Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1139356 | 45873 | 5/2/2023 2:44:52 PM | 5/2/2023 2:44:53 PM | IVR call: balance | Received call for balance for account 10287370 undefined | 7 | 2 | 29683 | 78 | ||||||||||||||||||||||||||||||||
| 1139311 | 45872 | 5/2/2023 2:19:18 PM | 5/2/2023 2:19:19 PM | IVR call: balance | Received call for balance for account 10038320 undefined | 7 | 2 | 7167 | 78 | ||||||||||||||||||||||||||||||||
| 1139309 | 45871 | 5/2/2023 2:18:49 PM | 5/2/2023 2:18:50 PM | IVR call: balance | Received call for balance for account 10401614 undefined | 7 | 2 | 32808 | 78 | ||||||||||||||||||||||||||||||||
| 1139307 | 45870 | 5/2/2023 2:14:48 PM | 5/2/2023 2:14:49 PM | IVR call: balance | Received call for balance for account 10355873 undefined | 7 | 2 | 17566 | 78 | ||||||||||||||||||||||||||||||||
| 1139305 | 45869 | 5/2/2023 2:13:55 PM | 5/2/2023 2:13:56 PM | IVR call: balance | Received call for balance for account 10050595 undefined | 7 | 2 | 8322 | 78 | ||||||||||||||||||||||||||||||||
| 1139274 | 45867 | 5/2/2023 1:56:53 PM | 5/2/2023 1:56:54 PM | IVR call: balance | Received call for balance for account 10392818 undefined | 7 | 2 | 28635 | 78 | ||||||||||||||||||||||||||||||||
| 1139262 | 45866 | 5/2/2023 1:53:33 PM | 5/2/2023 1:53:34 PM | IVR call: balance | Received call for balance for account 10287574 undefined | 7 | 2 | 5382 | 78 | ||||||||||||||||||||||||||||||||
| 1139255 | 45865 | 5/2/2023 1:50:38 PM | 5/2/2023 1:50:39 PM | IVR call: balance | Received call for balance for account 10097427 undefined | 7 | 2 | 32787 | 78 | ||||||||||||||||||||||||||||||||
| 1139241 | 45864 | 5/2/2023 1:48:38 PM | 5/2/2023 1:48:57 PM | IVR call: statement | Received call for statement for account 10280395 sent message: 41212 | 8 | 2 | 28923 | 79 | ||||||||||||||||||||||||||||||||
| 1139238 | 45863 | 5/2/2023 1:47:35 PM | 5/2/2023 1:47:36 PM | IVR call: balance | Received call for balance for account 10280395 undefined | 7 | 2 | 28923 | 78 | ||||||||||||||||||||||||||||||||
| 1139195 | 45862 | 5/2/2023 1:33:46 PM | 5/2/2023 1:34:16 PM | IVR call: statement | Received call for statement for account 20016032 sent message: 41211 | 8 | 2 | 5435 | 79 | ||||||||||||||||||||||||||||||||
| 1139194 | 45861 | 5/2/2023 1:31:33 PM | 5/2/2023 1:31:35 PM | IVR call: balance | Received call for balance for account 10020751 undefined | 7 | 2 | 25987 | 78 | ||||||||||||||||||||||||||||||||
| 40451 | 5/2/2023 1:23:29 PM | 5/2/2023 1:23:32 PM | incorrect meter | an incorrect water meter is used to charge this account. | 6 | 3 | 6039 | 112 | 17 | 2 | 23 | 1 | 112 | 203 | |||||||||||||||||||||||||||
| 23286 | 5/2/2023 1:22:13 PM | 5/2/2023 1:22:16 PM | Incorrect Billing | Incorrect Billing and Reading | 23 | 3 | 32798 | 17 | 2 | 23 | 1 | 111 | 2045 | ||||||||||||||||||||||||||||
| 45857 | 5/2/2023 1:21:08 PM | 5/2/2023 1:21:12 PM | high water billing for April 2023 | High water billing for April 2023 | 6 | 3 | 32804 | 21 | 17 | 4 | 23 | 1 | 111 | 21 | |||||||||||||||||||||||||||
| 1139173 | 45858 | 5/2/2023 1:20:01 PM | 5/2/2023 1:20:32 PM | IVR call: statement | Received call for statement for account 20016032 sent message: 41202 | 8 | 2 | 5435 | 79 | ||||||||||||||||||||||||||||||||
| 1139153 | 45856 | 5/2/2023 1:15:44 PM | 5/2/2023 1:15:45 PM | IVR call:? | Received call for ? for account 10275421 | 30917 | |||||||||||||||||||||||||||||||||||
| 45855 | 5/2/2023 1:11:17 PM | 5/2/2023 1:11:20 PM | consumer not happy with credit given,on water query ref 61030 | Consumer not happy with credit given,prev ref 61030..please investigate. | 6 | 3 | 32802 | 21 | 17 | 2 | 23 | 1 | 112 | 21 | |||||||||||||||||||||||||||
| 45853 | 5/2/2023 1:01:21 PM | 5/2/2023 1:01:24 PM | water query | consumer had a burst geyser and a burst pipe inside their yard which was fixed by the insurance, they also had a meter that was leaking for a couple of months they will email me the respective documentation to substantiate their burst for me to attach to their query. | 30 | 3 | 32801 | 23 | 2 | 1 | 96 | 23 | |||||||||||||||||||||||||||||
| 1139124 | 45854 | 5/2/2023 1:01:20 PM | 5/2/2023 1:01:22 PM | IVR call: balance | Received call for balance for account 10087126 undefined | 7 | 2 | 27396 | 78 |