Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 950844 | 34891 | 11/9/2022 10:51:25 AM | 11/9/2022 10:51:40 AM | IVR call: statement | Received call for statement for account 10019636 sent message: 29393 | 8 | 2 | 29127 | 79 | ||||||||||||||||||||||||||||||||
| 950834 | 34888 | 11/9/2022 10:47:35 AM | 11/9/2022 10:47:36 AM | IVR call: balance | Received call for balance for account 10007628 undefined | 7 | 2 | 4668 | 78 | ||||||||||||||||||||||||||||||||
| 950831 | 34887 | 11/9/2022 10:45:34 AM | 11/9/2022 10:45:35 AM | IVR call: balance | Received call for balance for account 10007628 undefined | 7 | 2 | 4668 | 78 | ||||||||||||||||||||||||||||||||
| 950820 | 34886 | 11/9/2022 10:39:07 AM | 11/9/2022 10:39:30 AM | IVR call: statement | Received call for statement for account 10004927 sent message: 29390 | 8 | 2 | 17416 | 79 | ||||||||||||||||||||||||||||||||
| 950819 | 34885 | 11/9/2022 10:38:27 AM | 11/9/2022 10:38:28 AM | IVR call: balance | Received call for balance for account 10262036 undefined | 7 | 2 | 22614 | 78 | ||||||||||||||||||||||||||||||||
| 950818 | 34884 | 11/9/2022 10:37:17 AM | 11/9/2022 10:37:35 AM | IVR call: statement | Received call for statement for account 10009372 sent message: 29389 | 8 | 2 | 6940 | 79 | ||||||||||||||||||||||||||||||||
| 950810 | 34883 | 11/9/2022 10:33:09 AM | 11/9/2022 10:33:27 AM | IVR call: meter-reading | Received call for meter-reading for account 10436536 Meter reading: [0059] Meter type: [water] | 10 | 2 | 29123 | 81 | ||||||||||||||||||||||||||||||||
| 950798 | 34882 | 11/9/2022 10:21:49 AM | 11/9/2022 10:21:49 AM | IVR call:? | Received call for ? for account 10000251 | 29122 | |||||||||||||||||||||||||||||||||||
| 950797 | 34881 | 11/9/2022 10:21:47 AM | 11/9/2022 10:22:05 AM | IVR call: statement | Received call for statement for account 10418582 sent message: 29388 | 8 | 2 | 5577 | 79 | ||||||||||||||||||||||||||||||||
| 950793 | 34880 | 11/9/2022 10:19:49 AM | 11/9/2022 10:19:49 AM | IVR call:? | Received call for ? for account 10000251 | 29122 | |||||||||||||||||||||||||||||||||||
| 950791 | 34879 | 11/9/2022 10:18:30 AM | 11/9/2022 10:18:31 AM | IVR call: balance | Received call for balance for account 10000251 undefined | 7 | 2 | 29122 | 78 | ||||||||||||||||||||||||||||||||
| 950777 | 34878 | 11/9/2022 10:08:52 AM | 11/9/2022 10:08:53 AM | IVR call: balance | Received call for balance for account 10307869 undefined | 7 | 2 | 11161 | 78 | ||||||||||||||||||||||||||||||||
| 34877 | 11/9/2022 10:03:48 AM | 11/9/2022 10:29:27 AM | incorrect meter charged | an incorrect meter is charging on the account | 30 | 3 | 29121 | 17 | 4 | 1 | 112 | 17 | 17 | ||||||||||||||||||||||||||||
| 950763 | 34876 | 11/9/2022 10:00:13 AM | 11/9/2022 10:00:14 AM | IVR call: balance | Received call for balance for account 10400441 undefined | 7 | 2 | 13657 | 78 | ||||||||||||||||||||||||||||||||
| 950758 | 34875 | 11/9/2022 9:58:41 AM | 11/9/2022 9:58:42 AM | IVR call: balance | Received call for balance for account 10330213 undefined | 7 | 2 | 5049 | 78 | ||||||||||||||||||||||||||||||||
| 950745 | 34874 | 11/9/2022 9:54:47 AM | 11/9/2022 9:54:48 AM | IVR call: balance | Received call for balance for account 10440703 undefined | 7 | 2 | 29120 | 78 | ||||||||||||||||||||||||||||||||
| 32656 | 11/9/2022 9:53:13 AM | 11/9/2022 9:53:15 AM | Duplicate query | Duplicate wuery closed | 27 | 3 | 28462 | 3 | 15 | 3 | 23 | 1 | 101 | 11/9/2022 9:53:13 AM | 3 | 3 | |||||||||||||||||||||||||
| 950722 | 34873 | 11/9/2022 9:45:31 AM | 11/9/2022 9:45:58 AM | IVR call: statement | Received call for statement for account 10341943 sent message: 29385 | 8 | 2 | 22683 | 79 | ||||||||||||||||||||||||||||||||
| 950691 | 34871 | 11/9/2022 9:33:04 AM | 11/9/2022 9:33:25 AM | IVR call: statement | Received call for statement for account 10279767 sent message: 29381 | 8 | 2 | 26327 | 79 | ||||||||||||||||||||||||||||||||
| 950630 | 34870 | 11/9/2022 9:22:26 AM | 11/9/2022 9:22:27 AM | IVR call: balance | Received call for balance for account 10425092 undefined | 7 | 2 | 29119 | 78 |