Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1139605 | 45891 | 5/2/2023 6:55:53 PM | 5/2/2023 6:56:12 PM | IVR call: meter-reading | Received call for meter-reading for account 10420047 Meter reading: [448] Meter type: [water] | 10 | 2 | 7528 | 81 | ||||||||||||||||||||||||||||||||
| 1139563 | 45890 | 5/2/2023 5:41:19 PM | 5/2/2023 5:41:43 PM | IVR call: statement | Received call for statement for account 10249290 sent message: 41224 | 8 | 2 | 6173 | 79 | ||||||||||||||||||||||||||||||||
| 1139562 | 45889 | 5/2/2023 5:40:14 PM | 5/2/2023 5:40:37 PM | IVR call: statement | Received call for statement for account 10249290 sent message: 41223 | 8 | 2 | 6173 | 79 | ||||||||||||||||||||||||||||||||
| 1139561 | 45888 | 5/2/2023 5:39:29 PM | 5/2/2023 5:39:31 PM | IVR call: balance | Received call for balance for account 10249290 undefined | 7 | 2 | 6173 | 78 | ||||||||||||||||||||||||||||||||
| 1139552 | 45887 | 5/2/2023 5:32:31 PM | 5/2/2023 5:32:32 PM | IVR call: balance | Received call for balance for account 10008140 undefined | 7 | 2 | 28805 | 78 | ||||||||||||||||||||||||||||||||
| 1139537 | 45886 | 5/2/2023 5:12:28 PM | 5/2/2023 5:12:29 PM | IVR call: balance | Received call for balance for account 10028226 undefined | 7 | 2 | 10319 | 78 | ||||||||||||||||||||||||||||||||
| 1139520 | 45885 | 5/2/2023 4:49:53 PM | 5/2/2023 4:49:54 PM | IVR call: balance | Received call for balance for account 10168614 undefined | 7 | 2 | 14295 | 78 | ||||||||||||||||||||||||||||||||
| 1139513 | 45884 | 5/2/2023 4:48:02 PM | 5/2/2023 4:48:03 PM | IVR call: balance | Received call for balance for account 10177734 undefined | 7 | 2 | 30638 | 78 | ||||||||||||||||||||||||||||||||
| 1139510 | 45883 | 5/2/2023 4:47:15 PM | 5/2/2023 4:47:16 PM | IVR call: balance | Received call for balance for account 10011122 undefined | 7 | 2 | 30632 | 78 | ||||||||||||||||||||||||||||||||
| 1139509 | 45882 | 5/2/2023 4:46:24 PM | 5/2/2023 4:46:25 PM | IVR call: balance | Received call for balance for account 10011122 undefined | 7 | 2 | 30632 | 78 | ||||||||||||||||||||||||||||||||
| 43847 | 5/2/2023 3:48:31 PM | 5/2/2023 3:48:34 PM | Water Billing Discrepancies | Good day We wish to make another enquiry regarding our water bill for the amount of R2059. 93 (R16312. 16 for March Enquiry Ref #100493)and Sewerage of R509. 09 for the month of April. This is rather questionable as the property has had no occupancy for the year 2023. Furthermore, we have commissioned help to dig along the water pipe lines inside the property and have noted no visible leaks. We have attached a picture of the current readings whereby the meter continues to run. Kindly advise on the matter Regards Maqondwana Family - Wilson Family | 23 | 3 | 4930 | 17 | 2 | 23 | 1 | 96 | 3295 | ||||||||||||||||||||||||||||
| 1139409 | 45881 | 5/2/2023 3:25:44 PM | 5/2/2023 3:25:45 PM | IVR call: balance | Received call for balance for account 10318926 undefined | 7 | 2 | 32810 | 78 | ||||||||||||||||||||||||||||||||
| 1139408 | 45880 | 5/2/2023 3:24:52 PM | 5/2/2023 3:24:53 PM | IVR call: balance | Received call for balance for account 10318926 undefined | 7 | 2 | 32810 | 78 | ||||||||||||||||||||||||||||||||
| 1139407 | 45879 | 5/2/2023 3:24:02 PM | 5/2/2023 3:24:03 PM | IVR call: balance | Received call for balance for account 10318926 undefined | 7 | 2 | 32810 | 78 | ||||||||||||||||||||||||||||||||
| 1139406 | 45878 | 5/2/2023 3:23:30 PM | 5/2/2023 3:23:31 PM | IVR call: balance | Received call for balance for account 10318926 undefined | 7 | 2 | 32810 | 78 | ||||||||||||||||||||||||||||||||
| 1139405 | 45877 | 5/2/2023 3:22:48 PM | 5/2/2023 3:22:49 PM | IVR call: balance | Received call for balance for account 10318926 undefined | 7 | 2 | 32810 | 78 | ||||||||||||||||||||||||||||||||
| 1139404 | 45876 | 5/2/2023 3:22:07 PM | 5/2/2023 3:22:08 PM | IVR call: balance | Received call for balance for account 10318926 undefined | 7 | 2 | 32810 | 78 | ||||||||||||||||||||||||||||||||
| 25822 | 5/2/2023 3:10:46 PM | 5/2/2023 3:10:50 PM | Incorrect Billing for water | Today’s water meter reading is 02443.007 The billing is still not fixed. Please attend to this matter. | 23 | 3 | 26735 | 5 | 2 | 23 | 8 | 50 | 2472 | ||||||||||||||||||||||||||||
| 45875 | 5/2/2023 3:09:17 PM | 5/2/2023 3:09:21 PM | Water Query | High consumption for the month of April please correct the account. | 6 | 3 | 32809 | 9 | 15 | 2 | 23 | 1 | 50 | 9 | |||||||||||||||||||||||||||
| 1139367 | 45874 | 5/2/2023 2:55:11 PM | 5/2/2023 2:55:12 PM | IVR call: balance | Received call for balance for account 10160389 undefined | 7 | 2 | 5936 | 78 |