Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
34922 11/9/2022 2:06:06 PM 11/9/2022 2:06:07 PM Double billing in water Please note there is only 1 water meter at above property ie SN212073114. You are billing for 2 water meters on the statement. Please take off water meter no 9301209150 and credit all the water billings billed on the statement from when this water meter was reversed. ref. number: 22037. 23 3 12132 12 2 23 1 112 2863
951190 34930 11/9/2022 1:50:49 PM 11/9/2022 1:50:50 PM IVR call: balance Received call for balance for account 20087869 undefined 7 2 393 78
951183 34929 11/9/2022 1:46:23 PM 11/9/2022 1:46:40 PM IVR call: statement Received call for statement for account 10214819 sent message: 29417 8 2 29144 79
951160 34928 11/9/2022 1:32:46 PM 11/9/2022 1:33:08 PM IVR call: statement Received call for statement for account 10383458 sent message: 29415 8 2 7647 79
951151 34927 11/9/2022 1:29:13 PM 11/9/2022 1:29:14 PM IVR call: balance Received call for balance for account 10438370 undefined 7 2 22214 78
951150 34926 11/9/2022 1:29:01 PM 11/9/2022 1:29:01 PM IVR call: balance Received call for balance for account 10111874 undefined 7 2 25471 78
951149 34925 11/9/2022 1:28:09 PM 11/9/2022 1:28:11 PM IVR call: balance Received call for balance for account 10406206 undefined 7 2 5641 78
34921 11/9/2022 1:28:07 PM 5/22/2023 8:52:29 AM 6 moths policy please assist with a 6mths policy-190925988 meter<div><br></div><div>journal authorized - will reflect on the May 2023 account</div><br/><b>Journal Amount</b>: [62081.00] 27 3 29142 115 15 2 23 1 101 5/22/2023 8:52:18 AM 2 200 2
951145 34924 11/9/2022 1:25:30 PM 11/9/2022 1:25:30 PM IVR call:? Received call for ? for account 10054082 29143
951140 34923 11/9/2022 1:23:32 PM 11/9/2022 1:23:33 PM IVR call: balance Received call for balance for account 10249145 undefined 7 2 6672 78
28027 11/9/2022 1:07:05 PM 11/9/2022 1:07:09 PM plumber's report please find attached plumber's letter 6 3 6873 114 17 2 23 1 96 201
34920 11/9/2022 12:56:14 PM 11/15/2022 6:36:51 AM 6 momths policy with tarrif change 6 months policy with tarrif change 202209.<br/><b>Journal Number</b>: [962441]<br/><b>Journal Amount</b>: [906058.22] 27 3 29141 17 15 2 23 1 101 11/15/2022 6:36:40 AM 2 17 2
34918 11/9/2022 12:43:24 PM 11/17/2022 8:10:26 AM water please apply six months policy meter no 150104739<br/><b>Journal Number</b>: [977729] 24 3 29139 112 15 2 23 1 101 203 13
951021 34917 11/9/2022 12:35:34 PM 11/9/2022 12:35:35 PM IVR call: balance Received call for balance for account 10065463 undefined 7 2 8461 78
951019 34916 11/9/2022 12:35:01 PM 11/9/2022 12:35:02 PM IVR call: balance Received call for balance for account 10407232 undefined 7 2 10361 78
951007 34915 11/9/2022 12:31:35 PM 11/9/2022 12:31:35 PM IVR call: balance Received call for balance for account 10440938 undefined 7 2 29107 78
951000 34914 11/9/2022 12:30:21 PM 11/9/2022 12:30:47 PM IVR call: statement Received call for statement for account 70053030 sent message: 29404 8 2 24685 79
950997 34913 11/9/2022 12:29:19 PM 11/9/2022 12:29:19 PM IVR call: balance Received call for balance for account 10400792 undefined 7 2 12792 78
950996 11/9/2022 12:29:17 PM 11/9/2022 12:29:18 PM IVR call:? Received call for ? for account undefined
34911 11/9/2022 12:29:11 PM 11/9/2022 12:29:14 PM WATER PLEASE SPLIT CONSUMPTION FROM 2022/01/12 - 2022/09/12.<div><br></div> 6 3 29138 114 12 2 23 1 112 201