Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1139097 | 45852 | 5/2/2023 12:47:41 PM | 5/2/2023 12:47:57 PM | IVR call: statement | Received call for statement for account 10130740 sent message: 41197 | 8 | 2 | 26888 | 79 | ||||||||||||||||||||||||||||||||
| 1139089 | 45851 | 5/2/2023 12:42:43 PM | 5/2/2023 12:42:44 PM | IVR call: balance | Received call for balance for account 10361571 undefined | 7 | 2 | 10107 | 78 | ||||||||||||||||||||||||||||||||
| 1139087 | 45850 | 5/2/2023 12:42:42 PM | 5/2/2023 12:42:43 PM | IVR call: balance | Received call for balance for account 10386666 undefined | 7 | 2 | 29987 | 78 | ||||||||||||||||||||||||||||||||
| 45848 | 5/2/2023 12:40:25 PM | 5/2/2023 12:50:11 PM | water | <div><u><i>High Water Consumption</i></u></div><div><u><i>QRC-Response ,2023/05/02</i></u></div>Consumption is monitored for 03 months readings after the date of repairs to determine an average usage and will be adjusted in the fourth month once the consumption has dropped.<div>The monitoring process will start from the Feb 2023 readings, the third reading will therefore only be processed at the end of May 2023 and the leak rebate will be attended to in June 2023.</div> | 30 | 3 | 32800 | 132 | 2 | 1 | 96 | 230 | 230 | ||||||||||||||||||||||||||||
| 1139080 | 5/2/2023 12:40:21 PM | 5/2/2023 12:40:22 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1139079 | 45849 | 5/2/2023 12:38:47 PM | 5/2/2023 12:38:48 PM | IVR call: balance | Received call for balance for account 10361571 undefined | 7 | 2 | 10107 | 78 | ||||||||||||||||||||||||||||||||
| 23987 | 5/2/2023 12:38:14 PM | 5/2/2023 12:38:17 PM | water | consumers water is still charging on previous owner | 6 | 3 | 24771 | 167 | 4 | 2 | 23 | 1 | 113 | 893 | |||||||||||||||||||||||||||
| 23286 | 5/2/2023 12:37:18 PM | 5/2/2023 12:37:21 PM | Incorrect Billing | Dispute against sub total bought forward. Please see attached billing for April. | 23 | 3 | 32798 | 5 | 2 | 23 | 8 | 50 | 2045 | ||||||||||||||||||||||||||||
| 1139077 | 45847 | 5/2/2023 12:37:07 PM | 5/2/2023 12:37:08 PM | IVR call: balance | Received call for balance for account 20342903 undefined | 7 | 2 | 32213 | 78 | ||||||||||||||||||||||||||||||||
| 1139073 | 45846 | 5/2/2023 12:36:08 PM | 5/2/2023 12:36:27 PM | IVR call: statement | Received call for statement for account 10018266 sent message: 41191 | 8 | 2 | 31656 | 79 | ||||||||||||||||||||||||||||||||
| 1139068 | 5/2/2023 12:34:08 PM | 5/2/2023 12:34:09 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 45844 | 5/2/2023 12:30:09 PM | 5/2/2023 12:30:12 PM | no water readings taken for a while,interm water readings | No water readings taken for a while,interm water readings. | 6 | 3 | 32799 | 21 | 17 | 3 | 23 | 1 | 112 | 21 | |||||||||||||||||||||||||||
| 1139057 | 45845 | 5/2/2023 12:29:24 PM | 5/2/2023 12:29:25 PM | IVR call: balance | Received call for balance for account 10402710 undefined | 7 | 2 | 20916 | 78 | ||||||||||||||||||||||||||||||||
| 1139056 | 45843 | 5/2/2023 12:28:23 PM | 5/2/2023 12:28:24 PM | IVR call: balance | Received call for balance for account 10054771 undefined | 7 | 2 | 20915 | 78 | ||||||||||||||||||||||||||||||||
| 1139050 | 45842 | 5/2/2023 12:24:34 PM | 5/2/2023 12:24:36 PM | IVR call: balance | Received call for balance for account 10036229 undefined | 7 | 2 | 4714 | 78 | ||||||||||||||||||||||||||||||||
| 45841 | 5/2/2023 12:21:25 PM | 5/2/2023 12:21:27 PM | water | please apply six months policy meter 212073576. | 6 | 3 | 32797 | 112 | 15 | 2 | 23 | 1 | 101 | 203 | |||||||||||||||||||||||||||
| 1139026 | 45840 | 5/2/2023 12:11:51 PM | 5/2/2023 12:12:12 PM | IVR call: statement | Received call for statement for account 10399226 sent message: 41186 | 8 | 2 | 15166 | 79 | ||||||||||||||||||||||||||||||||
| 1139021 | 45839 | 5/2/2023 12:06:38 PM | 5/2/2023 12:06:39 PM | IVR call: balance | Received call for balance for account 10073470 undefined | 7 | 2 | 11435 | 78 | ||||||||||||||||||||||||||||||||
| 1139019 | 45838 | 5/2/2023 12:03:47 PM | 5/2/2023 12:03:47 PM | IVR call:? | Received call for ? for account 10440604 | 32796 | |||||||||||||||||||||||||||||||||||
| 1139018 | 45837 | 5/2/2023 12:03:04 PM | 5/2/2023 12:03:06 PM | IVR call: balance | Received call for balance for account 10393439 undefined | 7 | 2 | 24542 | 78 |