Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1145171 | 46369 | 5/8/2023 12:41:37 PM | 5/8/2023 12:41:55 PM | IVR call: statement | Received call for statement for account 10255604 sent message: 41509 | 8 | 2 | 32142 | 79 | ||||||||||||||||||||||||||||||||
| 1145170 | 46368 | 5/8/2023 12:41:23 PM | 5/8/2023 12:44:07 PM | IVR call: statement | Received call for statement for account 10429534 sent message: 41510 | 8 | 2 | 7468 | 79 | ||||||||||||||||||||||||||||||||
| 1145163 | 46367 | 5/8/2023 12:34:27 PM | 5/8/2023 12:35:40 PM | IVR call: statement | Received call for statement for account 10241348 sent message: 41508 | 8 | 2 | 32932 | 79 | ||||||||||||||||||||||||||||||||
| 1145161 | 46366 | 5/8/2023 12:32:49 PM | 5/8/2023 12:32:50 PM | IVR call: balance | Received call for balance for account 10111516 undefined | 7 | 2 | 9872 | 78 | ||||||||||||||||||||||||||||||||
| 46364 | 5/8/2023 12:23:55 PM | 5/8/2023 12:24:12 PM | water query | high consumption reported 2022/04/26 reading 1128 consumption 73 | 30 | 3 | 32931 | 84 | 4 | 1 | 101 | 192 | 192 | ||||||||||||||||||||||||||||
| 1145142 | 46365 | 5/8/2023 12:23:22 PM | 5/8/2023 12:23:47 PM | IVR call: statement | Received call for statement for account 10429534 sent message: 41504 | 8 | 2 | 7468 | 79 | ||||||||||||||||||||||||||||||||
| 1145130 | 46363 | 5/8/2023 12:15:05 PM | 5/8/2023 12:15:06 PM | IVR call: balance | Received call for balance for account 10294192 undefined | 7 | 2 | 32929 | 78 | ||||||||||||||||||||||||||||||||
| 1145101 | 46362 | 5/8/2023 11:52:38 AM | 5/8/2023 11:52:40 AM | IVR call: balance | Received call for balance for account 10005849 undefined | 7 | 2 | 5230 | 78 | ||||||||||||||||||||||||||||||||
| 1145089 | 46361 | 5/8/2023 11:47:34 AM | 5/8/2023 11:47:35 AM | IVR call: balance | Received call for balance for account 10393597 undefined | 7 | 2 | 4837 | 78 | ||||||||||||||||||||||||||||||||
| 1145077 | 46360 | 5/8/2023 11:39:46 AM | 5/8/2023 11:39:47 AM | IVR call: balance | Received call for balance for account 10169247 undefined | 7 | 2 | 4706 | 78 | ||||||||||||||||||||||||||||||||
| 1145065 | 46359 | 5/8/2023 11:35:43 AM | 5/8/2023 11:35:45 AM | IVR call: balance | Received call for balance for account 10277784 undefined | 7 | 2 | 30120 | 78 | ||||||||||||||||||||||||||||||||
| 1145043 | 46358 | 5/8/2023 11:20:11 AM | 5/8/2023 11:20:12 AM | IVR call: balance | Received call for balance for account 10443444 undefined | 7 | 2 | 32928 | 78 | ||||||||||||||||||||||||||||||||
| 1145040 | 46357 | 5/8/2023 11:19:43 AM | 5/8/2023 11:19:44 AM | IVR call: balance | Received call for balance for account 10361773 undefined | 7 | 2 | 32927 | 78 | ||||||||||||||||||||||||||||||||
| 1145020 | 46356 | 5/8/2023 11:08:42 AM | 5/8/2023 11:08:43 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 1145014 | 46355 | 5/8/2023 11:02:18 AM | 5/8/2023 11:02:33 AM | IVR call: statement | Received call for statement for account 10356684 sent message: 41503 | 8 | 2 | 4658 | 79 | ||||||||||||||||||||||||||||||||
| 1145008 | 46354 | 5/8/2023 11:00:43 AM | 5/8/2023 11:00:44 AM | IVR call: balance | Received call for balance for account 10356684 undefined | 7 | 2 | 4658 | 78 | ||||||||||||||||||||||||||||||||
| 1145000 | 46353 | 5/8/2023 10:55:49 AM | 5/8/2023 10:55:51 AM | IVR call: balance | Received call for balance for account 10036014 undefined | 7 | 2 | 3918 | 78 | ||||||||||||||||||||||||||||||||
| 46352 | 5/8/2023 10:55:45 AM | 5/8/2023 10:55:46 AM | LATE TERMINATION | LATE TERMINATION CHANGE TO PREPAID. METER NO.04288973292. | 6 | 3 | 32926 | 114 | 5 | 2 | 23 | 2 | 103 | 201 | |||||||||||||||||||||||||||
| 46351 | 5/8/2023 10:47:24 AM | 5/24/2023 9:33:52 AM | WATER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 20230423<div><u><b>QRC RESPONSE,2023/05/24</b></u></div><div>Six months policy done for period 2023/04.</div><div>Water has been adjusted in terms of the Six months policy ,Water adjustment are inclusive of Vat and Interest reversal.</div><b>Journal Number</b>: [687381]submitted for review and authorization | 24 | 3 | 32925 | 114 | 15 | 2 | 23 | 1 | 101 | 146510 | 201 | 230 | |||||||||||||||||||||||||
| 1144929 | 46350 | 5/8/2023 10:34:01 AM | 5/8/2023 10:34:02 AM | IVR call: balance | Received call for balance for account 10170509 undefined | 7 | 2 | 26195 | 78 |