Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1137099 45645 4/30/2023 4:46:37 AM 4/30/2023 4:46:38 AM IVR call: balance Received call for balance for account 10038552 undefined 7 2 15390 78
1137054 45644 4/29/2023 5:07:56 PM 4/29/2023 5:07:57 PM IVR call: balance Received call for balance for account 10351116 undefined 7 2 6554 78
1137053 45643 4/29/2023 5:07:04 PM 4/29/2023 5:07:05 PM IVR call: balance Received call for balance for account 10351116 undefined 7 2 6554 78
1136940 45642 4/29/2023 12:30:52 PM 4/29/2023 12:30:53 PM IVR call: balance Received call for balance for account 20192084 undefined 7 2 11900 78
11897 4/29/2023 12:17:31 PM 4/29/2023 12:17:34 PM Municipal account query :Account number 10156913 , Erf 23220;Ref 94978 Good Day I have logged a query with regards to my municipal account 10156913 Erf 23220. The account was for a exorbitant amount of R3965.78 for the month of January 2023. I have submitted a query and ref 94978 was sent to me. The query is not resolved as this amount is still reflecting on my monthly statement. Reference number 94978. Please kindly resolve. Kind Regards Althea 23 3 10658 15 2 23 1 50 272
1136927 45641 4/29/2023 12:01:17 PM 4/29/2023 12:01:33 PM IVR call: statement Received call for statement for account 10275421 sent message: 41086 8 2 30917 79
1136926 45640 4/29/2023 12:00:22 PM 4/29/2023 12:00:23 PM IVR call: balance Received call for balance for account 10037001 undefined 7 2 5987 78
1136877 45639 4/29/2023 10:01:50 AM 4/29/2023 10:02:04 AM IVR call: statement Received call for statement for account 10418092 sent message: 41083 8 2 32756 79
1136863 45638 4/29/2023 9:34:39 AM 4/29/2023 9:34:40 AM IVR call: balance Received call for balance for account 10267986 undefined 7 2 13206 78
1136853 45637 4/29/2023 9:08:47 AM 4/29/2023 9:09:04 AM IVR call: statement Received call for statement for account 10402273 sent message: 41081 8 2 32755 79
1136837 45636 4/29/2023 8:00:57 AM 4/29/2023 8:00:58 AM IVR call: balance Received call for balance for account 10037001 undefined 7 2 5987 78
1136824 45635 4/29/2023 7:48:33 AM 4/29/2023 7:48:34 AM IVR call: balance Received call for balance for account 10411699 undefined 7 2 4454 78
45631 4/29/2023 7:15:34 AM 4/29/2023 10:47:05 AM Six Months policy done Account adjusted with a six months policy<br/><b>Journal Number</b>: [498966]<br/><b>Journal Amount</b>: [-R24,396.32] 27 3 32752 17 15 2 23 1 101 4/29/2023 10:46:58 AM 3 17 3
1136810 45634 4/29/2023 7:15:09 AM 4/29/2023 7:15:54 AM IVR call: statement Received call for statement for account 20030686 sent message: 41074 8 2 23997 79
1136809 45633 4/29/2023 7:13:44 AM 4/29/2023 7:13:45 AM IVR call: balance Received call for balance for account 20030686 undefined 7 2 23997 78
1136808 45632 4/29/2023 7:10:50 AM 4/29/2023 7:11:16 AM IVR call: statement Received call for statement for account 20030686 sent message: 41072 8 2 23997 79
1136806 45626 4/29/2023 7:09:11 AM 4/29/2023 7:09:11 AM IVR call:? Received call for ? for account 20030686 23997
1136805 45625 4/29/2023 7:08:01 AM 4/29/2023 7:08:02 AM IVR call: balance Received call for balance for account 10151047 undefined 7 2 6162 78
1136789 45624 4/29/2023 6:44:31 AM 4/29/2023 6:44:32 AM IVR call: balance Received call for balance for account 10361826 undefined 7 2 32747 78
1136780 45623 4/29/2023 6:15:39 AM 4/29/2023 6:16:01 AM IVR call: statement Received call for statement for account 10172586 sent message: 41068 8 2 4812 79