Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 961434 | 35686 | 11/16/2022 9:58:18 AM | 11/16/2022 9:58:18 AM | IVR call:? | Received call for ? for account 10375581 | 29388 | |||||||||||||||||||||||||||||||||||
| 20655 | 11/16/2022 9:56:45 AM | 11/16/2022 9:56:47 AM | Water query | kindly assist with applying 6 months policy for water charged October 2022 | 6 | 3 | 20448 | 167 | 15 | 2 | 23 | 1 | 101 | 893 | |||||||||||||||||||||||||||
| 961432 | 35684 | 11/16/2022 9:56:42 AM | 11/16/2022 9:56:43 AM | IVR call: balance | Received call for balance for account 10433177 undefined | 7 | 2 | 12790 | 78 | ||||||||||||||||||||||||||||||||
| 961429 | 35683 | 11/16/2022 9:55:56 AM | 11/16/2022 9:55:57 AM | IVR call: balance | Received call for balance for account 20048901 undefined | 7 | 2 | 6403 | 78 | ||||||||||||||||||||||||||||||||
| 961418 | 35682 | 11/16/2022 9:48:57 AM | 11/16/2022 9:48:58 AM | IVR call: balance | Received call for balance for account 10152296 undefined | 7 | 2 | 23139 | 78 | ||||||||||||||||||||||||||||||||
| 961415 | 35681 | 11/16/2022 9:46:57 AM | 11/16/2022 9:47:23 AM | IVR call: meter-reading | Received call for meter-reading for account 10433284 Meter reading: [04216260465] Meter type: [electric] | 10 | 2 | 18038 | 81 | ||||||||||||||||||||||||||||||||
| 961412 | 35680 | 11/16/2022 9:44:20 AM | 11/16/2022 9:44:21 AM | IVR call: balance | Received call for balance for account 10433284 undefined | 7 | 2 | 18038 | 78 | ||||||||||||||||||||||||||||||||
| 961411 | 35679 | 11/16/2022 9:43:22 AM | 11/16/2022 9:43:23 AM | IVR call: balance | Received call for balance for account 10433284 undefined | 7 | 2 | 18038 | 78 | ||||||||||||||||||||||||||||||||
| 961408 | 35677 | 11/16/2022 9:39:41 AM | 11/16/2022 9:39:55 AM | IVR call: meter-reading | Received call for meter-reading for account 10071518 Meter reading: [2840] Meter type: [water] | 10 | 2 | 338 | 81 | ||||||||||||||||||||||||||||||||
| 35675 | 11/16/2022 9:36:29 AM | 11/16/2022 9:36:32 AM | Rates | Consumer is being charged Rates for Business Property on residential property | 6 | 3 | 29394 | 167 | 5 | 2 | 23 | 8 | 50 | 893 | |||||||||||||||||||||||||||
| 961403 | 35676 | 11/16/2022 9:35:58 AM | 11/16/2022 9:36:21 AM | IVR call: statement | Received call for statement for account 10433284 sent message: 30087 | 8 | 2 | 18038 | 79 | ||||||||||||||||||||||||||||||||
| 35674 | 11/16/2022 9:34:43 AM | 3/13/2023 10:37:36 AM | LATE TERMINATION | Consumer has a query says that Hi , please advise why this account has not been closed yet , was sold ? rgds Shawn<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Account has been closed. Credit balance is due to payments made.</div><div>Consumer may send proof of receipts to Cash Control Department to request a refund or credit transfer</div> | 27 | 3 | 29393 | 18 | 5 | 2 | 23 | 6 | 122 | 3/13/2023 10:37:36 AM | 144110 | 3 | 18 | 3 | |||||||||||||||||||||||
| 961395 | 35673 | 11/16/2022 9:28:36 AM | 11/16/2022 9:28:37 AM | IVR call: balance | Received call for balance for account 10419436 undefined | 7 | 2 | 29392 | 78 | ||||||||||||||||||||||||||||||||
| 961391 | 35672 | 11/16/2022 9:27:51 AM | 11/16/2022 9:28:12 AM | IVR call: statement | Received call for statement for account 10429386 sent message: 30084 | 8 | 2 | 27776 | 79 | ||||||||||||||||||||||||||||||||
| 961390 | 35671 | 11/16/2022 9:27:41 AM | 11/16/2022 9:27:43 AM | IVR call: balance | Received call for balance for account 10279444 undefined | 7 | 2 | 2397 | 78 | ||||||||||||||||||||||||||||||||
| 961389 | 35670 | 11/16/2022 9:26:55 AM | 11/16/2022 9:26:57 AM | IVR call: balance | Received call for balance for account 10429386 undefined | 7 | 2 | 27776 | 78 | ||||||||||||||||||||||||||||||||
| 961370 | 35669 | 11/16/2022 9:19:39 AM | 11/16/2022 9:19:57 AM | IVR call: statement | Received call for statement for account 10430383 sent message: 30083 | 8 | 2 | 12895 | 79 | ||||||||||||||||||||||||||||||||
| 35667 | 11/16/2022 9:11:16 AM | 11/16/2022 9:11:21 AM | six months policy/ hc | 2022/04/26 3 3037.000 1.00000 452.000 C 2022/05/29 ZZZZZZ<div>2022/01/21 3 2585.000 1.00000 10.000 C MR 2022/02/19 ZZZZZZ</div> | 6 | 3 | 29391 | 89 | 17 | 4 | 23 | 1 | 111 | 187 | |||||||||||||||||||||||||||
| 961333 | 35668 | 11/16/2022 9:08:19 AM | 11/16/2022 9:08:45 AM | IVR call: statement | Received call for statement for account 20150133 sent message: 30080 | 8 | 2 | 5129 | 79 | ||||||||||||||||||||||||||||||||
| 21246 | 11/16/2022 8:57:50 AM | 3/8/2023 12:31:11 PM | Smart water meter stolen | My smart water meter is stolen. I receive highand incorrect water water bills every month. My average use is 16kilo litres. I am billed 27 kilo litres every month.<div>QRC-Response 2023/03/08</div><div><br></div><div>Check reading has been requested as well as meter inspection logged today.</div><div>Feedback will be provided once response has been received.</div><div><br></div><div>In the interim if possible, kindly forward a clear picture of the meter with reading on site in order to assess the readings on the system.</div><div><br></div><div>Please do not log any new queries related to this matter on the portal as all duplicated queries will be closed.</div><div>The active reference number for this query is # 81567.</div><div>Please use this reference number when sending follow ups for this query.</div> | 30 | 3 | 21118 | 17 | 2 | 23 | 1 | 111 | 143773 | 1706 | 230 |