Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 945814 | 34465 | 11/4/2022 12:44:26 PM | 11/4/2022 12:44:27 PM | IVR call: balance | Received call for balance for account 10095708 undefined | 7 | 2 | 2752 | 78 | ||||||||||||||||||||||||||||||||
| 945802 | 34464 | 11/4/2022 12:39:44 PM | 11/4/2022 12:39:45 PM | IVR call: balance | Received call for balance for account 10021516 undefined | 7 | 2 | 28991 | 78 | ||||||||||||||||||||||||||||||||
| 945754 | 34461 | 11/4/2022 12:12:02 PM | 11/4/2022 12:12:02 PM | IVR call: balance | Received call for balance for account 10420995 undefined | 7 | 2 | 6453 | 78 | ||||||||||||||||||||||||||||||||
| 34460 | 11/4/2022 12:05:15 PM | 2/1/2023 1:05:03 PM | Water Query | 6 months policy from 2021/02/07-2022/03/08 | 23 | 3 | 28987 | 144 | 15 | 3 | 23 | 1 | 101 | 778 | 778 | ||||||||||||||||||||||||||
| 34459 | 11/4/2022 11:50:00 AM | 11/4/2022 11:50:03 AM | water | kindly assist with split consumption | 6 | 3 | 28986 | 113 | 12 | 2 | 23 | 1 | 112 | 202 | |||||||||||||||||||||||||||
| 945732 | 34458 | 11/4/2022 11:39:27 AM | 11/4/2022 11:40:02 AM | IVR call: statement | Received call for statement for account 10389779 sent message: 28986 | 8 | 2 | 24142 | 79 | ||||||||||||||||||||||||||||||||
| 945718 | 34457 | 11/4/2022 11:25:21 AM | 11/4/2022 11:25:22 AM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | ||||||||||||||||||||||||||||||||
| 945715 | 34456 | 11/4/2022 11:19:20 AM | 11/4/2022 11:19:21 AM | IVR call: balance | Received call for balance for account 10397045 undefined | 7 | 2 | 4929 | 78 | ||||||||||||||||||||||||||||||||
| 945711 | 34455 | 11/4/2022 11:14:39 AM | 11/4/2022 11:14:40 AM | IVR call: balance | Received call for balance for account 10368640 undefined | 7 | 2 | 3816 | 78 | ||||||||||||||||||||||||||||||||
| 945710 | 34454 | 11/4/2022 11:14:36 AM | 11/4/2022 11:14:37 AM | IVR call: balance | Received call for balance for account 10162624 undefined | 7 | 2 | 11065 | 78 | ||||||||||||||||||||||||||||||||
| 945708 | 34453 | 11/4/2022 11:14:06 AM | 11/4/2022 11:14:23 AM | IVR call: meter-reading | Received call for meter-reading for account 10168229 Meter reading: [324] Meter type: [water] | 10 | 2 | 19124 | 81 | ||||||||||||||||||||||||||||||||
| 945688 | 34452 | 11/4/2022 10:58:12 AM | 11/4/2022 10:58:12 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 945687 | 34451 | 11/4/2022 10:58:07 AM | 11/4/2022 10:58:08 AM | IVR call: balance | Received call for balance for account 10326782 undefined | 7 | 2 | 28985 | 78 | ||||||||||||||||||||||||||||||||
| 945667 | 34450 | 11/4/2022 10:43:30 AM | 11/4/2022 10:43:31 AM | IVR call:? | Received call for ? for account 10437911 | 24578 | |||||||||||||||||||||||||||||||||||
| 945663 | 34449 | 11/4/2022 10:41:55 AM | 11/4/2022 10:41:56 AM | IVR call:? | Received call for ? for account 10437911 | 24578 | |||||||||||||||||||||||||||||||||||
| 13823 | 11/4/2022 10:37:43 AM | 11/4/2022 10:37:45 AM | six months policy | 2020/06/29 3 11642.000 1.00000 847.000 C 2020/07/25 <div>2017/06/28 3 10795.000 1.00000 10.000 C 2017/07/22</div> | 6 | 3 | 12973 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | |||||||||||||||||||||||||||
| 945649 | 34448 | 11/4/2022 10:35:24 AM | 11/4/2022 10:35:24 AM | IVR call: balance | Received call for balance for account 10380771 undefined | 7 | 2 | 13660 | 78 | ||||||||||||||||||||||||||||||||
| 945648 | 34447 | 11/4/2022 10:34:21 AM | 11/4/2022 10:34:22 AM | IVR call: balance | Received call for balance for account 10397006 undefined | 7 | 2 | 9610 | 78 | ||||||||||||||||||||||||||||||||
| 34444 | 11/4/2022 10:21:29 AM | 11/4/2022 10:21:32 AM | METER NO SN212051128 | Good day over the past few months we have been charged interim readings of 15KL, despite us emailing readings. We average 5kl per month We have taken a photo of the meter No SN212051128 and attach it hereto for reference. Kindly adjust. | 23 | 3 | 28983 | 12 | 2 | 23 | 1 | 111 | 2835 | ||||||||||||||||||||||||||||
| 34446 | 11/4/2022 10:20:24 AM | 11/4/2022 10:22:13 AM | water | please assist duplication of meters please close one. | 6 | 3 | 28984 | 114 | 12 | 2 | 23 | 1 | 112 | 201 | 201 |