Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1140479 | 45969 | 5/3/2023 12:31:24 PM | 5/3/2023 12:31:25 PM | IVR call: balance | Received call for balance for account 10349504 undefined | 7 | 2 | 12802 | 78 | ||||||||||||||||||||||||||||||||
| 1140462 | 45968 | 5/3/2023 12:23:59 PM | 5/3/2023 12:24:01 PM | IVR call: balance | Received call for balance for account 10422803 undefined | 7 | 2 | 31653 | 78 | ||||||||||||||||||||||||||||||||
| 1140457 | 45967 | 5/3/2023 12:22:35 PM | 5/3/2023 12:22:51 PM | IVR call: statement | Received call for statement for account 10022298 sent message: 41289 | 8 | 2 | 4951 | 79 | ||||||||||||||||||||||||||||||||
| 45965 | 5/3/2023 12:03:56 PM | 5/3/2023 12:03:59 PM | water Query | high water consumption. incorrect reading, correct reading taken by the consumer is 0267722. | 23 | 3 | 32833 | 142 | 17 | 2 | 23 | 1 | 111 | 756 | |||||||||||||||||||||||||||
| 1140446 | 45966 | 5/3/2023 12:02:35 PM | 5/3/2023 12:02:36 PM | IVR call: balance | Received call for balance for account 10390189 undefined | 7 | 2 | 25458 | 78 | ||||||||||||||||||||||||||||||||
| 1140410 | 45964 | 5/3/2023 11:44:44 AM | 5/3/2023 11:45:00 AM | IVR call: statement | Received call for statement for account 10439940 sent message: 41285 | 8 | 2 | 28037 | 79 | ||||||||||||||||||||||||||||||||
| 45963 | 5/3/2023 11:40:24 AM | 5/3/2023 11:40:57 AM | LEAK | Water meter 569439 leaking <div><br></div><div>QRC RESPONSE 2023.05.03</div><div>W/W Ref 785388 Replace new meter 21A034565 ,tails and washers on 2022.09.12 </div><div>water meter 569439 last reading 3628 but on solar in 2022.11.15 was 4969</div> | 30 | 3 | 32832 | 4 | 4 | 1 | 96 | 145889 | 4 | ||||||||||||||||||||||||||||
| 1140390 | 45962 | 5/3/2023 11:26:30 AM | 5/3/2023 11:26:31 AM | IVR call: balance | Received call for balance for account 10173094 undefined | 7 | 2 | 18604 | 78 | ||||||||||||||||||||||||||||||||
| 1140388 | 45961 | 5/3/2023 11:24:42 AM | 5/3/2023 11:24:43 AM | IVR call: balance | Received call for balance for account 10427375 undefined | 7 | 2 | 6813 | 78 | ||||||||||||||||||||||||||||||||
| 1140378 | 45960 | 5/3/2023 11:13:10 AM | 5/3/2023 11:13:26 AM | IVR call: statement | Received call for statement for account 10435358 sent message: 41282 | 8 | 2 | 13468 | 79 | ||||||||||||||||||||||||||||||||
| 1140373 | 45959 | 5/3/2023 11:10:38 AM | 5/3/2023 11:10:39 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 45940 | 5/3/2023 11:10:17 AM | 5/3/2023 11:10:58 AM | WATER QUERY | WATER METER IS LEAKING MAKE HUGE WATER CHARGE AND REPORTED TO WATER WORKS. <div><br></div> | 23 | 3 | 32824 | 223 | 17 | 2 | 23 | 1 | 96 | 1968 | 1968 | ||||||||||||||||||||||||||
| 1140368 | 45958 | 5/3/2023 11:07:00 AM | 5/3/2023 11:07:26 AM | IVR call: statement | Received call for statement for account 10383458 sent message: 41280 | 8 | 2 | 7647 | 79 | ||||||||||||||||||||||||||||||||
| 1140367 | 45957 | 5/3/2023 11:02:49 AM | 5/3/2023 11:03:08 AM | IVR call: statement | Received call for statement for account 10415781 sent message: 41279 | 8 | 2 | 25769 | 79 | ||||||||||||||||||||||||||||||||
| 1140364 | 45956 | 5/3/2023 11:01:57 AM | 5/3/2023 11:02:11 AM | IVR call: statement | Received call for statement for account 10175553 sent message: 41278 | 8 | 2 | 14411 | 79 | ||||||||||||||||||||||||||||||||
| 1140363 | 45955 | 5/3/2023 11:01:05 AM | 5/3/2023 11:01:06 AM | IVR call: balance | Received call for balance for account 10415781 undefined | 7 | 2 | 25769 | 78 | ||||||||||||||||||||||||||||||||
| 11948 | 5/3/2023 10:54:33 AM | 5/3/2023 10:54:36 AM | 10363885 | Leak at property. Plumbers report attached. | 23 | 3 | 10880 | 17 | 2 | 23 | 1 | 96 | 305 | ||||||||||||||||||||||||||||
| 45954 | 5/3/2023 10:46:53 AM | 5/3/2023 10:46:56 AM | water | water works report submitted | 6 | 3 | 32831 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | |||||||||||||||||||||||||||
| 1140341 | 45953 | 5/3/2023 10:44:48 AM | 5/3/2023 10:44:50 AM | IVR call: balance | Received call for balance for account 10367219 undefined | 7 | 2 | 32830 | 78 | ||||||||||||||||||||||||||||||||
| 45952 | 5/3/2023 10:28:30 AM | 5/3/2023 10:28:33 AM | WATER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 202108250AND 20230128 | 6 | 3 | 32829 | 114 | 15 | 2 | 23 | 1 | 101 | 201 |