Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
11948 10/31/2022 9:21:34 AM 10/31/2022 9:21:35 AM 17 Seaspray 6 month policy needs to be applied to reading. No reversals given for previous interims charged for meter (130044479). 23 3 10950 15 2 23 1 101 305
939119 33785 10/31/2022 9:20:56 AM 10/31/2022 9:20:57 AM IVR call: balance Received call for balance for account 10144434 undefined 7 2 16147 78
939115 33784 10/31/2022 9:19:28 AM 10/31/2022 9:19:29 AM IVR call: balance Received call for balance for account 10273920 undefined 7 2 6445 78
939107 33783 10/31/2022 9:18:23 AM 10/31/2022 9:18:49 AM IVR call: statement Received call for statement for account 10008686 sent message: 28467 8 2 13175 79
33782 10/31/2022 9:14:02 AM 3/9/2023 9:54:45 AM 3 water meters Consumer is complaining about three water meters that has been charged.<div>QRC-Response 2023/03/09</div><div>The meter's have been assessed as to confirm on solar system if they are indeed active ,Three meters are active Meter number 140334104,140334104 and 212081578.Query has been forwarded to billing department for confirmation of which meter is supposed to be serving the property and to remove the meter's that are not of the property.&nbsp;</div> 23 3 28753 109 12 2 1 1 112 143836 206 230
939099 33781 10/31/2022 9:11:03 AM 10/31/2022 9:11:04 AM IVR call: balance Received call for balance for account 20422274 undefined 7 2 18716 78
33780 10/31/2022 9:02:04 AM 11/3/2022 1:43:14 PM leak letter submitted <b><u>QRC RESPONSE:</u></b><div>leak credit adjustment done 202007-202009, average 6kl<br><div><div><br></div></div></div><b>Journal Number</b>: [945069]<br><b>Journal Amount</b>: [-R32,284.86] 27 3 28752 6 17 2 23 1 96 11/3/2022 1:42:50 PM 3 6 3
939050 33778 10/31/2022 8:51:11 AM 10/31/2022 8:51:12 AM IVR call: balance Received call for balance for account 10024880 undefined 7 2 6098 78
939047 33776 10/31/2022 8:50:06 AM 10/31/2022 8:50:07 AM IVR call: balance Received call for balance for account 10024880 undefined 7 2 6098 78
33774 10/31/2022 8:46:14 AM 10/31/2022 8:46:19 AM Incorrect Payment reference used Please note that i have used the incorrect reference number for this payment please can you allocate the payment reference 10430899 to 104309900 23 3 28747 5 2 23 8 50 2783
939028 33775 10/31/2022 8:43:22 AM 10/31/2022 8:43:49 AM IVR call: statement Received call for statement for account 10361841 sent message: 28456 8 2 28748 79
21389 10/31/2022 8:39:54 AM 3/9/2023 7:24:33 AM PAYMENT ALLOCATION GOOD DAY CAN YOU ALLOCATE THE FOLLOWING PAYMENT.<div>QRC-Response 2023/03/09</div><div>The receipt has been allocated on 2022/10/07 ,per the bid-vest bank&nbsp; uploaded payment notification on BCM portal original date of payment is 2022/10/04.Transaction in order,Query Closed.</div> 27 3 21277 5 2 23 8 50 3/9/2023 7:24:33 AM 143810 230 1728 230
939018 33773 10/31/2022 8:39:46 AM 10/31/2022 8:40:14 AM IVR call: statement Received call for statement for account 10018181 sent message: 28455 8 2 19496 79
939016 33772 10/31/2022 8:39:33 AM 10/31/2022 8:39:34 AM IVR call: balance Received call for balance for account 20448272 undefined 7 2 10187 78
21389 10/31/2022 8:39:18 AM 3/9/2023 8:10:09 AM PAYMENT ALLOCATION GOOD DAY PLEASE ALLACOTE THE FOLLOWING PAYMENTS.<div>QRC Response 2023/03/09</div><div>Account 10434989 payment received on 2022/10/06 uploaded on portal has been allocated on 2022/10/10 transaction inline.Query Closed</div> 27 3 21277 5 2 23 8 50 3/9/2023 8:10:09 AM 143819 230 1728 230
21389 10/31/2022 8:37:55 AM 3/9/2023 8:43:16 AM WATER LEAK GOOD DAY WE HAVE A WATER LEAK AT 30 TECOMA STREET, BEREA, EAST LONDON.<div>QRC -Response 2023/03/09</div><div>There are no contact details to discuss this query.</div><div>Kindly log a new query and upload a signed copy of a plumbers letter if any repairs were done in order to assess the account in line with the leak repairs process.Query closed</div> 27 3 21277 17 2 23 1 96 3/9/2023 8:43:16 AM 143824 230 1728 230
938996 33771 10/31/2022 8:29:24 AM 10/31/2022 8:29:44 AM IVR call: statement Received call for statement for account 10417073 sent message: 28449 8 2 23407 79
938994 33770 10/31/2022 8:28:37 AM 10/31/2022 8:28:54 AM IVR call: statement Received call for statement for account 10342797 sent message: 28448 8 2 13116 79
938992 33769 10/31/2022 8:27:41 AM 10/31/2022 8:28:00 AM IVR call: statement Received call for statement for account 10300197 sent message: 28447 8 2 12487 79
938986 33768 10/31/2022 8:24:45 AM 10/31/2022 8:24:46 AM IVR call: balance Received call for balance for account 10262063 undefined 7 2 4870 78