Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1147308 | 46564 | 5/10/2023 10:15:39 AM | 5/10/2023 10:16:01 AM | IVR call: statement | Received call for statement for account 10289563 sent message: 41616 | 8 | 2 | 27441 | 79 | ||||||||||||||||||||||||||||||||
| 1147305 | 46563 | 5/10/2023 10:12:50 AM | 5/10/2023 10:12:51 AM | IVR call:? | Received call for ? for account 10052583 | 32976 | |||||||||||||||||||||||||||||||||||
| 1147302 | 46562 | 5/10/2023 10:11:56 AM | 5/10/2023 10:11:57 AM | IVR call: balance | Received call for balance for account 10411699 undefined | 7 | 2 | 4454 | 78 | ||||||||||||||||||||||||||||||||
| 1147301 | 46561 | 5/10/2023 10:11:48 AM | 5/10/2023 10:11:49 AM | IVR call:? | Received call for ? for account 10052583 | 32976 | |||||||||||||||||||||||||||||||||||
| 15923 | 5/10/2023 10:10:08 AM | 5/10/2023 10:10:09 AM | Water reading | No water reading on account only interim charged which is very low. | 23 | 3 | 32978 | 4 | 2 | 23 | 1 | 113 | 559 | ||||||||||||||||||||||||||||
| 1147299 | 46560 | 5/10/2023 10:09:42 AM | 5/10/2023 10:09:43 AM | IVR call: balance | Received call for balance for account 10205294 undefined | 7 | 2 | 12059 | 78 | ||||||||||||||||||||||||||||||||
| 1147294 | 46559 | 5/10/2023 10:04:50 AM | 5/10/2023 10:04:51 AM | IVR call: balance | Received call for balance for account 10411699 undefined | 7 | 2 | 4454 | 78 | ||||||||||||||||||||||||||||||||
| 1147291 | 46558 | 5/10/2023 10:00:40 AM | 5/10/2023 10:00:41 AM | IVR call: balance | Received call for balance for account 10017131 undefined | 7 | 2 | 32977 | 78 | ||||||||||||||||||||||||||||||||
| 1147290 | 46557 | 5/10/2023 9:58:24 AM | 5/10/2023 9:58:25 AM | IVR call: balance | Received call for balance for account 10411699 undefined | 7 | 2 | 4454 | 78 | ||||||||||||||||||||||||||||||||
| 1147288 | 46556 | 5/10/2023 9:58:00 AM | 5/10/2023 9:58:01 AM | IVR call: balance | Received call for balance for account 10052583 undefined | 7 | 2 | 32976 | 78 | ||||||||||||||||||||||||||||||||
| 1147287 | 46555 | 5/10/2023 9:56:59 AM | 5/10/2023 9:57:00 AM | IVR call: balance | Received call for balance for account 10411699 undefined | 7 | 2 | 4454 | 78 | ||||||||||||||||||||||||||||||||
| 15923 | 5/10/2023 9:50:01 AM | 5/10/2023 9:50:03 AM | Water meter does not exist | This meter number on the account does not exist. There is no meter linked to this account. The Interim charge must be removed and prior month charges to be credited. | 23 | 3 | 32410 | 17 | 2 | 23 | 1 | 112 | 559 | ||||||||||||||||||||||||||||
| 1147281 | 46554 | 5/10/2023 9:49:16 AM | 5/10/2023 9:49:32 AM | IVR call: statement | Received call for statement for account 10020604 sent message: 41613 | 8 | 2 | 5212 | 79 | ||||||||||||||||||||||||||||||||
| 1147279 | 46553 | 5/10/2023 9:48:19 AM | 5/10/2023 9:48:20 AM | IVR call: balance | Received call for balance for account 10262036 undefined | 7 | 2 | 22614 | 78 | ||||||||||||||||||||||||||||||||
| 1147277 | 46552 | 5/10/2023 9:45:09 AM | 5/10/2023 9:45:10 AM | IVR call: balance | Received call for balance for account 10239998 undefined | 7 | 2 | 10943 | 78 | ||||||||||||||||||||||||||||||||
| 1147274 | 46551 | 5/10/2023 9:44:34 AM | 5/10/2023 9:44:51 AM | IVR call: statement | Received call for statement for account 10262036 sent message: 41612 | 8 | 2 | 22614 | 79 | ||||||||||||||||||||||||||||||||
| 1147260 | 46550 | 5/10/2023 9:36:58 AM | 5/10/2023 9:36:59 AM | IVR call: balance | Received call for balance for account 10435069 undefined | 7 | 2 | 32975 | 78 | ||||||||||||||||||||||||||||||||
| 1147255 | 46549 | 5/10/2023 9:33:06 AM | 5/10/2023 9:33:07 AM | IVR call: balance | Received call for balance for account 10411699 undefined | 7 | 2 | 4454 | 78 | ||||||||||||||||||||||||||||||||
| 1147252 | 46548 | 5/10/2023 9:30:24 AM | 5/10/2023 9:30:39 AM | IVR call: meter-reading | Received call for meter-reading for account 10276696 Meter reading: [3135] Meter type: [water] | 10 | 2 | 17324 | 81 | ||||||||||||||||||||||||||||||||
| 1147250 | 46547 | 5/10/2023 9:29:17 AM | 5/10/2023 9:29:18 AM | IVR call: balance | Received call for balance for account 10292956 undefined | 7 | 2 | 27598 | 78 |