Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 34973 | 11/10/2022 7:22:41 AM | 3/3/2023 10:14:38 AM | Account still in my name | I am still getting an account for the property I sold, transfer took place on 12 September 2022. I received an account for October 2022 and the property no longer belongs to me.<div><br></div><div>QRC Response- previous owner"s account was terminated and services were transferred to the new owner"s account.</div><div>Query resolved.</div> | 27 | 3 | 29156 | 4 | 2 | 23 | 6 | 122 | 3/3/2023 10:14:38 AM | 143524 | 13 | 2866 | 13 | ||||||||||||||||||||||||
| 951895 | 34972 | 11/10/2022 7:16:08 AM | 11/10/2022 7:16:09 AM | IVR call: balance | Received call for balance for account 10012445 undefined | 7 | 2 | 28542 | 78 | ||||||||||||||||||||||||||||||||
| 34969 | 11/10/2022 7:06:16 AM | 3/12/2023 11:52:29 AM | consolidation | PLEASE FIND THE ATTCHED PROOF OF CONSOLIDATION <div><br>QRC RESPONSE: Query Closed</div><div>The letter is addressed to the customer in relation to consolidated erven, with no other details provided. Letter should be referred to Rates & Billing Department if different ervens are affected to close certain accounts.</div> | 27 | 3 | 29153 | 114 | 4 | 2 | 23 | 6 | 76 | 3/12/2023 11:52:29 AM | 144055 | 3 | 201 | 3 | |||||||||||||||||||||||
| 951865 | 34968 | 11/10/2022 7:04:07 AM | 11/10/2022 7:04:25 AM | IVR call: statement | Received call for statement for account 10421607 sent message: 29427 | 8 | 2 | 29152 | 79 | ||||||||||||||||||||||||||||||||
| 951848 | 34967 | 11/10/2022 7:00:14 AM | 11/10/2022 7:00:30 AM | IVR call: statement | Received call for statement for account 10369079 sent message: 29426 | 8 | 2 | 29151 | 79 | ||||||||||||||||||||||||||||||||
| 951842 | 34965 | 11/10/2022 6:55:07 AM | 11/10/2022 6:56:13 AM | IVR call: statement | Received call for statement for account 10178944 sent message: 29425 | 8 | 2 | 20956 | 79 | ||||||||||||||||||||||||||||||||
| 951840 | 34964 | 11/10/2022 6:53:45 AM | 11/10/2022 6:53:46 AM | IVR call: balance | Received call for balance for account 10007728 undefined | 7 | 2 | 10324 | 78 | ||||||||||||||||||||||||||||||||
| 951836 | 34963 | 11/10/2022 6:52:47 AM | 11/10/2022 6:52:48 AM | IVR call: balance | Received call for balance for account 10007727 undefined | 7 | 2 | 10325 | 78 | ||||||||||||||||||||||||||||||||
| 951815 | 34962 | 11/10/2022 6:43:52 AM | 11/10/2022 6:43:53 AM | IVR call: balance | Received call for balance for account 10155149 undefined | 7 | 2 | 8214 | 78 | ||||||||||||||||||||||||||||||||
| 951810 | 34961 | 11/10/2022 6:40:59 AM | 11/10/2022 6:41:01 AM | IVR call: balance | Received call for balance for account 10007728 undefined | 7 | 2 | 10324 | 78 | ||||||||||||||||||||||||||||||||
| 951796 | 34960 | 11/10/2022 6:29:56 AM | 11/10/2022 6:29:57 AM | IVR call: balance | Received call for balance for account 10036014 undefined | 7 | 2 | 3918 | 78 | ||||||||||||||||||||||||||||||||
| 34958 | 11/10/2022 6:28:18 AM | 11/10/2022 6:28:19 AM | water | CONSUMER HAS A WATER READING 797 TAKEN ON THE 12/10/2022 FROM METER NO.1409894 | 6 | 3 | 29149 | 114 | 12 | 3 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 951792 | 34959 | 11/10/2022 6:27:58 AM | 11/10/2022 6:27:59 AM | IVR call:? | Received call for ? for account 10435568 | 29150 | |||||||||||||||||||||||||||||||||||
| 951781 | 34957 | 11/10/2022 6:20:24 AM | 11/10/2022 6:20:25 AM | IVR call: balance | Received call for balance for account 10424539 undefined | 7 | 2 | 11667 | 78 | ||||||||||||||||||||||||||||||||
| 951776 | 34956 | 11/10/2022 6:06:09 AM | 11/10/2022 6:06:28 AM | IVR call: statement | Received call for statement for account 10169756 sent message: 29423 | 8 | 2 | 10582 | 79 | ||||||||||||||||||||||||||||||||
| 951715 | 34955 | 11/10/2022 4:05:48 AM | 11/10/2022 4:06:06 AM | IVR call: statement | Received call for statement for account 10330305 sent message: 29422 | 8 | 2 | 23852 | 79 | ||||||||||||||||||||||||||||||||
| 951703 | 34954 | 11/9/2022 7:33:32 PM | 11/9/2022 7:33:33 PM | IVR call: balance | Received call for balance for account 10242897 undefined | 7 | 2 | 23059 | 78 | ||||||||||||||||||||||||||||||||
| 951608 | 34953 | 11/9/2022 5:35:39 PM | 11/9/2022 5:35:40 PM | IVR call: balance | Received call for balance for account 10384357 undefined | 7 | 2 | 29148 | 78 | ||||||||||||||||||||||||||||||||
| 951596 | 34952 | 11/9/2022 5:30:16 PM | 11/9/2022 5:30:17 PM | IVR call: balance | Received call for balance for account 10367049 undefined | 7 | 2 | 24311 | 78 | ||||||||||||||||||||||||||||||||
| 951550 | 34951 | 11/9/2022 5:18:25 PM | 11/9/2022 5:18:26 PM | IVR call: balance | Received call for balance for account 10440317 undefined | 7 | 2 | 29147 | 78 |