Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1146020 | 46428 | 5/9/2023 8:23:13 AM | 5/9/2023 8:23:29 AM | IVR call: statement | Received call for statement for account 10418719 sent message: 41540 | 8 | 2 | 27526 | 79 | ||||||||||||||||||||||||||||||||
| 1145995 | 46427 | 5/9/2023 8:01:05 AM | 5/9/2023 8:01:06 AM | IVR call: balance | Received call for balance for account 10005819 undefined | 7 | 2 | 6730 | 78 | ||||||||||||||||||||||||||||||||
| 1145988 | 46426 | 5/9/2023 7:55:53 AM | 5/9/2023 7:55:54 AM | IVR call: balance | Received call for balance for account 10405340 undefined | 7 | 2 | 32947 | 78 | ||||||||||||||||||||||||||||||||
| 1145987 | 46425 | 5/9/2023 7:54:45 AM | 5/9/2023 7:54:46 AM | IVR call: balance | Received call for balance for account 10405340 undefined | 7 | 2 | 32947 | 78 | ||||||||||||||||||||||||||||||||
| 46424 | 5/9/2023 7:54:18 AM | 5/9/2023 7:54:22 AM | Water Query | High consumption for the month of April, please correct the account | 6 | 3 | 32946 | 9 | 15 | 2 | 23 | 1 | 50 | 9 | |||||||||||||||||||||||||||
| 46423 | 5/9/2023 7:45:13 AM | 5/9/2023 7:45:36 AM | 6 Months Policy | 6 months Policy adjustment from 2020.09.02-2023.04.21 | 23 | 3 | 32945 | 144 | 15 | 3 | 23 | 1 | 101 | 778 | 778 | ||||||||||||||||||||||||||
| 1145970 | 46422 | 5/9/2023 7:40:14 AM | 5/9/2023 7:40:34 AM | IVR call: statement | Received call for statement for account 10052396 sent message: 41535 | 8 | 2 | 6830 | 79 | ||||||||||||||||||||||||||||||||
| 1145965 | 46421 | 5/9/2023 7:38:43 AM | 5/9/2023 7:38:44 AM | IVR call: balance | Received call for balance for account 10144367 undefined | 7 | 2 | 5288 | 78 | ||||||||||||||||||||||||||||||||
| 46420 | 5/9/2023 7:38:38 AM | 5/19/2023 8:13:46 AM | leak credit adjustment | QRC RESPONSE:<div>leak credit adjustment done for 201812-202302, average 20kl.</div><br/><b>Journal Number</b>: [503665]<br/><b>Journal Amount</b>: [145457.34] | 27 | 3 | 32943 | 6 | 17 | 2 | 23 | 1 | 96 | 5/19/2023 8:13:32 AM | 2 | 6 | 2 | ||||||||||||||||||||||||
| 1145961 | 46419 | 5/9/2023 7:36:41 AM | 5/9/2023 7:37:00 AM | IVR call: statement | Received call for statement for account 10045166 sent message: 41533 | 8 | 2 | 6826 | 79 | ||||||||||||||||||||||||||||||||
| 1145958 | 46418 | 5/9/2023 7:35:34 AM | 5/9/2023 7:35:35 AM | IVR call: balance | Received call for balance for account 10168677 undefined | 7 | 2 | 6513 | 78 | ||||||||||||||||||||||||||||||||
| 1145960 | 46417 | 5/9/2023 7:35:31 AM | 5/9/2023 7:35:48 AM | IVR call: statement | Received call for statement for account 10213178 sent message: 41532 | 8 | 2 | 26832 | 79 | ||||||||||||||||||||||||||||||||
| 46415 | 5/9/2023 7:32:13 AM | 5/9/2023 7:32:16 AM | WATER | VONSUMER HAS BEEN CHARGED WATER WITH READING DATES 12/2020 TO 03/2023<div>PLEASE ASSIST WITH 6 MONTHS POLICY</div> | 6 | 3 | 32941 | 167 | 15 | 2 | 23 | 1 | 101 | 893 | |||||||||||||||||||||||||||
| 1145940 | 46416 | 5/9/2023 7:30:39 AM | 5/9/2023 7:30:40 AM | IVR call: balance | Received call for balance for account 10347390 undefined | 7 | 2 | 6328 | 78 | ||||||||||||||||||||||||||||||||
| 1145937 | 46414 | 5/9/2023 7:29:47 AM | 5/9/2023 7:29:48 AM | IVR call: balance | Received call for balance for account 10347390 undefined | 7 | 2 | 6328 | 78 | ||||||||||||||||||||||||||||||||
| 1145925 | 46413 | 5/9/2023 7:25:11 AM | 5/9/2023 7:25:12 AM | IVR call: balance | Received call for balance for account 10111516 undefined | 7 | 2 | 9872 | 78 | ||||||||||||||||||||||||||||||||
| 1145903 | 46412 | 5/9/2023 7:14:43 AM | 5/9/2023 7:14:56 AM | IVR call: meter-reading | Received call for meter-reading for account 10319033 Meter reading: [1461] Meter type: [water] | 10 | 2 | 21191 | 81 | ||||||||||||||||||||||||||||||||
| 1145899 | 46411 | 5/9/2023 7:10:27 AM | 5/9/2023 7:10:28 AM | IVR call: balance | Received call for balance for account 10028264 undefined | 7 | 2 | 13691 | 78 | ||||||||||||||||||||||||||||||||
| 1145878 | 46410 | 5/9/2023 7:04:20 AM | 5/9/2023 7:04:21 AM | IVR call: balance | Received call for balance for account 10245275 undefined | 7 | 2 | 18540 | 78 | ||||||||||||||||||||||||||||||||
| 1145876 | 46409 | 5/9/2023 7:02:19 AM | 5/9/2023 7:02:20 AM | IVR call: balance | Received call for balance for account 10297520 undefined | 7 | 2 | 32940 | 78 |