 23 1 96 918 918
45528 4/28/2023 8:21:01 AM 4/28/2023 8:30:15 AM leak credit rebate leak credit journal adjustment done for 201812-202009, average 30kl.<br/><b>Journal Number</b>: [498873] 24 3 32730 6 17 2 23 1 96 6 6
1136057 45529 4/28/2023 8:20:33 AM 4/28/2023 8:20:33 AM IVR call:? Received call for ? for account 10440995 32731