Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 940641 | 33963 | 11/1/2022 7:46:56 AM | 11/1/2022 7:46:56 AM | IVR call: balance | Received call for balance for account 10356950 undefined | 7 | 2 | 28807 | 78 | ||||||||||||||||||||||||||||||||
| 940640 | 33962 | 11/1/2022 7:46:42 AM | 11/1/2022 7:46:59 AM | IVR call: statement | Received call for statement for account 10438196 sent message: 28577 | 8 | 2 | 27198 | 79 | ||||||||||||||||||||||||||||||||
| 940630 | 33961 | 11/1/2022 7:44:34 AM | 11/1/2022 7:44:36 AM | IVR call: balance | Received call for balance for account 10356950 undefined | 7 | 2 | 28807 | 78 | ||||||||||||||||||||||||||||||||
| 940622 | 33959 | 11/1/2022 7:42:24 AM | 11/1/2022 7:42:25 AM | IVR call: balance | Received call for balance for account 10008140 undefined | 7 | 2 | 28805 | 78 | ||||||||||||||||||||||||||||||||
| 33958 | 11/1/2022 7:42:00 AM | 11/1/2022 7:42:03 AM | late termination | please reverse services charged for September and October property sold in August 2022<div><br></div> | 6 | 3 | 28804 | 114 | 5 | 2 | 23 | 4 | 50 | 201 | |||||||||||||||||||||||||||
| 940607 | 33957 | 11/1/2022 7:39:06 AM | 11/1/2022 7:39:30 AM | IVR call: statement | Received call for statement for account 10182780 sent message: 28574 | 8 | 2 | 6933 | 79 | ||||||||||||||||||||||||||||||||
| 33956 | 11/1/2022 7:38:08 AM | 4/5/2023 12:52:25 PM | WATER QUERY | HIGH CONSUMPTION IN JULY 2020<div><b><u>QRC-Response 2023/04/05</u></b></div><div>Consumer contacted to advise if there was any leak on the property ,as per consumer the plumber had done the test if any leak,but there was no leak detected. As per Water Works the High water consumption was reported ,Query forwarded to midland to advise further on the response as per Water Works.</div> | 30 | 3 | 28803 | 84 | 4 | 1 | 101 | 145125 | 192 | 230 | |||||||||||||||||||||||||||
| 33955 | 11/1/2022 7:31:24 AM | 3/9/2023 6:55:51 AM | Transfer of charges | Transfer all charges to indigent tenant account on the property: 10421837.<div>QRC-Response 2023/03/09</div><div>Account 10198230 charges cannot be transferred due to no change of ownership ,the request must be forwarded to Account management ,we only do late termination .Query closed</div> | 27 | 3 | 28802 | 72 | 4 | 4 | 23 | 6 | 76 | 3/9/2023 6:55:28 AM | 143804 | 230 | 73 | 230 | |||||||||||||||||||||||
| 940580 | 33954 | 11/1/2022 7:29:31 AM | 11/1/2022 7:29:32 AM | IVR call: balance | Received call for balance for account 10025724 undefined | 7 | 2 | 6525 | 78 | ||||||||||||||||||||||||||||||||
| 940577 | 33953 | 11/1/2022 7:28:36 AM | 11/1/2022 7:28:37 AM | IVR call: balance | Received call for balance for account 10425590 undefined | 7 | 2 | 27240 | 78 | ||||||||||||||||||||||||||||||||
| 33951 | 11/1/2022 7:27:47 AM | 3/9/2023 6:59:09 AM | Transfer of ownership | Transfer all charges to indigent tenant account on the property: 10433524.<div>QRC-Response 2023/03/09</div><div>Account 10250482 charges cannot be transferred due to no change of ownership ,the request must be forwarded to Account management ,we only do late termination .Query closed</div> | 27 | 3 | 28800 | 72 | 4 | 4 | 23 | 6 | 76 | 3/9/2023 6:59:08 AM | 143805 | 230 | 73 | 230 | |||||||||||||||||||||||
| 940574 | 33952 | 11/1/2022 7:26:25 AM | 11/1/2022 7:26:26 AM | IVR call: balance | Received call for balance for account 10341974 undefined | 7 | 2 | 15658 | 78 | ||||||||||||||||||||||||||||||||
| 940573 | 33950 | 11/1/2022 7:25:50 AM | 11/1/2022 7:26:07 AM | IVR call: statement | Received call for statement for account 10425590 sent message: 28569 | 8 | 2 | 27240 | 79 | ||||||||||||||||||||||||||||||||
| 940571 | 33949 | 11/1/2022 7:25:25 AM | 11/1/2022 7:25:26 AM | IVR call: balance | Received call for balance for account 10341974 undefined | 7 | 2 | 15658 | 78 | ||||||||||||||||||||||||||||||||
| 940569 | 33948 | 11/1/2022 7:24:48 AM | 11/1/2022 7:24:48 AM | IVR call: balance | Received call for balance for account 10430995 undefined | 7 | 2 | 28798 | 78 | ||||||||||||||||||||||||||||||||
| 940544 | 33947 | 11/1/2022 7:19:02 AM | 11/1/2022 7:19:03 AM | IVR call: balance | Received call for balance for account 10264534 undefined | 7 | 2 | 2334 | 78 | ||||||||||||||||||||||||||||||||
| 940536 | 33946 | 11/1/2022 7:16:29 AM | 11/1/2022 7:16:30 AM | IVR call: balance | Received call for balance for account 10276719 undefined | 7 | 2 | 9365 | 78 | ||||||||||||||||||||||||||||||||
| 940529 | 33945 | 11/1/2022 7:14:13 AM | 11/1/2022 7:14:14 AM | IVR call: balance | Received call for balance for account 10206864 undefined | 7 | 2 | 5207 | 78 | ||||||||||||||||||||||||||||||||
| 940525 | 33944 | 11/1/2022 7:13:06 AM | 11/1/2022 7:13:07 AM | IVR call: balance | Received call for balance for account 10008881 undefined | 7 | 2 | 4984 | 78 | ||||||||||||||||||||||||||||||||
| 33943 | 11/1/2022 7:10:18 AM | 4/5/2023 11:57:26 AM | water | please split consumption<div><u><b>QRC-Response,2023/04/05</b></u></div><div>The query had been assessed,No explanation of why the spread must be done ,and what period spread should be done.The spread is done only when the meter was fault or damaged ,and therefore the consumption was recorded in bulk,and the report from the technical Department is provided.<br><div><br></div></div> | 27 | 3 | 28797 | 114 | 12 | 2 | 23 | 1 | 112 | 4/5/2023 11:56:17 AM | 145123 | 230 | 201 | 230 |