Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 954219 | 11/11/2022 10:21:09 AM | 11/11/2022 10:21:09 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 954208 | 11/11/2022 10:16:28 AM | 11/11/2022 10:16:29 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 954198 | 11/11/2022 10:11:01 AM | 11/11/2022 10:11:01 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 954206 | 11/11/2022 10:05:29 AM | 11/11/2022 10:05:30 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 34980 | 11/11/2022 9:43:48 AM | 11/11/2022 9:43:51 AM | No longer have a dog. Cancel dog tax | My large dog passed on in January 2022. I no longer have a dog, as we replaced him with an alarm system. please adjust my account accordingly. thank you | 23 | 3 | 15141 | 5 | 2 | 23 | 11 | 72 | 2868 | ||||||||||||||||||||||||||||
| 34980 | 11/11/2022 9:36:46 AM | 11/11/2022 9:36:48 AM | average water charged for is TOO LOW | My average was 5 kl now up to 10 kl BUT my use is 25 to 30kl per month. This results in massive accounts every time you read and I fear being charged the upper tarrifs unfairly. PLEASE up my monthly average of water use to 25kl per month. | 23 | 3 | 15141 | 5 | 2 | 23 | 1 | 113 | 2868 | ||||||||||||||||||||||||||||
| 953764 | 35102 | 11/11/2022 8:35:35 AM | 11/11/2022 8:35:53 AM | IVR call: statement | Received call for statement for account 10007972 sent message: 29593 | 8 | 2 | 27701 | 79 | ||||||||||||||||||||||||||||||||
| 953763 | 35101 | 11/11/2022 8:34:40 AM | 11/11/2022 8:34:41 AM | IVR call: balance | Received call for balance for account 10007972 undefined | 7 | 2 | 27701 | 78 | ||||||||||||||||||||||||||||||||
| 953757 | 35100 | 11/11/2022 8:31:54 AM | 11/11/2022 8:31:54 AM | IVR call: balance | Received call for balance for account 10440097 undefined | 7 | 2 | 28313 | 78 | ||||||||||||||||||||||||||||||||
| 953756 | 35099 | 11/11/2022 8:31:31 AM | 11/11/2022 8:31:31 AM | IVR call: balance | Received call for balance for account 10282044 undefined | 7 | 2 | 27691 | 78 | ||||||||||||||||||||||||||||||||
| 953753 | 35098 | 11/11/2022 8:30:38 AM | 11/11/2022 8:30:56 AM | IVR call: statement | Received call for statement for account 10249859 sent message: 29592 | 8 | 2 | 8150 | 79 | ||||||||||||||||||||||||||||||||
| 35097 | 11/11/2022 8:27:52 AM | 11/11/2022 8:27:56 AM | WATER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 200/08/04 - 2021/06/03. | 6 | 3 | 29203 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 953730 | 35096 | 11/11/2022 8:20:34 AM | 11/11/2022 8:20:34 AM | IVR call: balance | Received call for balance for account 10245390 undefined | 7 | 2 | 5275 | 78 | ||||||||||||||||||||||||||||||||
| 953728 | 35095 | 11/11/2022 8:19:53 AM | 11/11/2022 8:19:53 AM | IVR call: balance | Received call for balance for account 10216307 undefined | 7 | 2 | 5045 | 78 | ||||||||||||||||||||||||||||||||
| 35094 | 11/11/2022 8:16:40 AM | 11/11/2022 8:16:43 AM | water | fixed leak plumber's letter submitted. | 6 | 3 | 29202 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 35093 | 11/11/2022 8:15:42 AM | 11/11/2022 8:15:45 AM | high consumption in october 2022 | high water consumption for october 2022 | 6 | 3 | 29201 | 24 | 15 | 2 | 23 | 1 | 101 | 24 | |||||||||||||||||||||||||||
| 35088 | 11/11/2022 8:14:58 AM | 2/13/2023 5:57:24 AM | Water query | Queries and Resolution have been sent in a number of times but to date have had no feed back- 31/5/21 3/3/22 20/5/22 | 23 | 3 | 10426 | 5 | 2 | 23 | 1 | 111 | 142556 | 2875 | 20 | ||||||||||||||||||||||||||
| 35092 | 11/11/2022 8:06:04 AM | 11/11/2022 8:06:52 AM | electricity service charged consumer got prepaid meter. | electricity charged but consumer is using prepaid. | 4 | 2 | 29199 | 21 | 77 | 11/11/2022 8:06:04 AM | 21 | 21 | 21 | ||||||||||||||||||||||||||||
| 35091 | 11/11/2022 8:02:28 AM | 11/11/2022 8:02:31 AM | Electricity being charged to acc but consumer is using prepaid electricity. | Electricity being charged to account but consumer is buying prepaid electricity.Please assist. | 6 | 3 | 29198 | 21 | 5 | 2 | 23 | 2 | 103 | 21 | |||||||||||||||||||||||||||
| 35090 | 11/11/2022 8:01:06 AM | 11/11/2022 8:01:10 AM | high water consumption | consumer states that he has a pending water query and that a plumbers letter had also been submitted. | 6 | 3 | 29197 | 16 | 17 | 2 | 23 | 1 | 96 | 16 |