Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1151273 | 46975 | 5/15/2023 8:48:23 AM | 5/15/2023 8:48:24 AM | IVR call: balance | Received call for balance for account 10345419 undefined | 7 | 2 | 5120 | 78 | ||||||||||||||||||||||||||||||||
| 46973 | 5/15/2023 8:47:49 AM | 5/15/2023 8:48:07 AM | REMOVE REFUSE | REFUSE IS BEING REMOVED BY PRIVATE COMPANY<div><br></div><div>INVOICE/CONTRACT AGREEMENT ATTACHED TO JOURNAL</div><div><br></div><br/><b>Journal Number</b>: [504 918] | 24 | 3 | 33070 | 5 | 5 | 2 | 23 | 4 | 120 | 5 | 5 | ||||||||||||||||||||||||||
| 1151271 | 46974 | 5/15/2023 8:47:45 AM | 5/15/2023 8:47:46 AM | IVR call: balance | Received call for balance for account 10345419 undefined | 7 | 2 | 5120 | 78 | ||||||||||||||||||||||||||||||||
| 46972 | 5/15/2023 8:46:42 AM | 5/15/2023 8:46:45 AM | REMOVE REFUSE | <div>REFUSE IS BEING REMOVED BY PRIVATE COMPANY</div><div><br></div><div>INVOICE/CONTRACT AGREEMENT ATTACHED TO JOURNAL</div><div><br></div><div><br></div><br/><b>Journal Number</b>: [504 918] | 24 | 3 | 33068 | 5 | 5 | 2 | 23 | 4 | 120 | 5 | |||||||||||||||||||||||||||
| 14126 | 5/15/2023 8:41:59 AM | 5/15/2023 8:42:00 AM | NO water on account | My water meter reading is not transmitting to bcm. A zero reading is recorded on my account. However the actual meter is recording water usage, its just not transmitting to bcm. | 23 | 3 | 31553 | 4 | 2 | 23 | 1 | 113 | 408 | ||||||||||||||||||||||||||||
| 46970 | 5/15/2023 8:37:02 AM | 5/15/2023 8:37:05 AM | query not yet resolved | water query still pending | 23 | 3 | 33066 | 36 | 17 | 2 | 23 | 1 | 111 | 36 | |||||||||||||||||||||||||||
| 1151249 | 46971 | 5/15/2023 8:35:24 AM | 5/15/2023 8:35:39 AM | IVR call: statement | Received call for statement for account 20132092 sent message: 41842 | 8 | 2 | 3776 | 79 | ||||||||||||||||||||||||||||||||
| 1151217 | 46968 | 5/15/2023 8:24:20 AM | 5/15/2023 8:24:21 AM | IVR call: balance | Received call for balance for account 10176944 undefined | 7 | 2 | 5257 | 78 | ||||||||||||||||||||||||||||||||
| 43073 | 5/15/2023 8:21:00 AM | 5/15/2023 8:21:03 AM | WATER | PLEASE SPLIT CONSUMPTION | 6 | 3 | 9692 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 1151196 | 46967 | 5/15/2023 8:20:04 AM | 5/15/2023 8:20:05 AM | IVR call: balance | Received call for balance for account 10374175 undefined | 7 | 2 | 12330 | 78 | ||||||||||||||||||||||||||||||||
| 1151159 | 46966 | 5/15/2023 8:05:37 AM | 5/15/2023 8:05:58 AM | IVR call: statement | Received call for statement for account 10401050 sent message: 41838 | 8 | 2 | 5463 | 79 | ||||||||||||||||||||||||||||||||
| 1151148 | 46965 | 5/15/2023 7:58:27 AM | 5/15/2023 7:58:28 AM | IVR call: balance | Received call for balance for account 10251672 undefined | 7 | 2 | 13428 | 78 | ||||||||||||||||||||||||||||||||
| 1151146 | 46964 | 5/15/2023 7:57:06 AM | 5/15/2023 7:57:07 AM | IVR call: balance | Received call for balance for account 10431113 undefined | 7 | 2 | 31580 | 78 | ||||||||||||||||||||||||||||||||
| 1151131 | 46963 | 5/15/2023 7:54:04 AM | 5/15/2023 7:54:24 AM | IVR call: statement | Received call for statement for account 10363377 sent message: 41837 | 8 | 2 | 27619 | 79 | ||||||||||||||||||||||||||||||||
| 1151132 | 46962 | 5/15/2023 7:53:57 AM | 5/15/2023 7:53:59 AM | IVR call: balance | Received call for balance for account 10437903 undefined | 7 | 2 | 25751 | 78 | ||||||||||||||||||||||||||||||||
| 1151121 | 46961 | 5/15/2023 7:49:49 AM | 5/15/2023 7:49:50 AM | IVR call: balance | Received call for balance for account 10115446 undefined | 7 | 2 | 29486 | 78 | ||||||||||||||||||||||||||||||||
| 1151116 | 46960 | 5/15/2023 7:48:23 AM | 5/15/2023 7:48:25 AM | IVR call: balance | Received call for balance for account 10115446 undefined | 7 | 2 | 29486 | 78 | ||||||||||||||||||||||||||||||||
| 1151105 | 46958 | 5/15/2023 7:42:27 AM | 5/15/2023 7:42:28 AM | IVR call: balance | Received call for balance for account 10384090 undefined | 7 | 2 | 5357 | 78 | ||||||||||||||||||||||||||||||||
| 46957 | 5/15/2023 7:41:57 AM | 5/20/2023 11:08:30 AM | WATER | SUBMITTED PLUMBERS LETETR FOR A FIXED LEAK<div>QRC Response DATE 20/05/2023</div><div>LEAK REPAIRED 04/2023 ,ACCOUNT TO BE MONITORED FOR THREE MONTHS FOR THE AVERAGE.</div><br/><b>Monitoring Reason</b>: [LEAK REPAIRED IN APRIL 2023 TO MONITORE FOR 3MONTHS] | 21 | 3 | 33064 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | 12 | ||||||||||||||||||||||||||
| 1151095 | 46956 | 5/15/2023 7:37:52 AM | 5/15/2023 7:37:53 AM | IVR call: balance | Received call for balance for account 10429708 undefined | 7 | 2 | 19788 | 78 |