Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 962538 | 35783 | 11/17/2022 6:52:36 AM | 11/17/2022 6:53:32 AM | IVR call: statement | Received call for statement for account 10332018 sent message: 30153 | 8 | 2 | 29424 | 79 | ||||||||||||||||||||||||||||||||
| 962535 | 35782 | 11/17/2022 6:51:32 AM | 11/17/2022 6:51:33 AM | IVR call: balance | Received call for balance for account 10000655 undefined | 7 | 2 | 6752 | 78 | ||||||||||||||||||||||||||||||||
| 962526 | 35780 | 11/17/2022 6:47:50 AM | 11/17/2022 6:47:50 AM | IVR call:? | Received call for ? for account 10014866 | 10079 | |||||||||||||||||||||||||||||||||||
| 35779 | 11/17/2022 6:39:14 AM | 3/8/2023 9:45:30 AM | WATER QUERY | Incorrect readings<div><br></div><div>QRC Response - consumer to advise if any leaks were repaired during the queried period as meter serving the account is smart meter and readings are downloaded from the property.</div><div>If aany leaks were repaired, the consumer is to log a new query with the correct query type.</div><div>Query resolved </div> | 30 | 3 | 29423 | 32 | 3 | 1 | 50 | 143744 | 32 | 13 | |||||||||||||||||||||||||||
| 35449 | 11/17/2022 6:32:25 AM | 11/17/2022 6:32:27 AM | WATER | PLEASE APPPLY SIX MONTHS POLICY FOR THE PERIOD 2015/04/16 - 2022/09/14 AND CLOSE ONE METER. | 6 | 3 | 15431 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 24476 | 11/17/2022 6:32:20 AM | 11/17/2022 6:32:23 AM | Water Billing Query | Please see the first page of the attachment, which provides an explanation of the disputed balance, and references the other pages in the pdf as Annexures. | 23 | 3 | 4659 | 17 | 2 | 23 | 1 | 96 | 2345 | ||||||||||||||||||||||||||||
| 962465 | 35778 | 11/17/2022 6:25:10 AM | 11/17/2022 6:25:12 AM | IVR call: balance | Received call for balance for account 10020590 undefined | 7 | 2 | 15668 | 78 | ||||||||||||||||||||||||||||||||
| 962449 | 35777 | 11/17/2022 6:14:57 AM | 11/17/2022 6:14:58 AM | IVR call: balance | Received call for balance for account 10392822 undefined | 7 | 2 | 8458 | 78 | ||||||||||||||||||||||||||||||||
| 962447 | 35776 | 11/17/2022 6:14:48 AM | 11/17/2022 6:15:08 AM | IVR call: statement | Received call for statement for account 10175142 sent message: 30146 | 8 | 2 | 8505 | 79 | ||||||||||||||||||||||||||||||||
| 962446 | 35775 | 11/17/2022 6:14:03 AM | 11/17/2022 6:14:04 AM | IVR call: balance | Received call for balance for account 10175142 undefined | 7 | 2 | 8505 | 78 | ||||||||||||||||||||||||||||||||
| 35774 | 11/17/2022 6:11:15 AM | 11/17/2022 6:11:18 AM | Underbilling | On Account 10288324 (Beacon Bay Hospital) we are being underbilled for water. We are roughly being billed for under 200Kl where this is suppose to be over 2000Kl. Would you be able to investigate whether this is due to a faulty meter or if the water supply is being split. | 23 | 3 | 6451 | 17 | 2 | 23 | 1 | 112 | 2906 | ||||||||||||||||||||||||||||
| 962427 | 35773 | 11/17/2022 6:01:17 AM | 11/17/2022 6:01:39 AM | IVR call: statement | Received call for statement for account 10317164 sent message: 30143 | 8 | 2 | 29422 | 79 | ||||||||||||||||||||||||||||||||
| 962408 | 35772 | 11/17/2022 5:48:21 AM | 11/17/2022 5:48:22 AM | IVR call: balance | Received call for balance for account 10025149 undefined | 7 | 2 | 5355 | 78 | ||||||||||||||||||||||||||||||||
| 35771 | 11/17/2022 5:36:48 AM | 3/7/2023 1:14:42 PM | UN BLOCK OF ACCOUNT | KINDLY UN-BLOCK MY ACCOUNT. I PAID MY ACCOUNT THIS MORNING | 27 | 3 | 3695 | 5 | 4 | 23 | 2 | 111 | 3/7/2023 1:14:42 PM | 13 | 2905 | 13 | |||||||||||||||||||||||||
| 962395 | 35770 | 11/17/2022 5:18:15 AM | 11/17/2022 5:18:33 AM | IVR call: statement | Received call for statement for account 10014087 sent message: 30140 | 8 | 2 | 81 | 79 | ||||||||||||||||||||||||||||||||
| 962389 | 35769 | 11/17/2022 5:11:00 AM | 11/17/2022 5:11:25 AM | IVR call: statement | Received call for statement for account 10298918 sent message: 30139 | 8 | 2 | 2764 | 79 | ||||||||||||||||||||||||||||||||
| 962386 | 35768 | 11/17/2022 4:58:13 AM | 11/17/2022 4:58:14 AM | IVR call: balance | Received call for balance for account 10029389 undefined | 7 | 2 | 5133 | 78 | ||||||||||||||||||||||||||||||||
| 962380 | 35767 | 11/17/2022 4:40:42 AM | 11/17/2022 4:40:43 AM | IVR call: balance | Received call for balance for account 10292671 undefined | 7 | 2 | 5860 | 78 | ||||||||||||||||||||||||||||||||
| 962379 | 35766 | 11/17/2022 4:38:14 AM | 11/17/2022 4:38:15 AM | IVR call: balance | Received call for balance for account 10292671 undefined | 7 | 2 | 5860 | 78 | ||||||||||||||||||||||||||||||||
| 962377 | 35765 | 11/17/2022 4:35:58 AM | 11/17/2022 4:35:59 AM | IVR call: balance | Received call for balance for account 10276015 undefined | 7 | 2 | 10923 | 78 |