Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 940972 | 34001 | 11/1/2022 10:01:25 AM | 11/1/2022 10:01:26 AM | IVR call: balance | Received call for balance for account 10240834 undefined | 7 | 2 | 51 | 78 | ||||||||||||||||||||||||||||||||
| 940963 | 33999 | 11/1/2022 9:58:29 AM | 11/1/2022 9:58:30 AM | IVR call: balance | Received call for balance for account 10240834 undefined | 7 | 2 | 51 | 78 | ||||||||||||||||||||||||||||||||
| 940961 | 33998 | 11/1/2022 9:57:08 AM | 11/1/2022 9:57:09 AM | IVR call: balance | Received call for balance for account 10368640 undefined | 7 | 2 | 3816 | 78 | ||||||||||||||||||||||||||||||||
| 940936 | 33997 | 11/1/2022 9:52:18 AM | 11/1/2022 9:52:19 AM | IVR call: balance | Received call for balance for account 10429607 undefined | 7 | 2 | 28820 | 78 | ||||||||||||||||||||||||||||||||
| 33996 | 11/1/2022 9:49:17 AM | 5/8/2023 8:37:01 AM | Incorrect Meter Charged | Incorrect meter charged.<div><div><b><u>QRC -Response 2023/04/19</u></b></div><div>Query on High consumption.</div><div>Six months policy done.</div><div>Water adjustment done ,WA has been Cr in terms of Six months policy adjustment.</div></div> | 30 | 3 | 28819 | 144 | 3 | 1 | 112 | 778 | 230 | ||||||||||||||||||||||||||||
| 940919 | 33995 | 11/1/2022 9:42:02 AM | 11/1/2022 9:42:02 AM | IVR call: balance | Received call for balance for account 10213034 undefined | 7 | 2 | 26556 | 78 | ||||||||||||||||||||||||||||||||
| 940906 | 33994 | 11/1/2022 9:38:55 AM | 11/1/2022 9:38:56 AM | IVR call: balance | Received call for balance for account 10037163 undefined | 7 | 2 | 28786 | 78 | ||||||||||||||||||||||||||||||||
| 940893 | 33993 | 11/1/2022 9:31:27 AM | 11/1/2022 9:31:28 AM | IVR call: balance | Received call for balance for account 10178307 undefined | 7 | 2 | 12047 | 78 | ||||||||||||||||||||||||||||||||
| 11948 | 11/1/2022 9:27:40 AM | 12/12/2022 7:17:09 AM | 25 Tyson Place | Interims are being charged for over 6 months. A reading needs to be done and reversals given. | 23 | 3 | 10890 | 15 | 2 | 23 | 1 | 101 | 305 | ||||||||||||||||||||||||||||
| 940883 | 33992 | 11/1/2022 9:26:06 AM | 11/1/2022 9:26:07 AM | IVR call: balance | Received call for balance for account 10038551 undefined | 7 | 2 | 11420 | 78 | ||||||||||||||||||||||||||||||||
| 940876 | 33991 | 11/1/2022 9:24:55 AM | 11/1/2022 9:24:56 AM | IVR call: balance | Received call for balance for account 10038551 undefined | 7 | 2 | 11420 | 78 | ||||||||||||||||||||||||||||||||
| 940860 | 33990 | 11/1/2022 9:21:29 AM | 11/1/2022 9:21:46 AM | IVR call: statement | Received call for statement for account 10260081 sent message: 28603 | 8 | 2 | 28231 | 79 | ||||||||||||||||||||||||||||||||
| 940828 | 33989 | 11/1/2022 9:10:10 AM | 11/1/2022 9:10:11 AM | IVR call: balance | Received call for balance for account 10036229 undefined | 7 | 2 | 4714 | 78 | ||||||||||||||||||||||||||||||||
| 940826 | 33988 | 11/1/2022 9:09:48 AM | 11/1/2022 9:09:50 AM | IVR call: balance | Received call for balance for account 10045509 undefined | 7 | 2 | 4478 | 78 | ||||||||||||||||||||||||||||||||
| 940815 | 33987 | 11/1/2022 9:03:33 AM | 11/1/2022 9:03:34 AM | IVR call: balance | Received call for balance for account 10260081 undefined | 7 | 2 | 28231 | 78 | ||||||||||||||||||||||||||||||||
| 33986 | 11/1/2022 9:00:30 AM | 11/10/2022 8:44:04 AM | WATER QUERY | Please assist with 6 months policy adjustment for water charged 10/2022 dating 09/2020 to 09/2022 | 6 | 3 | 28817 | 167 | 15 | 2 | 23 | 1 | 101 | 139175 | 893 | ||||||||||||||||||||||||||
| 940805 | 33985 | 11/1/2022 8:56:26 AM | 11/1/2022 8:56:47 AM | IVR call: statement | Received call for statement for account 10433057 sent message: 28600 | 8 | 2 | 9851 | 79 | ||||||||||||||||||||||||||||||||
| 940803 | 33984 | 11/1/2022 8:55:40 AM | 11/1/2022 8:55:40 AM | IVR call: balance | Received call for balance for account 10176705 undefined | 7 | 2 | 1627 | 78 | ||||||||||||||||||||||||||||||||
| 940792 | 33983 | 11/1/2022 8:49:49 AM | 11/1/2022 8:49:50 AM | IVR call: balance | Received call for balance for account 10284774 undefined | 7 | 2 | 4099 | 78 | ||||||||||||||||||||||||||||||||
| 940789 | 33982 | 11/1/2022 8:48:43 AM | 11/1/2022 8:48:44 AM | IVR call: balance | Received call for balance for account 20052496 undefined | 7 | 2 | 28816 | 78 |