Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1140302 | 45951 | 5/3/2023 10:23:33 AM | 5/3/2023 10:23:35 AM | IVR call: balance | Received call for balance for account 10439121 undefined | 7 | 2 | 31785 | 78 | ||||||||||||||||||||||||||||||||
| 1140299 | 45950 | 5/3/2023 10:21:24 AM | 5/3/2023 10:21:44 AM | IVR call: statement | Received call for statement for account 10442147 sent message: 41266 | 8 | 2 | 32828 | 79 | ||||||||||||||||||||||||||||||||
| 1140298 | 45949 | 5/3/2023 10:20:57 AM | 5/3/2023 10:20:58 AM | IVR call: balance | Received call for balance for account 10281512 undefined | 7 | 2 | 1171 | 78 | ||||||||||||||||||||||||||||||||
| 1140295 | 45948 | 5/3/2023 10:19:40 AM | 5/3/2023 10:19:41 AM | IVR call: balance | Received call for balance for account 10442147 undefined | 7 | 2 | 32828 | 78 | ||||||||||||||||||||||||||||||||
| 1140293 | 45947 | 5/3/2023 10:18:07 AM | 5/3/2023 10:18:08 AM | IVR call: balance | Received call for balance for account 10376297 undefined | 7 | 2 | 27103 | 78 | ||||||||||||||||||||||||||||||||
| 1140290 | 45946 | 5/3/2023 10:17:12 AM | 5/3/2023 10:17:14 AM | IVR call: balance | Received call for balance for account 10376297 undefined | 7 | 2 | 27103 | 78 | ||||||||||||||||||||||||||||||||
| 1140250 | 45945 | 5/3/2023 10:07:07 AM | 5/3/2023 10:07:09 AM | IVR call: balance | Received call for balance for account 10013773 undefined | 7 | 2 | 32342 | 78 | ||||||||||||||||||||||||||||||||
| 1140244 | 45944 | 5/3/2023 10:06:13 AM | 5/3/2023 10:06:14 AM | IVR call: balance | Received call for balance for account 10389651 undefined | 7 | 2 | 11264 | 78 | ||||||||||||||||||||||||||||||||
| 1140243 | 45943 | 5/3/2023 10:04:48 AM | 5/3/2023 10:04:49 AM | IVR call: balance | Received call for balance for account 10411805 undefined | 7 | 2 | 15161 | 78 | ||||||||||||||||||||||||||||||||
| 45939 | 5/3/2023 9:44:19 AM | 5/3/2023 9:44:20 AM | Over Charge on Pans | From 25-11-2021 - there was an additional PAN added to our account erroneously by the Municipality. There are ONLY 4 pans. There has now been an over charge of pans from 25-11-2021 to date. Please rectify and credit the over charge. I am available for a physical audit at any stage. | 23 | 3 | 14669 | 5 | 2 | 23 | 93 | 56 | 3354 | ||||||||||||||||||||||||||||
| 1140187 | 45938 | 5/3/2023 9:35:47 AM | 5/3/2023 9:36:06 AM | IVR call: statement | Received call for statement for account 10020604 sent message: 41264 | 8 | 2 | 5212 | 79 | ||||||||||||||||||||||||||||||||
| 24716 | 5/3/2023 9:33:42 AM | 5/3/2023 9:33:44 AM | Water billing | Staff was billed R30 000 for water in October 2020, he never had any leaks.<div><br></div><div>Please assist.</div> | 6 | 3 | 26330 | 120 | 17 | 2 | 23 | 1 | 111 | 218 | |||||||||||||||||||||||||||
| 1140176 | 45937 | 5/3/2023 9:28:06 AM | 5/3/2023 9:28:07 AM | IVR call: balance | Received call for balance for account 10013341 undefined | 7 | 2 | 4594 | 78 | ||||||||||||||||||||||||||||||||
| 1140172 | 45936 | 5/3/2023 9:27:00 AM | 5/3/2023 9:27:01 AM | IVR call: balance | Received call for balance for account 10239740 undefined | 7 | 2 | 6868 | 78 | ||||||||||||||||||||||||||||||||
| 1140167 | 45935 | 5/3/2023 9:23:05 AM | 5/3/2023 9:23:06 AM | IVR call: balance | Received call for balance for account 10037946 undefined | 7 | 2 | 5421 | 78 | ||||||||||||||||||||||||||||||||
| 1140121 | 45934 | 5/3/2023 9:12:35 AM | 5/3/2023 9:13:27 AM | IVR call: statement | Received call for statement for account 10115080 sent message: 41261 | 8 | 2 | 32822 | 79 | ||||||||||||||||||||||||||||||||
| 1140122 | 45933 | 5/3/2023 9:12:02 AM | 5/3/2023 9:12:03 AM | IVR call: balance | Received call for balance for account 10067418 undefined | 7 | 2 | 5294 | 78 | ||||||||||||||||||||||||||||||||
| 1140102 | 45932 | 5/3/2023 9:07:43 AM | 5/3/2023 9:08:09 AM | IVR call: meter-reading | Received call for meter-reading for account 10360209 Meter reading: [1304] Meter type: [water] | 10 | 2 | 940 | 81 | ||||||||||||||||||||||||||||||||
| 15880 | 5/3/2023 8:52:38 AM | 5/3/2023 8:52:41 AM | Bcmm 2023/04/22 account | No reading taken. Interim reading charged. Reading should be 2023/02/01 1283. 2023/03/01 1290 Water used 7 Please credit the overcharged amount thank you. | 23 | 3 | 15136 | 17 | 2 | 23 | 1 | 111 | 552 | ||||||||||||||||||||||||||||
| 1140064 | 45931 | 5/3/2023 8:51:14 AM | 5/3/2023 8:51:15 AM | IVR call: balance | Received call for balance for account 10004112 undefined | 7 | 2 | 8685 | 78 |