Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 941183 | 34020 | 11/1/2022 11:21:04 AM | 11/1/2022 11:21:05 AM | IVR call: balance | Received call for balance for account 10017803 undefined | 7 | 2 | 14796 | 78 | ||||||||||||||||||||||||||||||||
| 941174 | 11/1/2022 11:17:00 AM | 11/1/2022 11:17:00 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 941173 | 11/1/2022 11:16:24 AM | 11/1/2022 11:16:24 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 941172 | 11/1/2022 11:15:39 AM | 11/1/2022 11:15:40 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 941169 | 34019 | 11/1/2022 11:14:29 AM | 11/1/2022 11:14:29 AM | IVR call: balance | Received call for balance for account 10397775 undefined | 7 | 2 | 21978 | 78 | ||||||||||||||||||||||||||||||||
| 941159 | 34018 | 11/1/2022 11:10:53 AM | 11/1/2022 11:11:20 AM | IVR call: statement | Received call for statement for account 20169984 sent message: 28614 | 8 | 2 | 28830 | 79 | ||||||||||||||||||||||||||||||||
| 941104 | 34016 | 11/1/2022 10:51:36 AM | 11/1/2022 10:51:52 AM | IVR call: statement | Received call for statement for account 10399899 sent message: 28612 | 8 | 2 | 1605 | 79 | ||||||||||||||||||||||||||||||||
| 941102 | 34015 | 11/1/2022 10:51:25 AM | 11/1/2022 10:51:26 AM | IVR call: balance | Received call for balance for account 10363674 undefined | 7 | 2 | 6861 | 78 | ||||||||||||||||||||||||||||||||
| 941075 | 34014 | 11/1/2022 10:39:25 AM | 11/1/2022 10:39:48 AM | IVR call: statement | Received call for statement for account 10439940 sent message: 28611 | 8 | 2 | 28037 | 79 | ||||||||||||||||||||||||||||||||
| 34013 | 11/1/2022 10:37:57 AM | 5/24/2023 8:20:47 AM | water query | high consumption from 2020/07 with reading 557 consumption 282<div>QRC-Response 2023/05/24</div><div>Six months Policy done-period 2020/07</div><div>Water adjustment has been assessed ,the Journal total adjustment amount is inclusive of Vat and interest reversal for the period 202007</div><b>Journal Number</b>: [687127] submitted for review and authorization. | 24 | 3 | 28829 | 84 | 15 | 4 | 23 | 1 | 101 | 146497 | 192 | 230 | |||||||||||||||||||||||||
| 941041 | 34012 | 11/1/2022 10:30:45 AM | 11/1/2022 10:30:47 AM | IVR call: balance | Received call for balance for account 10363674 undefined | 7 | 2 | 6861 | 78 | ||||||||||||||||||||||||||||||||
| 34010 | 11/1/2022 10:30:25 AM | 5/23/2023 12:07:39 PM | high water consumption | please see this acc as it was charged with high consumption in august please assist the current reading is 228 .<div><b>QRC-Response 2023/05/23</b></div><div>The readings were rectified in 20220830 and in 20221125 and the account was adjusted inline with the readings.<b>Query closed</b></div> | 27 | 3 | 28828 | 145 | 12 | 2 | 23 | 1 | 111 | 5/23/2023 12:07:39 PM | 146416 | 230 | 780 | 230 | |||||||||||||||||||||||
| 941029 | 34011 | 11/1/2022 10:27:49 AM | 11/1/2022 10:27:50 AM | IVR call: balance | Received call for balance for account 10363674 undefined | 7 | 2 | 6861 | 78 | ||||||||||||||||||||||||||||||||
| 941027 | 34009 | 11/1/2022 10:26:57 AM | 11/1/2022 10:26:58 AM | IVR call: balance | Received call for balance for account 10295522 undefined | 7 | 2 | 28824 | 78 | ||||||||||||||||||||||||||||||||
| 34007 | 11/1/2022 10:23:39 AM | 11/1/2022 10:23:42 AM | REMOVE METER NO - 13094020 | Please remove the charge for Water meter no - 13094020 on the account. There was a new Water meter that was installed on the 28/02/2022. The account is now charged with 2 reading. | 6 | 3 | 28826 | 146 | 12 | 2 | 23 | 1 | 112 | 887 | |||||||||||||||||||||||||||
| 941021 | 34008 | 11/1/2022 10:23:24 AM | 11/1/2022 10:23:25 AM | IVR call: balance | Received call for balance for account 10067208 undefined | 7 | 2 | 22416 | 78 | ||||||||||||||||||||||||||||||||
| 941006 | 34005 | 11/1/2022 10:15:21 AM | 11/1/2022 10:15:21 AM | IVR call:? | Received call for ? for account 10061005 | 4687 | |||||||||||||||||||||||||||||||||||
| 940992 | 34004 | 11/1/2022 10:09:22 AM | 11/1/2022 10:09:23 AM | IVR call: balance | Received call for balance for account 10295522 undefined | 7 | 2 | 28824 | 78 | ||||||||||||||||||||||||||||||||
| 940979 | 34003 | 11/1/2022 10:03:08 AM | 11/1/2022 10:03:09 AM | IVR call: balance | Received call for balance for account 10436953 undefined | 7 | 2 | 28823 | 78 | ||||||||||||||||||||||||||||||||
| 940977 | 34002 | 11/1/2022 10:02:11 AM | 11/1/2022 10:02:12 AM | IVR call: balance | Received call for balance for account 10262576 undefined | 7 | 2 | 28822 | 78 |