Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 952167 | 34993 | 11/10/2022 8:48:06 AM | 11/10/2022 8:48:07 AM | IVR call:? | Received call for ? for account 10422504 | 13086 | |||||||||||||||||||||||||||||||||||
| 34992 | 11/10/2022 8:46:26 AM | 1/20/2023 10:41:23 AM | SERVICES CHARGED ON PREVIOS OWNER | KINDLY TRANSFER CHRGES TO THE NEW OWNER<br/><b>Journal Number</b>: [527049] | 24 | 3 | 29168 | 108 | 4 | 2 | 23 | 6 | 122 | 207 | 4 | ||||||||||||||||||||||||||
| 34986 | 11/10/2022 8:39:15 AM | 3/12/2023 12:43:48 PM | Previous owner | Transfer all charges to indigent tenant account no: 10438412...<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Request to transfer of charges to be submitted to Data Quality Section or Bad Debt Sections (Accounts Management) for further assessment in line with Indigent heir accounts or consolidations.</div><div>Change of ownerships are processed only when a property has been sold and a new owner has been registered.</div> | 27 | 3 | 29164 | 72 | 4 | 3 | 23 | 6 | 76 | 3/12/2023 12:43:48 PM | 144073 | 3 | 73 | 3 | |||||||||||||||||||||||
| 32665 | 11/10/2022 8:33:38 AM | 11/10/2022 8:38:24 AM | Dispute on water charges | Query referred to Inland Region for further assessment:<div>Meter #110039601 was removed in Sept 2020 as meter #1100396010. <div>Then added back in Sept 2022 and back charged from Sept 2020</div><div>But during the same period, the account was billing monthly water consumption on meter #110039591 from 08/2021 to 09/2022</div></div> | 23 | 3 | 28463 | 3 | 3 | 1 | 1 | 112 | 3 | 3 | |||||||||||||||||||||||||||
| 34990 | 11/10/2022 8:32:50 AM | 12/22/2022 9:25:33 AM | late termination | erf8576 was subdivided and property was sold in 2017 by the owner.<div><br></div><div>NO PROOF OF REGISTERED NEW OWNER</div> | 27 | 3 | 29165 | 16 | 4 | 2 | 23 | 6 | 122 | 12/22/2022 9:25:32 AM | 141051 | 4 | 16 | 4 | |||||||||||||||||||||||
| 952105 | 34989 | 11/10/2022 8:19:52 AM | 11/10/2022 8:19:53 AM | IVR call: balance | Received call for balance for account 10375251 undefined | 7 | 2 | 1995 | 78 | ||||||||||||||||||||||||||||||||
| 952088 | 34987 | 11/10/2022 8:15:15 AM | 11/10/2022 8:15:16 AM | IVR call: balance | Received call for balance for account 10364167 undefined | 7 | 2 | 25824 | 78 | ||||||||||||||||||||||||||||||||
| 34985 | 11/10/2022 8:05:03 AM | 11/10/2022 8:05:07 AM | water | PLEAASE ASSIST DUPLICATION OF METERS PLEASE CLOSE ONE . | 6 | 3 | 29162 | 114 | 12 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 34974 | 11/10/2022 8:03:23 AM | 11/10/2022 8:03:29 AM | Incorrect water meter reading | You billed me for an incorrect meter reading on my Oct 2022 account statement, the reading being 2108kl. The reading was simply calculated from a zero start, while the last physical reading you took in May 2022 was already at 2041kl. You calculated the total water usage for Oct as 2108kl. Do you know how much water 2108kl is? An olympic swimming pool's worth! Here are the facts: The last recorded meter reading on my Jun 2022 statement was 2041kl (meter read on 20/05/2022). You billed me for a further 18kl in Jul 2022, 18kl in Aug 2022 and 28kl in Sept 2022. This brings us to a total of 2105kl. The correct water meter reading for Oct should have been 3kl, if you want to be pedantic about it. I am attaching a photo of my water meter taken on 28 Oct 2022 for your information. Correct your mistake and resend a corrected statement for payment please. | 23 | 3 | 29157 | 12 | 2 | 23 | 1 | 111 | 2867 | ||||||||||||||||||||||||||||
| 952020 | 34984 | 11/10/2022 7:57:22 AM | 11/10/2022 7:57:48 AM | IVR call: statement | Received call for statement for account 10389779 sent message: 29444 | 8 | 2 | 24142 | 79 | ||||||||||||||||||||||||||||||||
| 951994 | 34983 | 11/10/2022 7:54:00 AM | 11/10/2022 7:54:25 AM | IVR call: statement | Received call for statement for account 10362807 sent message: 29443 | 8 | 2 | 26143 | 79 | ||||||||||||||||||||||||||||||||
| 951991 | 34982 | 11/10/2022 7:53:31 AM | 11/10/2022 7:53:32 AM | IVR call: balance | Received call for balance for account 10205294 undefined | 7 | 2 | 12059 | 78 | ||||||||||||||||||||||||||||||||
| 951983 | 34981 | 11/10/2022 7:52:23 AM | 11/10/2022 7:52:24 AM | IVR call: balance | Received call for balance for account 10205394 undefined | 7 | 2 | 29161 | 78 | ||||||||||||||||||||||||||||||||
| 21402 | 11/10/2022 7:47:12 AM | 11/10/2022 7:47:15 AM | Water Query | Please assist with spread consumption for water charged January 2022 | 6 | 3 | 21294 | 167 | 12 | 2 | 23 | 1 | 111 | 893 | |||||||||||||||||||||||||||
| 951961 | 34979 | 11/10/2022 7:47:05 AM | 11/10/2022 7:47:23 AM | IVR call: statement | Received call for statement for account 10440400 sent message: 29442 | 8 | 2 | 28531 | 79 | ||||||||||||||||||||||||||||||||
| 951958 | 34978 | 11/10/2022 7:44:49 AM | 11/10/2022 7:44:50 AM | IVR call: balance | Received call for balance for account 10352289 undefined | 7 | 2 | 29160 | 78 | ||||||||||||||||||||||||||||||||
| 951956 | 34977 | 11/10/2022 7:42:23 AM | 11/10/2022 7:42:24 AM | IVR call: balance | Received call for balance for account 10352289 undefined | 7 | 2 | 29160 | 78 | ||||||||||||||||||||||||||||||||
| 34966 | 11/10/2022 7:35:55 AM | 11/10/2022 7:35:58 AM | water readings | see attachments incorrect allocation of payment | 23 | 3 | 5927 | 12 | 2 | 23 | 1 | 111 | 2865 | ||||||||||||||||||||||||||||
| 951945 | 34976 | 11/10/2022 7:35:18 AM | 11/10/2022 7:35:19 AM | IVR call:? | Received call for ? for account 10387435 | 29159 | |||||||||||||||||||||||||||||||||||
| 34975 | 11/10/2022 7:27:07 AM | 11/10/2022 7:27:09 AM | Sewage | Sewage Query,Customer queries the number of pans charged. | 30 | 3 | 29158 | 132 | 2 | 93 | 56 | 230 |