Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 950245 | 34849 | 11/9/2022 7:55:15 AM | 11/9/2022 7:55:15 AM | IVR call: balance | Received call for balance for account 10070029 undefined | 7 | 2 | 13530 | 78 | ||||||||||||||||||||||||||||||||
| 950207 | 34848 | 11/9/2022 7:44:21 AM | 11/9/2022 7:44:37 AM | IVR call: statement | Received call for statement for account 10295358 sent message: 29364 | 8 | 2 | 3692 | 79 | ||||||||||||||||||||||||||||||||
| 950204 | 34847 | 11/9/2022 7:44:05 AM | 11/9/2022 7:44:06 AM | IVR call: balance | Received call for balance for account 10176944 undefined | 7 | 2 | 5257 | 78 | ||||||||||||||||||||||||||||||||
| 32234 | 11/9/2022 7:42:16 AM | 12/12/2022 7:24:23 AM | WATER | METER NO.9203694490 WAS REMOVED AND METER NO.SN191012287 WAS INSTALLED IN 2020/09/10 PLEASE AMEND ACCOURDING FROM REPORT FROMMACROCOMM ALSO CONSUMER SUBMITTED READINGS 473 TAKEN ON THE 09/11/2022 FROM THE NEW METER. | 6 | 3 | 28316 | 114 | 12 | 2 | 23 | 1 | 112 | 140883 | 201 | 201 | |||||||||||||||||||||||||
| 950169 | 34846 | 11/9/2022 7:29:26 AM | 11/9/2022 7:29:49 AM | IVR call: statement | Received call for statement for account 10055344 sent message: 29360 | 8 | 2 | 4886 | 79 | ||||||||||||||||||||||||||||||||
| 34845 | 11/9/2022 7:26:19 AM | 11/9/2022 7:26:21 AM | WATER QUERY | HIGH CONSUMPTION 07/2020 METER NO. CTKP 2324,FROM 2021/06 METER NO. 160420430 WAS ALSO CHARGING THERE IS DOUBLE CHARGE ON THI ACC IN 2022/07 ANOTHER METER STARTED CHARGING. | 30 | 3 | 29111 | 84 | 4 | 1 | 112 | 192 | |||||||||||||||||||||||||||||
| 950149 | 34844 | 11/9/2022 7:18:43 AM | 11/9/2022 7:19:05 AM | IVR call: statement | Received call for statement for account 10362984 sent message: 29358 | 8 | 2 | 9646 | 79 | ||||||||||||||||||||||||||||||||
| 950127 | 34842 | 11/9/2022 7:15:27 AM | 11/9/2022 7:15:46 AM | IVR call: statement | Received call for statement for account 10013186 sent message: 29357 | 8 | 2 | 28669 | 79 | ||||||||||||||||||||||||||||||||
| 950124 | 34841 | 11/9/2022 7:14:21 AM | 11/9/2022 7:14:39 AM | IVR call: statement | Received call for statement for account 10438223 sent message: 29356 | 8 | 2 | 21688 | 79 | ||||||||||||||||||||||||||||||||
| 34840 | 11/9/2022 7:07:50 AM | 12/6/2022 7:30:04 AM | HIGH WATER CONSUMPTION | SIX MONTHS POLICY ADJUSTMENT DONE<br/><b>Journal Number</b>: [949762]<br/><b>Journal Amount</b>: [359728.78] | 27 | 3 | 29110 | 15 | 15 | 2 | 23 | 1 | 101 | 12/6/2022 7:29:57 AM | 2 | 15 | 2 | ||||||||||||||||||||||||
| 950101 | 34839 | 11/9/2022 7:00:26 AM | 11/9/2022 7:00:27 AM | IVR call: balance | Received call for balance for account 10057833 undefined | 7 | 2 | 5171 | 78 | ||||||||||||||||||||||||||||||||
| 950098 | 34838 | 11/9/2022 6:59:25 AM | 11/9/2022 6:59:26 AM | IVR call: balance | Received call for balance for account 10057833 undefined | 7 | 2 | 5171 | 78 | ||||||||||||||||||||||||||||||||
| 34837 | 11/9/2022 6:42:50 AM | 3/3/2023 10:33:39 AM | services | NO SERVICES CHARGE<div>QRC Response- previous owner"s account was terminated and services were transferred to the new owner"s account. </div><div>Query resolved.</div> | 27 | 3 | 29108 | 114 | 4 | 2 | 23 | 6 | 122 | 3/3/2023 10:33:39 AM | 143537 | 13 | 201 | 13 | |||||||||||||||||||||||
| 950055 | 34836 | 11/9/2022 6:40:18 AM | 11/9/2022 6:40:18 AM | IVR call: balance | Received call for balance for account 10028632 undefined | 7 | 2 | 5894 | 78 | ||||||||||||||||||||||||||||||||
| 950044 | 34835 | 11/9/2022 6:38:13 AM | 11/9/2022 6:38:13 AM | IVR call: balance | Received call for balance for account 10350212 undefined | 7 | 2 | 14406 | 78 | ||||||||||||||||||||||||||||||||
| 950010 | 34834 | 11/9/2022 6:27:40 AM | 11/9/2022 6:27:41 AM | IVR call: balance | Received call for balance for account 10440938 undefined | 7 | 2 | 29107 | 78 | ||||||||||||||||||||||||||||||||
| 950005 | 34833 | 11/9/2022 6:26:50 AM | 11/9/2022 6:26:51 AM | IVR call: balance | Received call for balance for account 10440938 undefined | 7 | 2 | 29107 | 78 | ||||||||||||||||||||||||||||||||
| 949998 | 34832 | 11/9/2022 6:26:01 AM | 11/9/2022 6:26:02 AM | IVR call: balance | Received call for balance for account 10440938 undefined | 7 | 2 | 29107 | 78 | ||||||||||||||||||||||||||||||||
| 949982 | 34831 | 11/9/2022 6:22:45 AM | 11/9/2022 6:22:45 AM | IVR call: balance | Received call for balance for account 20179679 undefined | 7 | 2 | 13752 | 78 | ||||||||||||||||||||||||||||||||
| 949945 | 34830 | 11/9/2022 6:02:07 AM | 11/9/2022 6:02:28 AM | IVR call: statement | Received call for statement for account 10425052 sent message: 29346 | 8 | 2 | 15294 | 79 |