Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 952512 | 35013 | 11/10/2022 11:01:47 AM | 11/10/2022 11:01:47 AM | IVR call: balance | Received call for balance for account 10438482 undefined | 7 | 2 | 28107 | 78 | ||||||||||||||||||||||||||||||||
| 35012 | 11/10/2022 10:59:27 AM | 11/10/2022 11:02:00 AM | WATER | PLUMBERS LETTER SUBMITTED<div><br></div> | 6 | 3 | 29174 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | 201 | ||||||||||||||||||||||||||
| 952509 | 35011 | 11/10/2022 10:54:40 AM | 11/10/2022 10:54:59 AM | IVR call: statement | Received call for statement for account 10325597 sent message: 29487 | 8 | 2 | 15366 | 79 | ||||||||||||||||||||||||||||||||
| 35010 | 11/10/2022 10:54:14 AM | 11/10/2022 10:54:17 AM | water | consumer is disputing the amount charged in october 2022, she understands its backcharged but disputing amount | 6 | 3 | 29173 | 27 | 12 | 2 | 23 | 1 | 113 | 27 | |||||||||||||||||||||||||||
| 952478 | 35009 | 11/10/2022 10:22:47 AM | 11/10/2022 10:22:48 AM | IVR call: balance | Received call for balance for account 10418820 undefined | 7 | 2 | 7448 | 78 | ||||||||||||||||||||||||||||||||
| 952477 | 35008 | 11/10/2022 10:21:18 AM | 11/10/2022 10:21:19 AM | IVR call: balance | Received call for balance for account 10024750 undefined | 7 | 2 | 2926 | 78 | ||||||||||||||||||||||||||||||||
| 35007 | 11/10/2022 10:12:10 AM | 11/10/2022 10:12:13 AM | water | please reverse charges from meter 9305115630 from 2016 to 2021. because meter 130033434 has been charged dating back to 2016 yet we were charging him water all those years. | 6 | 3 | 29172 | 112 | 12 | 2 | 23 | 1 | 112 | 203 | |||||||||||||||||||||||||||
| 952436 | 35006 | 11/10/2022 9:57:04 AM | 11/10/2022 9:57:21 AM | IVR call: statement | Received call for statement for account 10358013 sent message: 29476 | 8 | 2 | 9205 | 79 | ||||||||||||||||||||||||||||||||
| 952433 | 35005 | 11/10/2022 9:56:00 AM | 11/10/2022 9:56:01 AM | IVR call: balance | Received call for balance for account 10358013 undefined | 7 | 2 | 9205 | 78 | ||||||||||||||||||||||||||||||||
| 35003 | 11/10/2022 9:51:54 AM | 2/16/2023 10:04:47 AM | incorrect water readings,faulty water meter.Please investigate. | Incorrect water readings,faulty water meter.Please investigate. | 6 | 3 | 29171 | 21 | 12 | 2 | 23 | 1 | 111 | 142787 | 21 | ||||||||||||||||||||||||||
| 952420 | 35004 | 11/10/2022 9:50:07 AM | 11/10/2022 9:50:36 AM | IVR call: statement | Received call for statement for account 10055661 sent message: 29472 | 8 | 2 | 2142 | 79 | ||||||||||||||||||||||||||||||||
| 952400 | 35002 | 11/10/2022 9:43:58 AM | 11/10/2022 9:44:26 AM | IVR call: statement | Received call for statement for account 10423934 sent message: 29471 | 8 | 2 | 6274 | 79 | ||||||||||||||||||||||||||||||||
| 952361 | 35001 | 11/10/2022 9:34:49 AM | 11/10/2022 9:35:11 AM | IVR call: statement | Received call for statement for account 10359336 sent message: 29470 | 8 | 2 | 5270 | 79 | ||||||||||||||||||||||||||||||||
| 34997 | 11/10/2022 9:33:03 AM | 4/14/2023 9:33:28 AM | Underground water leak | Kindly find the attached plumber's report as I wish to register a query on the water bill owing to the plumbers findings that I have been experiencing underground water leakages which led to my account being overbilled water account. | 23 | 3 | 6483 | 17 | 2 | 23 | 1 | 96 | 145382 | 2870 | |||||||||||||||||||||||||||
| 952352 | 35000 | 11/10/2022 9:32:21 AM | 11/10/2022 9:32:21 AM | IVR call:? | Received call for ? for account 10055681 | 29170 | |||||||||||||||||||||||||||||||||||
| 952342 | 34999 | 11/10/2022 9:29:58 AM | 11/10/2022 9:29:58 AM | IVR call: balance | Received call for balance for account 10392395 undefined | 7 | 2 | 29169 | 78 | ||||||||||||||||||||||||||||||||
| 952339 | 34998 | 11/10/2022 9:28:34 AM | 11/10/2022 9:28:35 AM | IVR call: balance | Received call for balance for account 10272758 undefined | 7 | 2 | 14581 | 78 | ||||||||||||||||||||||||||||||||
| 952264 | 34996 | 11/10/2022 9:18:56 AM | 11/10/2022 9:19:13 AM | IVR call: statement | Received call for statement for account 10074991 sent message: 29464 | 8 | 2 | 28889 | 79 | ||||||||||||||||||||||||||||||||
| 952239 | 34995 | 11/10/2022 9:09:16 AM | 11/10/2022 9:09:38 AM | IVR call: statement | Received call for statement for account 10074991 sent message: 29460 | 8 | 2 | 28889 | 79 | ||||||||||||||||||||||||||||||||
| 952172 | 34994 | 11/10/2022 8:49:47 AM | 11/10/2022 8:50:13 AM | IVR call: statement | Received call for statement for account 10422504 sent message: 29459 | 8 | 2 | 13086 | 79 |