Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 940788 | 33981 | 11/1/2022 8:48:42 AM | 11/1/2022 8:48:43 AM | IVR call: balance | Received call for balance for account 10022828 undefined | 7 | 2 | 9912 | 78 | ||||||||||||||||||||||||||||||||
| 940786 | 33980 | 11/1/2022 8:48:20 AM | 11/1/2022 8:48:21 AM | IVR call: balance | Received call for balance for account 10299315 undefined | 7 | 2 | 8858 | 78 | ||||||||||||||||||||||||||||||||
| 33979 | 11/1/2022 8:43:55 AM | 11/1/2022 8:43:57 AM | no services charged | please charge services. | 6 | 3 | 28815 | 114 | 5 | 2 | 23 | 4 | 116 | 201 | |||||||||||||||||||||||||||
| 33978 | 11/1/2022 8:42:00 AM | 11/1/2022 8:42:19 AM | Water Query | 6 months Policy adjustment from 2021/09-2022/03 | 30 | 3 | 28814 | 144 | 3 | 1 | 101 | 778 | 778 | ||||||||||||||||||||||||||||
| 940753 | 33977 | 11/1/2022 8:34:01 AM | 11/1/2022 8:34:01 AM | IVR call: balance | Received call for balance for account 10440915 undefined | 7 | 2 | 28812 | 78 | ||||||||||||||||||||||||||||||||
| 940751 | 33976 | 11/1/2022 8:32:42 AM | 11/1/2022 8:32:43 AM | IVR call:? | Received call for ? for account 10073213 | 15258 | |||||||||||||||||||||||||||||||||||
| 940747 | 33975 | 11/1/2022 8:31:43 AM | 11/1/2022 8:31:44 AM | IVR call: balance | Received call for balance for account 10073213 undefined | 7 | 2 | 15258 | 78 | ||||||||||||||||||||||||||||||||
| 940743 | 33974 | 11/1/2022 8:29:13 AM | 11/1/2022 8:29:14 AM | IVR call: balance | Received call for balance for account 10407744 undefined | 7 | 2 | 28811 | 78 | ||||||||||||||||||||||||||||||||
| 940729 | 33973 | 11/1/2022 8:23:58 AM | 11/1/2022 8:23:59 AM | IVR call:? | Received call for ? for account 10061005 | 4687 | |||||||||||||||||||||||||||||||||||
| 24466 | 11/1/2022 8:17:25 AM | 11/1/2022 8:17:28 AM | six months policy | 2019/12/02 3 3285.000 1.00000 775.000 C 2019/12/21 <div>2018/10/11 3 2510.000 1.00000 7.000 C 003 2018/11/28<br>2020/09/16 3 3661.000 1.00000 269.000 C 2020/10/23 ZZZZZZ</div><div>20017/04/04 3 1969.000 1.00000 332.000 C 2017/05/20 </div><div>2016/08/15 3 1637.000 1.00000 128.000 C 003 2016/09/2420/03/10 3 3392.000 1.00000 29.000 C 018 2020/04/24</div> | 6 | 3 | 25859 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | |||||||||||||||||||||||||||
| 33966 | 11/1/2022 8:14:15 AM | 4/13/2023 12:55:07 PM | CRACKED/LEAKING METER | Usage 90kl???? Meter was cracked. Reported to Jannie du Preez(council Assistant at Kaysers Beach) He reported/phoned to your office. You came out and fixed. We dnt mind to pay our average usage. This a holiday home, dnt stay permanently.<div><u><b>QRC Response 2023/04/13</b></u></div><div>The account was adjusted in 2023/03/21 the adjustment will appear in March 2023 statement.</div> | 23 | 3 | 25734 | 17 | 2 | 23 | 1 | 96 | 140531 | 2800 | 230 | ||||||||||||||||||||||||||
| 940701 | 33972 | 11/1/2022 8:08:20 AM | 11/1/2022 8:08:21 AM | IVR call: balance | Received call for balance for account 10398005 undefined | 7 | 2 | 15361 | 78 | ||||||||||||||||||||||||||||||||
| 940700 | 33971 | 11/1/2022 8:06:14 AM | 11/1/2022 8:06:15 AM | IVR call: balance | Received call for balance for account 10285180 undefined | 7 | 2 | 6914 | 78 | ||||||||||||||||||||||||||||||||
| 940697 | 33970 | 11/1/2022 8:05:08 AM | 11/1/2022 8:05:09 AM | IVR call: balance | Received call for balance for account 10371099 undefined | 7 | 2 | 6913 | 78 | ||||||||||||||||||||||||||||||||
| 940696 | 33969 | 11/1/2022 8:04:06 AM | 11/1/2022 8:04:06 AM | IVR call: balance | Received call for balance for account 10152663 undefined | 7 | 2 | 6912 | 78 | ||||||||||||||||||||||||||||||||
| 940691 | 33968 | 11/1/2022 8:02:48 AM | 11/1/2022 8:02:49 AM | IVR call: balance | Received call for balance for account 10036353 undefined | 7 | 2 | 6909 | 78 | ||||||||||||||||||||||||||||||||
| 30986 | 11/1/2022 8:02:29 AM | 11/1/2022 8:02:32 AM | Water query | Interim charge for water from July 2022 to October 2022. | 5 | 2 | 6383 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 33967 | 11/1/2022 8:01:01 AM | 11/1/2022 8:01:04 AM | Water Query | Consumer has been charged reading on water from 10/2015 to 09/2022<div>consumer only took ownership of the property in June 2021</div><div><br></div><div>Kindly rectify</div><div><br></div><div>reading taken 01/11/2022 is 2053</div><div><br></div><div><br></div> | 6 | 3 | 28809 | 167 | 12 | 2 | 23 | 1 | 111 | 893 | |||||||||||||||||||||||||||
| 33965 | 11/1/2022 7:52:57 AM | 11/1/2022 7:53:01 AM | Water Reading | Account dated 22 October gives Nil water reading. B Nel took water reading 31 August and it was 279. Buffalo Municipality quotes reading on 5/9/2022 as 268 which is incorrect. We do not want to be billed 2 lots in one month, and pay at the higher rate. Please ensure meter is read. | 23 | 3 | 28808 | 12 | 2 | 23 | 1 | 113 | 2799 | ||||||||||||||||||||||||||||
| 940646 | 33964 | 11/1/2022 7:47:56 AM | 11/1/2022 7:47:57 AM | IVR call: balance | Received call for balance for account 10013341 undefined | 7 | 2 | 4594 | 78 |