Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
949920 34829 11/9/2022 5:34:56 AM 11/9/2022 5:35:26 AM IVR call: statement Received call for statement for account 10067692 sent message: 29345 8 2 29106 79
949906 34828 11/9/2022 5:06:52 AM 11/9/2022 5:06:53 AM IVR call: balance Received call for balance for account 10429369 undefined 7 2 6520 78
949868 34827 11/9/2022 4:25:24 AM 11/9/2022 4:25:49 AM IVR call: statement Received call for statement for account 10157608 sent message: 29344 8 2 8152 79
949867 34826 11/9/2022 4:24:15 AM 11/9/2022 4:24:41 AM IVR call: statement Received call for statement for account 10157608 sent message: 29343 8 2 8152 79
949857 34825 11/9/2022 1:49:26 AM 11/9/2022 1:49:27 AM IVR call: balance Received call for balance for account 10426074 undefined 7 2 25287 78
34824 11/8/2022 6:46:08 PM 11/8/2022 6:46:10 PM Charged for conventional meter property has a prepaid box but charged for conventional meter 23 3 29105 39 5 2 23 2 112 39
34823 11/8/2022 6:31:58 PM 11/8/2022 6:31:59 PM WATER QUERY OVER CHARGE OF WATER 202020621 BUT NO READINGS TAKEN 23 3 29104 37 12 4 23 1 50 37
949814 34822 11/8/2022 5:51:30 PM 11/8/2022 5:51:30 PM IVR call: balance Received call for balance for account 10362984 undefined 7 2 9646 78
949812 34821 11/8/2022 5:50:51 PM 11/8/2022 5:50:52 PM IVR call: balance Received call for balance for account 10430976 undefined 7 2 9661 78
11381 11/8/2022 5:47:52 PM 11/8/2022 5:47:54 PM Water query High water bill in May 2015 and March 2017. 5 2 10126 34 77 34
949802 34820 11/8/2022 5:36:32 PM 11/8/2022 5:36:51 PM IVR call: statement Received call for statement for account 10037756 sent message: 29338 8 2 16070 79
949769 34819 11/8/2022 5:00:13 PM 11/8/2022 5:00:14 PM IVR call: balance Received call for balance for account 10216899 undefined 7 2 13983 78
949741 34818 11/8/2022 4:40:16 PM 11/8/2022 4:40:17 PM IVR call: balance Received call for balance for account 10172439 undefined 7 2 8062 78
34817 11/8/2022 4:15:15 PM 3/12/2023 11:52:12 AM Water meter reading query Charged for 3 water meters on one property for the past few months, only have 1 water meter and one house on my property water meter no. Is SN212081199. Need to remove incorrect water meters charged and update my current water reading provided in picture.<div><br></div><div>3 water meter readings charged against my property with only 1 meter. I am being over charged every month at 3 times the rate. 90 days query period has passed since my last query. I need this corrected as per my last compliant. Please someone attend to my matter as soon as possible with the correction of my water meter information and pass credits again my municipal account. (This part of information is from query ref#94447 which was closed as two queries were opened under the same account number). Kindly attend to this component as well.</div> 23 3 29103 12 2 23 1 112 2855 214
34817 11/8/2022 4:15:09 PM 11/8/2022 4:15:12 PM Water meter reading query Charged for 3 water meters on one property for the past few months, only have 1 water meter and one house on my property water meter no. Is SN212081199. Need to remove incorrect water meters charged and update my current water reading provided in picture. 23 3 29103 12 2 23 1 112 2855
949688 34816 11/8/2022 3:58:53 PM 11/8/2022 3:58:54 PM IVR call: balance Received call for balance for account 10290463 undefined 7 2 9542 78
34815 11/8/2022 3:58:33 PM 4/12/2023 10:09:04 AM Aged water readings Aged water readings entered reading dates curr 02/09/2020 Prev 24/10/2019 Meter 190929540 Curr 02/09/2022 Prev 02/09/2022<div>QRC-Response 2023/04/03</div><div><u>Six months policy done.</u></div><div><br></div><div>2019/2020 Back charged period does not qualify for six months policy amendment as consumption average 25kl and attracted stage 3 punitive tariffs, due to water restrictions implemented between 2020/2022 drought period.</div><div><br></div><div>For the period 202009-202209 Water has been adjusted according to six months policy implementation on 03.04.2023</div><div><b>Journal Number:</b> [236237] submitted for review and authorization.</div><div><b>Journal Amount</b>: [-R19,711.63]<br></div><div><br></div> 27 3 29102 12 2 23 1 112 4/11/2023 1:35:38 PM 145058 3 2854 230
949655 34814 11/8/2022 3:34:32 PM 11/8/2022 3:34:33 PM IVR call: balance Received call for balance for account 10170318 undefined 7 2 11835 78
949614 34812 11/8/2022 2:53:30 PM 11/8/2022 2:53:31 PM IVR call: balance Received call for balance for account 10028226 undefined 7 2 10319 78
949613 34811 11/8/2022 2:51:35 PM 11/8/2022 2:51:35 PM IVR call: balance Received call for balance for account 10384812 undefined 7 2 628 78