Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1149431 46779 5/12/2023 10:45:55 AM 5/12/2023 10:46:13 AM IVR call: statement Received call for statement for account 10074381 sent message: 41756 8 2 7099 79
1149430 46778 5/12/2023 10:45:20 AM 5/12/2023 10:45:21 AM IVR call:? Received call for ? for account 10074381 7099
8599 5/12/2023 10:41:23 AM 5/12/2023 10:41:26 AM WATER CHARGES PLEASE RELOOK AT THE WATER CHARGES YOU HVE BACK CHARGED ON THE HIGHEST RATE OF PER KL. AND THERE IS NO PREVIOUS READING? 23 3 10586 15 2 23 1 50 744
1149416 46777 5/12/2023 10:35:04 AM 5/12/2023 10:35:24 AM IVR call: statement Received call for statement for account 20361582 sent message: 41753 8 2 33033 79
1149391 46776 5/12/2023 10:22:52 AM 5/12/2023 10:22:53 AM IVR call: balance Received call for balance for account 10245390 undefined 7 2 5275 78
1149390 46775 5/12/2023 10:22:02 AM 5/12/2023 10:22:03 AM IVR call: balance Received call for balance for account 10245390 undefined 7 2 5275 78
1149369 46774 5/12/2023 10:13:29 AM 5/12/2023 10:13:47 AM IVR call: statement Received call for statement for account 10052020 sent message: 41749 8 2 33032 79
1149366 46773 5/12/2023 10:11:53 AM 5/12/2023 10:11:54 AM IVR call: balance Received call for balance for account 10052020 undefined 7 2 33032 78
1149364 46772 5/12/2023 10:11:13 AM 5/12/2023 10:11:14 AM IVR call: balance Received call for balance for account 10052020 undefined 7 2 33032 78
1149358 46771 5/12/2023 10:06:11 AM 5/12/2023 10:06:28 AM IVR call: statement Received call for statement for account 10286977 sent message: 41746 8 2 33031 79
1149347 46770 5/12/2023 9:57:45 AM 5/12/2023 9:58:14 AM IVR call: statement Received call for statement for account 10030891 sent message: 41745 8 2 18483 79
1149339 46769 5/12/2023 9:55:17 AM 5/12/2023 9:55:41 AM IVR call: statement Received call for statement for account 10030891 sent message: 41744 8 2 18483 79
1149317 46768 5/12/2023 9:49:55 AM 5/12/2023 9:50:06 AM IVR call: statement Received call for statement for account 10038235 sent message: 41743 8 2 28584 79
1149290 46767 5/12/2023 9:33:18 AM 5/12/2023 9:33:19 AM IVR call: balance Received call for balance for account 10431437 undefined 7 2 20537 78
1149289 46766 5/12/2023 9:33:07 AM 5/12/2023 9:33:31 AM IVR call: statement Received call for statement for account 10387920 sent message: 41742 8 2 31941 79
1149288 46765 5/12/2023 9:32:01 AM 5/12/2023 9:32:02 AM IVR call: balance Received call for balance for account 10387920 undefined 7 2 31941 78
46762 5/12/2023 9:28:54 AM 5/12/2023 9:28:57 AM water Query(interim) Reading period 17/08/2022 - 15/03/2023, consumer reading taken on the 12/05/2023 - 130.&nbsp;<div>Consumer was also having a leaking system in the toilet for 2 months and was fixed by the plumber. Plumber's letter submitted&nbsp;</div><div>today the 12/05/2023.</div> 6 3 33028 142 15 2 23 1 101 756
1149277 46763 5/12/2023 9:23:04 AM 5/12/2023 9:23:05 AM IVR call: balance Received call for balance for account 10290901 undefined 7 2 23329 78
1149235 46761 5/12/2023 9:06:34 AM 5/12/2023 9:06:44 AM IVR call: meter-reading Received call for meter-reading for account 10276189 Meter reading: [561] Meter type: [water] 10 2 29711 81
1149223 46760 5/12/2023 9:02:25 AM 5/12/2023 9:02:26 AM IVR call: balance Received call for balance for account 10037748 undefined 7 2 3445 78