Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1146668 | 46487 | 5/9/2023 2:09:49 PM | 5/9/2023 2:09:50 PM | IVR call: balance | Received call for balance for account 10152663 undefined | 7 | 2 | 6912 | 78 | ||||||||||||||||||||||||||||||||
| 1146665 | 46486 | 5/9/2023 2:08:59 PM | 5/9/2023 2:09:00 PM | IVR call: balance | Received call for balance for account 10036353 undefined | 7 | 2 | 6909 | 78 | ||||||||||||||||||||||||||||||||
| 1146636 | 46485 | 5/9/2023 1:53:48 PM | 5/9/2023 1:53:49 PM | IVR call: balance | Received call for balance for account 10351690 undefined | 7 | 2 | 22077 | 78 | ||||||||||||||||||||||||||||||||
| 1146604 | 46484 | 5/9/2023 1:44:54 PM | 5/9/2023 1:45:17 PM | IVR call: meter-reading | Received call for meter-reading for account 10431818 Meter reading: [0] Meter type: [electric] | 10 | 2 | 16426 | 81 | ||||||||||||||||||||||||||||||||
| 1146598 | 46483 | 5/9/2023 1:39:08 PM | 5/9/2023 1:39:10 PM | IVR call: balance | Received call for balance for account 10332453 undefined | 7 | 2 | 19956 | 78 | ||||||||||||||||||||||||||||||||
| 1146594 | 46482 | 5/9/2023 1:37:23 PM | 5/9/2023 1:37:24 PM | IVR call: balance | Received call for balance for account 10431818 undefined | 7 | 2 | 16426 | 78 | ||||||||||||||||||||||||||||||||
| 1146590 | 46481 | 5/9/2023 1:32:47 PM | 5/9/2023 1:32:48 PM | IVR call: balance | Received call for balance for account 10022224 undefined | 7 | 2 | 20683 | 78 | ||||||||||||||||||||||||||||||||
| 1146587 | 46480 | 5/9/2023 1:31:50 PM | 5/9/2023 1:31:51 PM | IVR call: balance | Received call for balance for account 10022224 undefined | 7 | 2 | 20683 | 78 | ||||||||||||||||||||||||||||||||
| 1146573 | 46479 | 5/9/2023 1:23:41 PM | 5/9/2023 1:23:50 PM | IVR call: meter-reading | Received call for meter-reading for account 10296031 Meter reading: [502] Meter type: [water] | 10 | 2 | 21591 | 81 | ||||||||||||||||||||||||||||||||
| 1146564 | 46478 | 5/9/2023 1:11:52 PM | 5/9/2023 1:12:00 PM | IVR call: meter-reading | Received call for meter-reading for account 10295490 Meter reading: [57] Meter type: [water] | 10 | 2 | 29713 | 81 | ||||||||||||||||||||||||||||||||
| 1146562 | 46477 | 5/9/2023 1:09:19 PM | 5/9/2023 1:09:20 PM | IVR call:? | Received call for ? for account 10176223 | 19763 | |||||||||||||||||||||||||||||||||||
| 1146525 | 46476 | 5/9/2023 12:48:27 PM | 5/9/2023 12:48:29 PM | IVR call: balance | Received call for balance for account 10415352 undefined | 7 | 2 | 32959 | 78 | ||||||||||||||||||||||||||||||||
| 1146524 | 46475 | 5/9/2023 12:46:05 PM | 5/9/2023 12:46:05 PM | IVR call:? | Received call for ? for account 10415352 | 32959 | |||||||||||||||||||||||||||||||||||
| 1146514 | 46474 | 5/9/2023 12:40:48 PM | 5/9/2023 12:40:49 PM | IVR call: balance | Received call for balance for account 10442378 undefined | 7 | 2 | 32552 | 78 | ||||||||||||||||||||||||||||||||
| 1146500 | 46473 | 5/9/2023 12:24:01 PM | 5/9/2023 12:24:14 PM | IVR call: meter-reading | Received call for meter-reading for account 10281747 Meter reading: [104] Meter type: [water] | 10 | 2 | 29712 | 81 | ||||||||||||||||||||||||||||||||
| 1146496 | 46472 | 5/9/2023 12:23:15 PM | 5/9/2023 12:23:39 PM | IVR call: statement | Received call for statement for account 10376216 sent message: 41577 | 8 | 2 | 32958 | 79 | ||||||||||||||||||||||||||||||||
| 1146497 | 46471 | 5/9/2023 12:23:07 PM | 5/9/2023 12:23:08 PM | IVR call: balance | Received call for balance for account 10151807 undefined | 7 | 2 | 25707 | 78 | ||||||||||||||||||||||||||||||||
| 1146490 | 46470 | 5/9/2023 12:17:39 PM | 5/9/2023 12:17:57 PM | IVR call: meter-reading | Received call for meter-reading for account 10261013 Meter reading: [1763] Meter type: [water] | 10 | 2 | 3551 | 81 | ||||||||||||||||||||||||||||||||
| 1146467 | 46469 | 5/9/2023 11:59:06 AM | 5/9/2023 11:59:07 AM | IVR call: balance | Received call for balance for account 10260708 undefined | 7 | 2 | 8786 | 78 | ||||||||||||||||||||||||||||||||
| 46468 | 5/9/2023 11:43:09 AM | 5/9/2023 11:43:12 AM | Two water meters charged,incorrect billing on water service. | Two water meters charged,incorrect billing on water. | 6 | 3 | 32957 | 21 | 17 | 2 | 23 | 1 | 111 | 21 |