Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 35358 | 11/14/2022 2:00:46 PM | 11/14/2022 2:00:48 PM | Water Query | Staff was charged R 9 100 for 5 months water in August 2020, kindly assist. | 6 | 3 | 29301 | 120 | 15 | 4 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 958525 | 35360 | 11/14/2022 2:00:37 PM | 11/14/2022 2:00:38 PM | IVR call: balance | Received call for balance for account 10021818 undefined | 7 | 2 | 2456 | 78 | ||||||||||||||||||||||||||||||||
| 958522 | 35359 | 11/14/2022 1:59:21 PM | 11/14/2022 1:59:22 PM | IVR call: balance | Received call for balance for account 10294164 undefined | 7 | 2 | 9194 | 78 | ||||||||||||||||||||||||||||||||
| 958501 | 35356 | 11/14/2022 1:50:11 PM | 11/14/2022 1:50:12 PM | IVR call: balance | Received call for balance for account 10016555 undefined | 7 | 2 | 15160 | 78 | ||||||||||||||||||||||||||||||||
| 958493 | 35354 | 11/14/2022 1:45:40 PM | 11/14/2022 1:45:41 PM | IVR call: balance | Received call for balance for account 10217345 undefined | 7 | 2 | 7496 | 78 | ||||||||||||||||||||||||||||||||
| 35351 | 11/14/2022 1:45:25 PM | 11/14/2022 1:45:28 PM | No water readings for 4 mhts | No Water readings for 4mhts | 6 | 3 | 29298 | 21 | 17 | 2 | 23 | 1 | 111 | 21 | |||||||||||||||||||||||||||
| 958490 | 35353 | 11/14/2022 1:44:41 PM | 11/14/2022 1:44:59 PM | IVR call: statement | Received call for statement for account 10439948 sent message: 29869 | 8 | 2 | 25639 | 79 | ||||||||||||||||||||||||||||||||
| 958489 | 35352 | 11/14/2022 1:44:38 PM | 11/14/2022 1:44:38 PM | IVR call: balance | Received call for balance for account 10217345 undefined | 7 | 2 | 7496 | 78 | ||||||||||||||||||||||||||||||||
| 958487 | 35350 | 11/14/2022 1:43:31 PM | 11/14/2022 1:43:31 PM | IVR call: balance | Received call for balance for account 10439948 undefined | 7 | 2 | 25639 | 78 | ||||||||||||||||||||||||||||||||
| 958481 | 35349 | 11/14/2022 1:38:41 PM | 11/14/2022 1:39:07 PM | IVR call: statement | Received call for statement for account 10424368 sent message: 29866 | 8 | 2 | 6474 | 79 | ||||||||||||||||||||||||||||||||
| 958473 | 35348 | 11/14/2022 1:35:24 PM | 11/14/2022 1:35:25 PM | IVR call: balance | Received call for balance for account 10382262 undefined | 7 | 2 | 18532 | 78 | ||||||||||||||||||||||||||||||||
| 958472 | 35347 | 11/14/2022 1:31:58 PM | 11/14/2022 1:31:59 PM | IVR call: balance | Received call for balance for account 10004650 undefined | 7 | 2 | 14226 | 78 | ||||||||||||||||||||||||||||||||
| 958462 | 35346 | 11/14/2022 1:29:40 PM | 11/14/2022 1:29:57 PM | IVR call: statement | Received call for statement for account 10103906 sent message: 29861 | 8 | 2 | 1222 | 79 | ||||||||||||||||||||||||||||||||
| 958461 | 35345 | 11/14/2022 1:28:32 PM | 11/14/2022 1:28:33 PM | IVR call: balance | Received call for balance for account 10381094 undefined | 7 | 2 | 7045 | 78 | ||||||||||||||||||||||||||||||||
| 958455 | 35344 | 11/14/2022 1:27:01 PM | 11/14/2022 1:27:02 PM | IVR call: balance | Received call for balance for account 10020604 undefined | 7 | 2 | 5212 | 78 | ||||||||||||||||||||||||||||||||
| 958440 | 35343 | 11/14/2022 1:17:00 PM | 11/14/2022 1:17:17 PM | IVR call: meter-reading | Received call for meter-reading for account 10262580 Meter reading: [332] Meter type: [water] | 10 | 2 | 27027 | 81 | ||||||||||||||||||||||||||||||||
| 958402 | 35341 | 11/14/2022 12:57:38 PM | 11/14/2022 12:57:40 PM | IVR call: balance | Received call for balance for account 10005826 undefined | 7 | 2 | 5802 | 78 | ||||||||||||||||||||||||||||||||
| 958395 | 35340 | 11/14/2022 12:53:42 PM | 11/14/2022 12:53:58 PM | IVR call: statement | Received call for statement for account 10291209 sent message: 29857 | 8 | 2 | 5309 | 79 | ||||||||||||||||||||||||||||||||
| 35338 | 11/14/2022 12:46:25 PM | 11/14/2022 12:46:29 PM | Water Query | Apply 06 months policy for the unread period | 6 | 3 | 29294 | 9 | 15 | 2 | 23 | 1 | 101 | 9 | |||||||||||||||||||||||||||
| 17929 | 11/14/2022 12:45:22 PM | 1/4/2023 10:41:21 AM | water meter on a subdivision | please check on this acc as there was a sub-division in two and a half years but the new division is not charged for water and on the main house there is 2 meters charging please transfer the right meter to the right acc no-10423815 and high water consumption charge on the main acc<div><b><u>QRC Response:</u></b></div><div>Sent to Billing department for the tranfer of one meter to the other account. </div> | 23 | 3 | 17399 | 145 | 17 | 2 | 1 | 1 | 112 | 141196 | 780 | 17 |