Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 16905 | 11/16/2022 6:46:21 AM | 11/16/2022 6:46:22 AM | BACK CHARGE FOR WATER | BCM HAS LOADED A BACK CHARGE FOR WATER FOR A PERIOD OF TWO YEARS. BCM NEEDS TO APPLY A 6 MONTHS POLICY FOR THE WATER | 23 | 3 | 29141 | 15 | 3 | 23 | 1 | 101 | 793 | ||||||||||||||||||||||||||||
| 960921 | 35628 | 11/16/2022 6:38:18 AM | 11/16/2022 6:38:19 AM | IVR call: balance | Received call for balance for account 10419727 undefined | 7 | 2 | 16523 | 78 | ||||||||||||||||||||||||||||||||
| 960919 | 35627 | 11/16/2022 6:37:16 AM | 11/16/2022 6:37:17 AM | IVR call: balance | Received call for balance for account 10419727 undefined | 7 | 2 | 16523 | 78 | ||||||||||||||||||||||||||||||||
| 960906 | 35626 | 11/16/2022 6:30:15 AM | 11/16/2022 6:30:41 AM | IVR call: statement | Received call for statement for account 10423506 sent message: 30054 | 8 | 2 | 29374 | 79 | ||||||||||||||||||||||||||||||||
| 960891 | 35625 | 11/16/2022 6:23:22 AM | 11/16/2022 6:23:23 AM | IVR call: balance | Received call for balance for account 10439783 undefined | 7 | 2 | 25040 | 78 | ||||||||||||||||||||||||||||||||
| 960883 | 35624 | 11/16/2022 6:16:12 AM | 11/16/2022 6:16:41 AM | IVR call: statement | Received call for statement for account 10177053 sent message: 30053 | 8 | 2 | 25492 | 79 | ||||||||||||||||||||||||||||||||
| 960850 | 35622 | 11/16/2022 5:47:27 AM | 11/16/2022 5:47:49 AM | IVR call: statement | Received call for statement for account 10400966 sent message: 30052 | 8 | 2 | 10636 | 79 | ||||||||||||||||||||||||||||||||
| 960825 | 35621 | 11/16/2022 5:18:56 AM | 11/16/2022 5:18:56 AM | IVR call: balance | Received call for balance for account 20030686 undefined | 7 | 2 | 23997 | 78 | ||||||||||||||||||||||||||||||||
| 960824 | 35620 | 11/16/2022 5:17:06 AM | 11/16/2022 5:17:07 AM | IVR call: balance | Received call for balance for account 20030686 undefined | 7 | 2 | 23997 | 78 | ||||||||||||||||||||||||||||||||
| 960818 | 35619 | 11/16/2022 5:02:25 AM | 11/16/2022 5:02:49 AM | IVR call: statement | Received call for statement for account 10238018 sent message: 30051 | 8 | 2 | 6713 | 79 | ||||||||||||||||||||||||||||||||
| 960809 | 35618 | 11/16/2022 4:54:05 AM | 11/16/2022 4:54:06 AM | IVR call: balance | Received call for balance for account 10294303 undefined | 7 | 2 | 21442 | 78 | ||||||||||||||||||||||||||||||||
| 960792 | 35617 | 11/16/2022 4:13:43 AM | 11/16/2022 4:13:44 AM | IVR call: balance | Received call for balance for account 10438617 undefined | 7 | 2 | 26310 | 78 | ||||||||||||||||||||||||||||||||
| 960780 | 35616 | 11/16/2022 3:10:13 AM | 11/16/2022 3:10:14 AM | IVR call: balance | Received call for balance for account 10437038 undefined | 7 | 2 | 22470 | 78 | ||||||||||||||||||||||||||||||||
| 960779 | 35615 | 11/16/2022 3:09:24 AM | 11/16/2022 3:09:25 AM | IVR call: balance | Received call for balance for account 10298586 undefined | 7 | 2 | 7918 | 78 | ||||||||||||||||||||||||||||||||
| 960776 | 35614 | 11/15/2022 7:33:06 PM | 11/15/2022 7:33:07 PM | IVR call: balance | Received call for balance for account 10244203 undefined | 7 | 2 | 15702 | 78 | ||||||||||||||||||||||||||||||||
| 960775 | 35613 | 11/15/2022 7:31:34 PM | 11/15/2022 7:31:34 PM | IVR call: balance | Received call for balance for account 10244203 undefined | 7 | 2 | 15702 | 78 | ||||||||||||||||||||||||||||||||
| 960772 | 35612 | 11/15/2022 7:17:03 PM | 11/15/2022 7:17:04 PM | IVR call: balance | Received call for balance for account 10167635 undefined | 7 | 2 | 29372 | 78 | ||||||||||||||||||||||||||||||||
| 960770 | 35611 | 11/15/2022 7:14:33 PM | 11/15/2022 7:14:34 PM | IVR call: balance | Received call for balance for account 10167635 undefined | 7 | 2 | 29372 | 78 | ||||||||||||||||||||||||||||||||
| 960757 | 35610 | 11/15/2022 6:26:55 PM | 11/15/2022 6:27:14 PM | IVR call: statement | Received call for statement for account 10437454 sent message: 30049 | 8 | 2 | 21024 | 79 | ||||||||||||||||||||||||||||||||
| 960749 | 35609 | 11/15/2022 6:22:06 PM | 11/15/2022 6:22:35 PM | IVR call: statement | Received call for statement for account 10357930 sent message: 30048 | 8 | 2 | 2541 | 79 |