Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 940515 | 33942 | 11/1/2022 7:06:06 AM | 11/1/2022 7:06:27 AM | IVR call: statement | Received call for statement for account 10416197 sent message: 28566 | 8 | 2 | 25101 | 79 | ||||||||||||||||||||||||||||||||
| 940514 | 33941 | 11/1/2022 7:05:53 AM | 11/1/2022 7:06:09 AM | IVR call: statement | Received call for statement for account 10396362 sent message: 28565 | 8 | 2 | 18666 | 79 | ||||||||||||||||||||||||||||||||
| 940509 | 33940 | 11/1/2022 7:03:51 AM | 11/1/2022 7:03:52 AM | IVR call: balance | Received call for balance for account 10382262 undefined | 7 | 2 | 18532 | 78 | ||||||||||||||||||||||||||||||||
| 940508 | 33939 | 11/1/2022 7:03:30 AM | 11/1/2022 7:03:48 AM | IVR call: meter-reading | Received call for meter-reading for account 10440099 Meter reading: [07298052] Meter type: [water] | 10 | 2 | 28151 | 81 | ||||||||||||||||||||||||||||||||
| 940505 | 33938 | 11/1/2022 7:02:30 AM | 11/1/2022 7:02:49 AM | IVR call: meter-reading | Received call for meter-reading for account 10440099 Meter reading: [079] Meter type: [water] | 10 | 2 | 28151 | 81 | ||||||||||||||||||||||||||||||||
| 940493 | 33937 | 11/1/2022 6:57:07 AM | 11/1/2022 6:57:07 AM | IVR call: balance | Received call for balance for account 10114404 undefined | 7 | 2 | 4144 | 78 | ||||||||||||||||||||||||||||||||
| 940488 | 33936 | 11/1/2022 6:55:15 AM | 11/1/2022 6:55:16 AM | IVR call: balance | Received call for balance for account 10114404 undefined | 7 | 2 | 4144 | 78 | ||||||||||||||||||||||||||||||||
| 12032 | 11/1/2022 6:54:09 AM | 11/1/2022 6:54:12 AM | Billing Error | I had originally logged a Query in Oct 2021. To date nothing has been done and the query is still open. I have however been disconnected in the interim. I also did not receive 14 days notice of your intention to disconnect, in fact I did not receive any notice of your intention to disconnect. I was billed from April 2021 until July 2021 in 1 month. The new smart meter was not working and they came to repair it. I was then back billed for the 3 months in 1 month at a higher rate. I also need clarity on how the tariffs are calculated e.g 10kl's of water R$1011 20kl's at R$1012 etc. | 23 | 3 | 11124 | 12 | 2 | 23 | 1 | 50 | 328 | ||||||||||||||||||||||||||||
| 940487 | 33935 | 11/1/2022 6:54:04 AM | 11/1/2022 6:54:05 AM | IVR call: balance | Received call for balance for account 10114404 undefined | 7 | 2 | 4144 | 78 | ||||||||||||||||||||||||||||||||
| 33934 | 11/1/2022 6:53:37 AM | 4/5/2023 11:00:39 AM | two water meters | two water meters has been charged, old water meter has a water query.<div>QRC-Response 2023/04/05</div><div>As per solar system there are two active meter's ,Query has been forwarded to billing department to verify which meter is supposed to serving the property .</div> | 23 | 3 | 28796 | 109 | 17 | 2 | 1 | 1 | 96 | 206 | 230 | ||||||||||||||||||||||||||
| 940468 | 33933 | 11/1/2022 6:42:50 AM | 11/1/2022 6:42:51 AM | IVR call: balance | Received call for balance for account 10383408 undefined | 7 | 2 | 6715 | 78 | ||||||||||||||||||||||||||||||||
| 940455 | 33932 | 11/1/2022 6:38:25 AM | 11/1/2022 6:38:26 AM | IVR call: balance | Received call for balance for account 10005453 undefined | 7 | 2 | 4101 | 78 | ||||||||||||||||||||||||||||||||
| 940454 | 33931 | 11/1/2022 6:38:09 AM | 11/1/2022 6:38:10 AM | IVR call: balance | Received call for balance for account 10099635 undefined | 7 | 2 | 26262 | 78 | ||||||||||||||||||||||||||||||||
| 940446 | 33930 | 11/1/2022 6:34:51 AM | 11/1/2022 6:34:52 AM | IVR call: balance | Received call for balance for account 10046147 undefined | 7 | 2 | 19916 | 78 | ||||||||||||||||||||||||||||||||
| 940444 | 33929 | 11/1/2022 6:34:31 AM | 11/1/2022 6:34:31 AM | IVR call: balance | Received call for balance for account 10262036 undefined | 7 | 2 | 22614 | 78 | ||||||||||||||||||||||||||||||||
| 11966 | 11/1/2022 6:33:46 AM | 5/26/2023 9:36:55 AM | Interim water & water availability | Why is there a water interim and a water availability on the account<div><b><u>QRC-Response 2023/04/05</u></b></div><div>Account is being assessed for Basic Water or Water availability and the Meter No-0.The account have been sent for verification purpose as to align the account.</div><div>QRC -Response 2023/05/23</div><div>Query had been forwarded to billing department to advise which meter is supposed to be serving the property,the property is served by meter no TRB2093 and 212002869</div> | 23 | 3 | 14982 | 12 | 2 | 1 | 1 | 50 | 311 | 230 | |||||||||||||||||||||||||||
| 940433 | 11/1/2022 6:31:07 AM | 11/1/2022 6:31:08 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 940431 | 11/1/2022 6:30:20 AM | 11/1/2022 6:30:21 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 940430 | 33928 | 11/1/2022 6:30:05 AM | 11/1/2022 6:30:06 AM | IVR call: balance | Received call for balance for account 10213178 undefined | 7 | 2 | 26832 | 78 | ||||||||||||||||||||||||||||||||
| 940428 | 33927 | 11/1/2022 6:28:45 AM | 11/1/2022 6:28:45 AM | IVR call: balance | Received call for balance for account 10397006 undefined | 7 | 2 | 9610 | 78 |