Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 945162 | 34388 | 11/4/2022 5:40:15 AM | 11/4/2022 5:40:16 AM | IVR call: balance | Received call for balance for account 10430947 undefined | 7 | 2 | 11758 | 78 | ||||||||||||||||||||||||||||||||
| 945158 | 34387 | 11/4/2022 5:32:40 AM | 11/4/2022 5:32:41 AM | IVR call: balance | Received call for balance for account 10430947 undefined | 7 | 2 | 11758 | 78 | ||||||||||||||||||||||||||||||||
| 945157 | 34386 | 11/4/2022 5:31:06 AM | 11/4/2022 5:31:07 AM | IVR call: balance | Received call for balance for account 10430947 undefined | 7 | 2 | 11758 | 78 | ||||||||||||||||||||||||||||||||
| 945156 | 34385 | 11/4/2022 5:29:48 AM | 11/4/2022 5:29:49 AM | IVR call: balance | Received call for balance for account 10430947 undefined | 7 | 2 | 11758 | 78 | ||||||||||||||||||||||||||||||||
| 945154 | 34384 | 11/4/2022 5:27:39 AM | 11/4/2022 5:27:40 AM | IVR call: balance | Received call for balance for account 10025830 undefined | 7 | 2 | 7902 | 78 | ||||||||||||||||||||||||||||||||
| 945153 | 34383 | 11/4/2022 5:26:00 AM | 11/4/2022 5:26:01 AM | IVR call: balance | Received call for balance for account 10025830 undefined | 7 | 2 | 7902 | 78 | ||||||||||||||||||||||||||||||||
| 945152 | 34382 | 11/4/2022 5:20:27 AM | 11/4/2022 5:20:27 AM | IVR call: balance | Received call for balance for account 10262576 undefined | 7 | 2 | 28822 | 78 | ||||||||||||||||||||||||||||||||
| 945150 | 34381 | 11/4/2022 5:05:10 AM | 11/4/2022 5:05:11 AM | IVR call: balance | Received call for balance for account 10429629 undefined | 7 | 2 | 16377 | 78 | ||||||||||||||||||||||||||||||||
| 945135 | 34380 | 11/4/2022 4:56:48 AM | 11/4/2022 4:57:36 AM | IVR call: statement | Received call for statement for account 10066112 sent message: 28920 | 8 | 2 | 10049 | 79 | ||||||||||||||||||||||||||||||||
| 945134 | 34379 | 11/4/2022 4:55:51 AM | 11/4/2022 4:55:52 AM | IVR call: balance | Received call for balance for account 10066112 undefined | 7 | 2 | 10049 | 78 | ||||||||||||||||||||||||||||||||
| 945129 | 11/4/2022 4:50:11 AM | 11/4/2022 4:50:12 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 945113 | 34378 | 11/4/2022 4:40:58 AM | 11/4/2022 4:41:23 AM | IVR call: statement | Received call for statement for account 10006061 sent message: 28919 | 8 | 2 | 25689 | 79 | ||||||||||||||||||||||||||||||||
| 945105 | 34377 | 11/4/2022 4:19:03 AM | 11/4/2022 4:19:03 AM | IVR call: balance | Received call for balance for account 10421812 undefined | 7 | 2 | 8021 | 78 | ||||||||||||||||||||||||||||||||
| 945104 | 34376 | 11/4/2022 4:18:00 AM | 11/4/2022 4:18:01 AM | IVR call: balance | Received call for balance for account 10421812 undefined | 7 | 2 | 8021 | 78 | ||||||||||||||||||||||||||||||||
| 945097 | 34375 | 11/4/2022 3:32:58 AM | 11/4/2022 3:32:59 AM | IVR call: balance | Received call for balance for account 10290901 undefined | 7 | 2 | 23329 | 78 | ||||||||||||||||||||||||||||||||
| 34373 | 11/3/2022 4:36:33 PM | 11/3/2022 4:36:36 PM | Incorrect Refuse Billing | I have now noticed I am being charged for Business Refuse – Twice Weekly , which is defiantly not correct! Yes, I work from home, but that doesn’t qualify as a business surely, especially since many have been working from home since COVD, and I am not generating any more waste than would be the case if I was not working from home. In fact, quite the opposite as I pay for a paper recycling company to collect the docs I discard, and as a result have also done other “recyclable items” thereby reducing what we put out for collection weekly. The charge also says Business - Twice Weekly which is most definitely not the service we receive | 23 | 3 | 28962 | 5 | 2 | 23 | 4 | 50 | 2832 | ||||||||||||||||||||||||||||
| 944883 | 34374 | 11/3/2022 4:32:59 PM | 11/3/2022 4:33:19 PM | IVR call: statement | Received call for statement for account 10439938 sent message: 28915 | 8 | 2 | 25647 | 79 | ||||||||||||||||||||||||||||||||
| 944870 | 34372 | 11/3/2022 4:26:50 PM | 11/3/2022 4:27:17 PM | IVR call: statement | Received call for statement for account 10108347 sent message: 28914 | 8 | 2 | 9124 | 79 | ||||||||||||||||||||||||||||||||
| 34371 | 11/3/2022 4:21:50 PM | 11/3/2022 4:23:28 PM | water | billing of october 2022 meter was changed to new smart meter created a billing of R11748.50<div><br></div><div>billed for 382kl</div> | 6 | 3 | 28961 | 25 | 12 | 3 | 23 | 1 | 112 | 25 | 25 | ||||||||||||||||||||||||||
| 34370 | 11/3/2022 4:21:17 PM | 11/3/2022 4:21:20 PM | Faulty water meter | We have been incorrectly billed since the meter was replaced. | 23 | 3 | 28881 | 12 | 2 | 23 | 1 | 111 | 2831 |