Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1138565 | 45778 | 5/2/2023 9:21:52 AM | 5/2/2023 9:21:54 AM | IVR call: balance | Received call for balance for account 10443726 undefined | 7 | 2 | 32778 | 78 | ||||||||||||||||||||||||||||||||
| 1138550 | 45777 | 5/2/2023 9:20:40 AM | 5/2/2023 9:20:53 AM | IVR call: statement | Received call for statement for account 10443726 sent message: 41153 | 8 | 2 | 32778 | 79 | ||||||||||||||||||||||||||||||||
| 1138545 | 45776 | 5/2/2023 9:19:20 AM | 5/2/2023 9:19:21 AM | IVR call: balance | Received call for balance for account 20008377 undefined | 7 | 2 | 28024 | 78 | ||||||||||||||||||||||||||||||||
| 1138541 | 45775 | 5/2/2023 9:18:16 AM | 5/2/2023 9:18:17 AM | IVR call: balance | Received call for balance for account 20008377 undefined | 7 | 2 | 28024 | 78 | ||||||||||||||||||||||||||||||||
| 1138528 | 45774 | 5/2/2023 9:13:25 AM | 5/2/2023 9:13:26 AM | IVR call: balance | Received call for balance for account 10440666 undefined | 7 | 2 | 28612 | 78 | ||||||||||||||||||||||||||||||||
| 1138524 | 45773 | 5/2/2023 9:12:29 AM | 5/2/2023 9:12:41 AM | IVR call: statement | Received call for statement for account 10440666 sent message: 41152 | 8 | 2 | 28612 | 79 | ||||||||||||||||||||||||||||||||
| 45765 | 5/2/2023 9:09:59 AM | 5/2/2023 9:10:02 AM | Extremely High Water bill | Consumption of 107. Normal monthly consumption around 24. Accounts for the past year attached. | 23 | 3 | 14237 | 15 | 2 | 23 | 1 | 50 | 3348 | ||||||||||||||||||||||||||||
| 45765 | 5/2/2023 9:09:50 AM | 5/2/2023 9:09:55 AM | Extremely High Water bill | Consumption of 107. Normal monthly consumption around 24. Accounts for the past year attached. | 23 | 3 | 14237 | 15 | 2 | 23 | 1 | 50 | 3348 | ||||||||||||||||||||||||||||
| 1138520 | 45772 | 5/2/2023 9:08:32 AM | 5/2/2023 9:08:33 AM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | ||||||||||||||||||||||||||||||||
| 45769 | 5/2/2023 9:07:31 AM | 5/2/2023 9:08:05 AM | 6 Months polic y | 6 Months Policy adjustment from 2022.05.08-2023.03.08 | 23 | 3 | 32777 | 144 | 15 | 3 | 23 | 1 | 101 | 778 | 778 | ||||||||||||||||||||||||||
| 1138514 | 45771 | 5/2/2023 9:07:23 AM | 5/2/2023 9:07:24 AM | IVR call: balance | Received call for balance for account 10389764 undefined | 7 | 2 | 3872 | 78 | ||||||||||||||||||||||||||||||||
| 1138509 | 5/2/2023 9:06:25 AM | 5/2/2023 9:06:26 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1138503 | 45770 | 5/2/2023 9:05:36 AM | 5/2/2023 9:05:37 AM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | ||||||||||||||||||||||||||||||||
| 1138502 | 45768 | 5/2/2023 9:03:31 AM | 5/2/2023 9:03:54 AM | IVR call: statement | Received call for statement for account 10025724 sent message: 41141 | 8 | 2 | 6525 | 79 | ||||||||||||||||||||||||||||||||
| 45764 | 5/2/2023 9:02:32 AM | 5/2/2023 9:02:33 AM | WATER QUERY | Staff has a water bill of R 6 360.42 including vat in February, there was no leak in her house. | 6 | 3 | 32775 | 120 | 17 | 3 | 23 | 1 | 111 | 218 | |||||||||||||||||||||||||||
| 1138493 | 45767 | 5/2/2023 9:01:05 AM | 5/2/2023 9:01:06 AM | IVR call: balance | Received call for balance for account 10025724 undefined | 7 | 2 | 6525 | 78 | ||||||||||||||||||||||||||||||||
| 1138489 | 45766 | 5/2/2023 8:59:42 AM | 5/2/2023 8:59:44 AM | IVR call: balance | Received call for balance for account 10025724 undefined | 7 | 2 | 6525 | 78 | ||||||||||||||||||||||||||||||||
| 1138460 | 45763 | 5/2/2023 8:47:35 AM | 5/2/2023 8:47:58 AM | IVR call: statement | Received call for statement for account 10396353 sent message: 41139 | 8 | 2 | 13495 | 79 | ||||||||||||||||||||||||||||||||
| 45762 | 5/2/2023 8:38:11 AM | 5/2/2023 8:38:33 AM | WATER LEAK | WATER LEAK QUERY, AFFIDAVIT SUBMITTED | 23 | 3 | 32773 | 210 | 17 | 3 | 23 | 1 | 96 | 1516 | 1516 | ||||||||||||||||||||||||||
| 1138439 | 45761 | 5/2/2023 8:36:11 AM | 5/2/2023 8:36:13 AM | IVR call: balance | Received call for balance for account 10282431 undefined | 7 | 2 | 5807 | 78 |