Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 943098 | 34205 | 11/2/2022 2:14:06 PM | 11/2/2022 2:14:07 PM | IVR call: balance | Received call for balance for account 10070927 undefined | 7 | 2 | 5227 | 78 | ||||||||||||||||||||||||||||||||
| 943086 | 34204 | 11/2/2022 2:06:58 PM | 11/2/2022 2:07:28 PM | IVR call: statement | Received call for statement for account 20094143 sent message: 28805 | 8 | 2 | 10460 | 79 | ||||||||||||||||||||||||||||||||
| 943068 | 34203 | 11/2/2022 1:51:02 PM | 11/2/2022 1:51:18 PM | IVR call: statement | Received call for statement for account 10065460 sent message: 28804 | 8 | 2 | 14741 | 79 | ||||||||||||||||||||||||||||||||
| 943040 | 34202 | 11/2/2022 1:25:30 PM | 11/2/2022 1:25:31 PM | IVR call: balance | Received call for balance for account 20549224 undefined | 7 | 2 | 4554 | 78 | ||||||||||||||||||||||||||||||||
| 11966 | 11/2/2022 1:23:41 PM | 11/2/2022 1:23:44 PM | Property sold | Property Sold & transferred on the 4th January 2022 but still being charged water & Electricity. Please reverse all charges & refund credit to ex owner Purple Fountain Properties 130 (PTY)LTD ABSA acc 4076634368 copy attached | 23 | 3 | 15848 | 5 | 2 | 23 | 8 | 50 | 311 | ||||||||||||||||||||||||||||
| 943033 | 34201 | 11/2/2022 1:19:12 PM | 11/2/2022 1:19:37 PM | IVR call: meter-reading | Received call for meter-reading for account 10387211 Meter reading: [15927091] Meter type: [water] | 10 | 2 | 8958 | 81 | ||||||||||||||||||||||||||||||||
| 943032 | 34200 | 11/2/2022 1:18:58 PM | 11/2/2022 1:18:59 PM | IVR call: balance | Received call for balance for account 10026121 undefined | 7 | 2 | 7548 | 78 | ||||||||||||||||||||||||||||||||
| 943022 | 34199 | 11/2/2022 1:17:21 PM | 11/2/2022 1:17:49 PM | IVR call: meter-reading | Received call for meter-reading for account 10387211 Meter reading: [15] Meter type: [water] | 10 | 2 | 8958 | 81 | ||||||||||||||||||||||||||||||||
| 943018 | 34198 | 11/2/2022 1:12:57 PM | 11/2/2022 1:13:39 PM | IVR call: statement | Received call for statement for account 10074991 sent message: 28799 | 8 | 2 | 28889 | 79 | ||||||||||||||||||||||||||||||||
| 943011 | 34197 | 11/2/2022 1:06:30 PM | 11/2/2022 1:06:31 PM | IVR call: balance | Received call for balance for account 10051130 undefined | 7 | 2 | 4632 | 78 | ||||||||||||||||||||||||||||||||
| 943004 | 34196 | 11/2/2022 12:56:40 PM | 11/2/2022 12:56:41 PM | IVR call: balance | Received call for balance for account 10180863 undefined | 7 | 2 | 7028 | 78 | ||||||||||||||||||||||||||||||||
| 943000 | 34195 | 11/2/2022 12:55:42 PM | 11/2/2022 12:55:43 PM | IVR call: balance | Received call for balance for account 10180863 undefined | 7 | 2 | 7028 | 78 | ||||||||||||||||||||||||||||||||
| 34194 | 11/2/2022 12:55:04 PM | 5/25/2023 1:21:12 PM | high water billing for October 2022.Please investigate. | High water billing for October 2022.Please investigate.<div>Six months policy adjustment done for period of October 2022</div><br/><b>Journal Number</b>: [687778]<br/><b>Journal Amount</b>: [-R8535.37] | 27 | 3 | 28902 | 21 | 12 | 2 | 23 | 1 | 50 | 5/25/2023 1:21:05 PM | 140824 | 3 | 21 | 3 | |||||||||||||||||||||||
| 942977 | 34193 | 11/2/2022 12:46:41 PM | 11/2/2022 12:46:42 PM | IVR call: balance | Received call for balance for account 10401454 undefined | 7 | 2 | 28901 | 78 | ||||||||||||||||||||||||||||||||
| 942944 | 34192 | 11/2/2022 12:26:26 PM | 11/2/2022 12:26:49 PM | IVR call: statement | Received call for statement for account 10064994 sent message: 28795 | 8 | 2 | 12567 | 79 | ||||||||||||||||||||||||||||||||
| 942934 | 34191 | 11/2/2022 12:22:42 PM | 11/2/2022 12:23:02 PM | IVR call: statement | Received call for statement for account 10052725 sent message: 28794 | 8 | 2 | 5307 | 79 | ||||||||||||||||||||||||||||||||
| 942927 | 34190 | 11/2/2022 12:20:02 PM | 11/2/2022 12:20:26 PM | IVR call: statement | Received call for statement for account 10284868 sent message: 28793 | 8 | 2 | 28900 | 79 | ||||||||||||||||||||||||||||||||
| 942928 | 34189 | 11/2/2022 12:19:57 PM | 11/2/2022 12:20:13 PM | IVR call: statement | Received call for statement for account 10388987 sent message: 28792 | 8 | 2 | 23246 | 79 | ||||||||||||||||||||||||||||||||
| 942925 | 34188 | 11/2/2022 12:18:40 PM | 11/2/2022 12:18:41 PM | IVR call: balance | Received call for balance for account 10284868 undefined | 7 | 2 | 28900 | 78 | ||||||||||||||||||||||||||||||||
| 942923 | 34187 | 11/2/2022 12:16:44 PM | 11/2/2022 12:16:45 PM | IVR call: balance | Received call for balance for account 10364167 undefined | 7 | 2 | 25824 | 78 |