Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 943843 | 34273 | 11/3/2022 7:49:46 AM | 11/3/2022 7:50:13 AM | IVR call: statement | Received call for statement for account 10228524 sent message: 28823 | 8 | 2 | 26426 | 79 | ||||||||||||||||||||||||||||||||
| 943832 | 34272 | 11/3/2022 7:48:26 AM | 11/3/2022 7:48:55 AM | IVR call: statement | Received call for statement for account 10228524 sent message: 28822 | 8 | 2 | 26426 | 79 | ||||||||||||||||||||||||||||||||
| 34270 | 11/3/2022 7:44:33 AM | 11/3/2022 7:44:34 AM | Water Query | Staff has reported a June 2022 water billing, which was double.<div><br></div><div>Kindly assist.</div> | 6 | 3 | 28921 | 120 | 12 | 4 | 23 | 1 | 111 | 218 | |||||||||||||||||||||||||||
| 943826 | 34271 | 11/3/2022 7:43:29 AM | 11/3/2022 7:43:29 AM | IVR call: balance | Received call for balance for account 10423934 undefined | 7 | 2 | 6274 | 78 | ||||||||||||||||||||||||||||||||
| 943819 | 34268 | 11/3/2022 7:38:18 AM | 11/3/2022 7:38:18 AM | IVR call: balance | Received call for balance for account 10111516 undefined | 7 | 2 | 9872 | 78 | ||||||||||||||||||||||||||||||||
| 943817 | 34267 | 11/3/2022 7:37:26 AM | 11/3/2022 7:37:55 AM | IVR call: statement | Received call for statement for account 10435345 sent message: 28820 | 8 | 2 | 22668 | 79 | ||||||||||||||||||||||||||||||||
| 34265 | 11/3/2022 7:35:16 AM | 11/3/2022 7:35:24 AM | Water query | Kindly investigate high water charges raised on this account. Debtor previously reported on the 24.3.2022...<div><br></div> | 6 | 3 | 28919 | 72 | 12 | 2 | 23 | 1 | 50 | 73 | 73 | ||||||||||||||||||||||||||
| 943810 | 34266 | 11/3/2022 7:34:12 AM | 11/3/2022 7:34:13 AM | IVR call: balance | Received call for balance for account 10026121 undefined | 7 | 2 | 7548 | 78 | ||||||||||||||||||||||||||||||||
| 943800 | 34264 | 11/3/2022 7:31:42 AM | 11/3/2022 7:31:43 AM | IVR call: balance | Received call for balance for account 10294589 undefined | 7 | 2 | 28036 | 78 | ||||||||||||||||||||||||||||||||
| 943792 | 34263 | 11/3/2022 7:30:36 AM | 11/3/2022 7:30:37 AM | IVR call: balance | Received call for balance for account 10294589 undefined | 7 | 2 | 28036 | 78 | ||||||||||||||||||||||||||||||||
| 943768 | 34261 | 11/3/2022 7:24:17 AM | 11/3/2022 7:24:19 AM | IVR call: balance | Received call for balance for account 10060334 undefined | 7 | 2 | 28915 | 78 | ||||||||||||||||||||||||||||||||
| 943751 | 34260 | 11/3/2022 7:20:36 AM | 11/3/2022 7:20:52 AM | IVR call: statement | Received call for statement for account 10400382 sent message: 28817 | 8 | 2 | 17240 | 79 | ||||||||||||||||||||||||||||||||
| 943744 | 34259 | 11/3/2022 7:19:20 AM | 11/3/2022 7:19:20 AM | IVR call: balance | Received call for balance for account 10110845 undefined | 7 | 2 | 28914 | 78 | ||||||||||||||||||||||||||||||||
| 943733 | 34258 | 11/3/2022 7:17:26 AM | 11/3/2022 7:17:27 AM | IVR call: balance | Received call for balance for account 10024985 undefined | 7 | 2 | 10231 | 78 | ||||||||||||||||||||||||||||||||
| 943730 | 34257 | 11/3/2022 7:17:11 AM | 11/3/2022 7:17:12 AM | IVR call: balance | Received call for balance for account 10005801 undefined | 7 | 2 | 4587 | 78 | ||||||||||||||||||||||||||||||||
| 943729 | 34256 | 11/3/2022 7:16:58 AM | 11/3/2022 7:16:59 AM | IVR call: balance | Received call for balance for account 10423934 undefined | 7 | 2 | 6274 | 78 | ||||||||||||||||||||||||||||||||
| 34255 | 11/3/2022 7:15:51 AM | 2/15/2023 9:01:02 AM | Incorrect Meter charged | Meter serial numbers and readings aren't the same, a meter reader has confirmed.<div><br></div><div><br></div> | 23 | 3 | 28913 | 144 | 17 | 3 | 23 | 1 | 112 | 778 | 778 | ||||||||||||||||||||||||||
| 34253 | 11/3/2022 7:05:37 AM | 11/3/2022 7:05:40 AM | water | please spread consumption | 6 | 3 | 28911 | 112 | 12 | 2 | 23 | 1 | 112 | 203 | |||||||||||||||||||||||||||
| 943700 | 34254 | 11/3/2022 7:04:51 AM | 11/3/2022 7:04:51 AM | IVR call: balance | Received call for balance for account 10027002 undefined | 7 | 2 | 28904 | 78 | ||||||||||||||||||||||||||||||||
| 943696 | 34252 | 11/3/2022 7:03:16 AM | 11/3/2022 7:03:17 AM | IVR call: balance | Received call for balance for account 10027002 undefined | 7 | 2 | 28904 | 78 |