Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1137786 45684 5/1/2023 2:19:51 PM 5/1/2023 2:20:13 PM IVR call: meter-reading Received call for meter-reading for account 10069970 Meter reading: [3] Meter type: [water] 10 2 16764 81
1137769 45683 5/1/2023 1:55:43 PM 5/1/2023 1:55:45 PM IVR call: balance Received call for balance for account 10051130 undefined 7 2 4632 78
16286 5/1/2023 12:36:53 PM 5/1/2023 12:36:56 PM late termination Account 10018297 for March 2023 does not reflect water, sewerage, or refuse. It would appear that the subdivision and creation of account 10440767 have the same name 20 Rosyth. this was reported earlier 23 3 15603 4 2 23 1 113 660
1137709 45682 5/1/2023 11:41:22 AM 5/1/2023 11:41:24 AM IVR call: balance Received call for balance for account 10004187 undefined 7 2 14462 78
1137685 45681 5/1/2023 11:22:35 AM 5/1/2023 11:22:36 AM IVR call: balance Received call for balance for account 10244473 undefined 7 2 4009 78
1137666 45680 5/1/2023 10:53:50 AM 5/1/2023 10:53:51 AM IVR call: balance Received call for balance for account 10168614 undefined 7 2 14295 78
1137658 45679 5/1/2023 10:33:24 AM 5/1/2023 10:33:39 AM IVR call: statement Received call for statement for account 10006609 sent message: 41103 8 2 4945 79
1137652 45678 5/1/2023 10:29:21 AM 5/1/2023 10:29:22 AM IVR call: balance Received call for balance for account 10361203 undefined 7 2 26916 78
1137628 45677 5/1/2023 10:09:53 AM 5/1/2023 10:09:54 AM IVR call: balance Received call for balance for account 10020591 undefined 7 2 4159 78
1137627 45676 5/1/2023 10:08:39 AM 5/1/2023 10:08:40 AM IVR call: balance Received call for balance for account 10020591 undefined 7 2 4159 78
1137587 45675 5/1/2023 9:33:00 AM 5/1/2023 9:33:01 AM IVR call: balance Received call for balance for account 10424370 undefined 7 2 24610 78
1137583 45674 5/1/2023 9:30:51 AM 5/1/2023 9:30:52 AM IVR call: balance Received call for balance for account 20202938 undefined 7 2 18600 78
1137565 45673 5/1/2023 9:00:58 AM 5/1/2023 9:01:19 AM IVR call: meter-reading Received call for meter-reading for account 10364887 Meter reading: [23663940] Meter type: [water] 10 2 8855 81
1137543 45672 5/1/2023 8:49:26 AM 5/1/2023 8:49:27 AM IVR call: balance Received call for balance for account 10006665 undefined 7 2 9479 78
1137535 45671 5/1/2023 8:45:58 AM 5/1/2023 8:45:59 AM IVR call: balance Received call for balance for account 10006665 undefined 7 2 9479 78
1137527 45670 5/1/2023 8:38:19 AM 5/1/2023 8:38:21 AM IVR call: balance Received call for balance for account 10013341 undefined 7 2 4594 78
1137525 45669 5/1/2023 8:37:18 AM 5/1/2023 8:37:19 AM IVR call: balance Received call for balance for account 10013341 undefined 7 2 4594 78
1137524 45668 5/1/2023 8:35:34 AM 5/1/2023 8:35:35 AM IVR call: balance Received call for balance for account 10034164 undefined 7 2 5602 78
1137483 45667 5/1/2023 8:03:28 AM 5/1/2023 8:03:55 AM IVR call: statement Received call for statement for account 10049083 sent message: 41102 8 2 31857 79
1137481 45666 5/1/2023 8:02:23 AM 5/1/2023 8:02:24 AM IVR call: balance Received call for balance for account 10049083 undefined 7 2 31857 78